[Resolved]  Indiatimes Shopping — wrong product delivery and no refund for the product

Indiatimes Shopping — no refund no product

i had ordered a giordano watch from indiatimes in the month of may , i have paid the amount but i did not get the product nor did i get my refund money.it has been more than 7 months now. i have been trying to contact them but in vain. please help me. my order no. is 2034657. my no is [protected].

faulty product not replaced order no.[protected] and complaint number 1229781 . we gave product for replaced on[protected] and it will not receive yet now. product is sigmatel fxd 6100, touch screen, dual sim, multimedia phone D.O no.[protected]ww

Indiatimes Shopping — Wrong product /no refund

I had ordered for Sempr 4 pc bathroom set paying around 2000 Rs. However I have received some random 4 plastic glass which must not be worth Rs 50 also. I had called Indiatimes multiple times regarding the same this week and was kept jugling between the vendor and you people. I was also given a complaint number saying that someone will call and have my incorrect item picked up and get it replaced. But till date I have got no response regarding the same. It has been a very painfull experience shopping with Indiatimes and the customer service is absolutely unfriendly and of no help. Beware of this fraud company. You will only loose your money and waste time.

I agree with the complainant. Even I'm one of the victim's of Indiatimes shopping. I had ordered for a touchscreen mobile phone for Rs.5500 and the same was delivered. But it was a bad phone with very bad software, bad sound quality. It was a cheap chinese product which is being sold at extravagant price by Indiatimes. When I called customer care for returing and refund, they confirmed that they will refund on my returning the mobile. Accordingly I returned the mobile, but now the same Customer Care have turned around and saying that refund is not possible. First time when I enquired after returning, they said that refund policy has been changed after I bought the Mobile and hence it is not refundable. When I called the next time, another customer care person informed that refund is not possible as their business team has informed that refund cannot be given. This shows that there is no customer friendly and standard policy in Indiatimes, further each time you call the Customer Care is giving different reasons for not refunding. Very bad and sad to see that the Times of India Group, which boasts of its publishing and journalism should be having such bad business model and causing lot of inconvenience to the customer. Now I'm waiting to see what they will say when I call them again. I have already emailed to [protected]@indiatimes.co.in and [protected]@indiatimes.co.in but there is no response.

After my bad experience, I started checking on Indiatimes in the internet and to my horror there are scores of complaints against Indiatimes, which clearly proves that all is not well with Indiatimes shopping. Hope the professional management of Indiatimes takes immediate and timely steps to have a customer friendly business model or just shuts the indiatimes shopping. It is such a waste of time and money as we have to keep on corresponding for get our due.

Indiatimes Shopping — No delivery of product/ No refund

Hi,

I ordered a Bajaj Iron on 8 Jan at Indiatimes shopping. My order number [protected].
I waited for 20 days for the arrival of the product and at last had to shoot them a mail regarding non delivery of product.
After that they called me saying that the Iron was out of stock and now they have shipped it, and that I would get the same in 4-5 days. They didn't had the courtesy to tell me that before I send the mail.
Again after 2-3 days, I got a call that they are unable to deliver, so they would refund me in 3-4 days.
Now its over 10 days, and I haven't got the money back yet!
What kind of cheaters are they?
Do we need to tell them how to carry out their own business?
This is customer satisfaction that they are offering?

My contact number : [protected]

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

Dear Mr. Kothyari,

Greetings from Indiatimes Shopping.

We apologize for all the trouble you have been through. We have taken up your issue and promise to resolve it as soon as possible. You will soon receive a call from our Customer Help Desk.

We look forward to have you shopping with us again.

Thanks,

Indiatimes Shopping

Dear Mr. Kothyari,

While trying to resolve your issue within the shortest possible time we have found out that the order ID you provided here is incorrect. Please provide us with the correct order ID to help us process the required resolution faster.

Thanks.

Indiatimes Shopping

Dear Mr. Kothyari,

The issue listed above has been resolved on 18th October, 2012 and a refund has been processed. We apologize once again for the unpleasant experience. We are trying our best to provide better services to valued customers like you. We look forward to have you shopping with us again.


Thanks,

Indiatimes Shopping