[Resolved]  Indigo Airlines — forced to pay for baggage within limit

Address:

Bangalore, Karnataka

HI,
I travelleved on Indigo airlines on 24th Oct with PNR NO;R6HWDB.I was travelling with my spouse Chandrani Roy.The baggage allowance was allowed as 20kg per passenger but I was forced to pay for 11kgs extra.I was late for the check in so I made the payemnt to avoid missing the flight or else I would have missed my business meet.When I reached Bangalore I weighed my baggage which were 36kg450 gms in total.It was really surprising and a horrible experience as how the airlines earn their revenue.I tried calling the call center and confirmed that airport staff said the charges are valid and cannot reverse which was as expected from low cost airlines.
I would request to investigate on a CC TV footage as the number of baggages I handed in and to check the weight of the same if recorded at all, and after detrmining the same to get the reversal of the charge of Rs1100.