[Resolved]  Indigo Airlines — Call center Agent booked ticket wrongly

Address:

Ahmedabad, Gujarat

Dear sir/madam

i booked ticket threw call center ... person who booked my ticket his name is Sumit ...

my PNR NO is - P5SPCH ... and i paid threw credit card with is belongs to me

that guy said he is going to send me ticket on my mail id ...

that ticket i didn't receive .. so i called on call center no and i spoke with person called - Pravin on 26th june

then i come to know that ticket booked on the name is Maulik Saha .... which is wrong and my real name is

MAULIK H SHAH not saha ..... with in 2 days i recive called form Indigo that lady said .. we will look in to the matter

we will listen your call which is recorded with us ... i said okey ... didn't receive called

then today i called on call center and talk with call center manager called - Gaurav Jeena ...

he said we listen call and take a decision that was mistake of Customer ( Maulik Shah )

not call center agent called sumit ....

reason behind this mail is ... Is this the Service Indigo provied to his Customer .. that customer have take follow up ...

thats airline company doesn't bother to call there customer ...

i want audio copy of my talk ... if you cant provide me then .. you have to allow me

with make some changes in this air ticket .. of issue a letter or email ... that i can take a print out and attach with my

ticket ...


under what so ever is reason i have to travel on that day ... cause its my best friend wedding ....

and if it is my fault then i need audio copy of my conversation with call center agent ...

and in case of issuing new ticket i will not going to bare any charges ...


kindly looking to this matter very seriously ...

thanks

Maulik Shah

my mobile no is - [protected]