[Resolved] Indiatimes Shopping / Philips Food Processor Hr7625 — Late Delivery and No intimation from Company | |||
I have purchased a Philips Food Processor. My Order no. [protected] placed on 27.01.2012. I should have received the item last Friday 3.2.2012 but till date when I checked my order on Indiatimes shopping website no despatch status reflected. I have been trying to get in touch with their customer care for 2 days and have also left a message on their IVR but reply or email from the company. I have purchased so many products online from Infibeam, Flipkart etc. and I must state that their delivery schedule is upto the mark. I thought by shopping online at Indiatimes which is group of Times of India expected that the items would be delivered on time. But am very dissappointed. I wanted to make another purchase but am in two minds now. Times Group being the largest media conglomerate and cannot provide good services to the people. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Error in last line rectified. The delivery was not received on the occasion when it was required.
Indiatimes Shopping — late delivery
my DOC NO.[protected] BOOKED ON 21.05.2010, TILL DATE NOT RECEIVE TO THE CUSTOMERS. SO IRRESPONSIBLE. WE ARE UNABLE TO CONTACT ALSO Take this from a customer who has been cheated by TOI...twice. The product you will receive will not be the original "Philips" brand. It will a cheap imitation from China. This product will fail during first use (if not, you are the lucky few who got to use it the second time). Then you will call TOI for replacement which they will sweetly say will be picked up in 2 days...after 2 months of frustration you will mail to the escalation email ID...you will surprisingly receive a response...and a call back from their call center. No replacement no refund after that. I am sorry to say that you will become the victim of a famous con that TOI has been running successfully for years.
Dear Customer,
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your order already delivered to you through Quantium courier vide AWB number# IS0019099 on dated 11/02/2012.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your order already delivered to you through Quantium courier vide AWB number# IS0019099 on dated 11/02/2012.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
A defective sunglass
please back my case. Cause your official staff 'v create a case id 1643891. please take your product and return my case back hand to hand.Non delivery from last 1 and half months
order has been placed from 22nd April 2013 and till date order has not been delivered.Despite several calls they are not responding neither to refund nor for delivery.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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Indiatimes Shopping — Late Delivery
I had ordered for Rakhi Special Hyderabad Pearl Set. The offer was a Raksha Bandhan special offer and the delivery was promised before Raksha Bandhan (5 August). The payment was made thru credit card which was credited within 2 days of the order (27 July). However, even after constant follow ups for delivery, the only response i got was that the order is verified but the shipment is pending. I got no reason for why the shipment was not made. After a complaint on 5 August, i got a response that the order has been shipped. The shipment was made on the occasion when it was required.