Indiatimes.com — Not received mobile

Address:

North Goa, Goa

i had place a order on indiatimes.com shopping website for a mobile on 4 November but i have not received it till now. i have sand email to them . they hade called me once after that saying the have already sand the mobile.you will get it in 48 hours. i called the blue dort.courier service. they say. they have received the parcel it is at goa but they have not delivered it. as parcel is in not proper condition or damaged.i tried calling indiatimes customer care no. but it of no use.
below r the details of transaction

indiatimes order details
Order ID Date Status Shipment Status
[protected] Nov 4, 2010 Order shipped

bule dort courier details
Waybill No : [protected] Reference No : 3472400
kindly help me.