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One Mr Shukla called from escalation and asked me to wait for some days; same like other executive did in past. Now its 3 days since than and again no response. I do not understand what is so hard in doing a pick up and giving refund. Don't you guys have any control over vendors.
Now the product is being picked up and delivered to merchant; and escalation has again gone deaf and unresponsive. I suggest every one to only shop with credit card and press charge back in such conditions.
same case here
order no [protected] ordered on 22 may verefied on 25 may, was called by vendor on 26 may regarding non avablity of ordered product, i reverted to your c.care. on 26 informed the conversation nothing happned, same story on28, 29, 30, and today 31 still no action product delivery date by 1 st june but still today no update on the delivery status if not resolved by today evening new coplaint will be looged from my side
order no [protected] ordered on 22 may verefied on 25 may, was called by vendor on 26 may regarding non avablity of ordered product, i reverted to your c.care. on 26 informed the conversation nothing happned, same story on28, 29, 30, and today 31 still no action product delivery date by 1 st june but still today no update on the delivery status if not resolved by today evening new coplaint will be looged from my side
I actually ordered it on April 5, so its 2 months now; and its still going on. IndiaTimes CC and escalation are one hopeless department; I am still waiting for the, they are waiting for vendor and vendor is not responding. I am going to write at more places about this,
Just for other's information, it is still going on. One escalation guy told me that they are processing refund and will be done in 5 days, after 10 days another guy said "we are working on your case". Not sure who named this moronic department as escalation.
It is still going on, no sign of refund yet. I am still checking with these .
Dear Aditya,
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your refund has been already processed through RTGS. So, request you to please coordinate with your bank for the same.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your refund has been already processed through RTGS. So, request you to please coordinate with your bank for the same.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
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Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping
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