[Resolved]  Indiatimes.com — Late Delivery

Address:

Gurgaon, Haryana

I purchased a Mobile Phone for Rs 4149.00 (full amount paid by Credit card on Feb 12, 2010) based on an Advt., placed by them in the TOI of Feb 11, 2010 on page 15. I was promised a delivery time of 13 days (Feb 25 - target date). On Feb 23rd when I called I was informed the order was placed on Feb 20th and now it will take 13 days. When I wanted to escalate the matter, I was given 2 email ID's ([protected]@indiatimes.com and [protected]@indiatimes.com) - I had already written to these id's 3-4 times till this time with no response. When I wanted to escalate there were no names given to me at all. Then I thought of an old friend whose is a VP with one of the TOI group companies. He gave me the name, email ID and phone no of a VP at indiatimes.com. The indiatimes VP told me I should receive it by Mar 1. I finally got it by Mar 6!!!

This indiatimes VP had promised me some extra vouchers. I did get 3 totaling to Rs 1250.00, but all of them expired!!! Their customer care head claimed later on follow up that there is nothing they can do since it is a systemic error. The indiatimes VP also didnt reply after that.

Guys / Gals, please figure out for yourself this:

Even if you know someone inside the organization, that high up on the corporate ladder, with indiatimes, you are screwed!

Stay away!