Indiatimes.com — Unprofessional behavior of Indiatimes.com

Address:

Delhi

This is in the reference of order no. [protected]. I had placed an order for Nikon coolpix L 100 camera on 15th June through customer care, for which the payment was debited for Rs. 8951 on 16th June from my Husband's HDFC credit card. I had been told that i shall be receiving the product with in 10 days. From then i was continuously chasing helpline for an early delivery of ordered product and infact I was ready to collect it myself from the warehouse. In this entire period starting 16th June to 25th June, I have never been told that product is not available in stock and I shall be not be receiving the delivery. Everytime, i called up on helpline i was told by customer care executive, that i will receive the product in few days. Today on 25th june when i called up on helpline for status, than i have been told by Cust. care exe. Shivam about the unavailability of the product in stock.
People at helpline does not even have courtesy to proactively inform customer about the unavailability of product. Do you guys think that customer would assume that the product is out of stock in case the same is not received within committed time?

And, now when the order is getting cancelled, I am getting to know that amount of Rs. 8951 will be refunded back to my Husband's card account by July. Will you please advice that interest which is going to be charged from 16th June to the date of refund, who is going to bear that???? its me who has to take the hit of the interest or i'll be getting refund even that as well??? I hope you are not going to tell me that i have to be in touch with my bank for that, because i will not be doing it at any cost. Coz my intentions for allowing to debit the card is to make the purchase and Indiatimes is incapable of delivering the product than Indiatimes has to take the initiative or take the hit of the interest.

I really regret to say that such an unprofessional attitude was not expected from such a reputed brand indiatimes.