Indiatimes Shopping — not rec product & not rec refund

Address:

Gurdaspur, Punjab

dear sir I purchase online product, samsumg s3770 mobile on Indiatimes Shopping & my order no. is [protected] dt.16-jan-2012 but I have not received my order, & I cancel my order on dt.17/02/2012 but my a/c is not credit till date, so please help me regarding my refund my amount


next massage as per record indiatimes shopping
Case Id. 126844
Order No:[protected] Sub-order No:00001 Issue Type:Complaint Sub-Issue Type:Cancellation Problem Area:Stuck With Courier
Resolution Date:Feb 25, 2012 Case Status:Under Process Case Creation Date:Feb 17, 2012 6:48 PM
Description:Customer claims that ([protected]:00001) is not delivered to him but the courier tracking shows the order is delivered. Please investigate and do the needful.




Ram lal
City Pathankot
Distt Pathankot
State Punjab
[protected]
[protected]
[protected]



From: Sourav
Sent: Tuesday, February 14, 2012 3:47 PM
To: Indiatimes Shopping
Subject: reminder


Reminder...................Reminder....................Reminder....................⇄

No Sir, I have not received my parcel, this is fraud So please inquiry & stick action, & deliver my parcel urgent



Ram lal (sourav kumar)
[protected]
[protected]
[protected]



From: Indiatimes Shopping
Sent: 14 February, 2012 2:43 PM
To: Sourav
Subject: Re: Fw: Aramex Delivery Notification


Dear Mr.Sourav ,




We thank you for contacting Indiatimes Shopping.




We apologize for the delay in responding to you.




With reference to your mail dated - 07.02.12 for order number -[protected] , we would like to inform you that your order has been delivere on 07.02.12. So, kindly check the same.




We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.




We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.




For convenience please do not delete the interactions while replying.




With Regards

Anamika- Customer Service

Indiatimes Shopping



On Tue, Feb 7, 2012 at 11:38 AM, Sourav <[protected]@live.in> wrote:





Dear sir/mam
my order no. is [protected] dt.16-jan-2012 but I have not received my order agn.courier no.[protected],
but as per aramex courier record, courier no.[protected] is delivered on jan-31-2012 with sing,
this is fraud So please inquiry & stick action, & deliver my parcel urgent


Ram lal (sourav kumar)
[protected]
[protected]
[protected]



From: Aramex
Sent: 06 February, 2012 4:38 PM
To: [protected]@live.in
Subject: Aramex Delivery Notification


Dear valued customer,


Thank you for choosing Aramex as your transportation solutions service partner. Please find below delivery details of your shipment(s):


Shipment No Receiver Destination Delivered To Date

[protected] RAM LAL Hissar City sign . Tuesday, January 31, 2012 31-Jan-2012 16:38

For more information about your shipment(s), click on the waybill number above, or visit us at www.aramex.com .

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.