Indigo Airlines — Flight missed

Address:

Bangalore, Karnataka

Hi,

This is regarding complaint against Indigo way of treating customers.
Incident is on 29th Oct, flight no 6E155 ( Bangalore- Delhi) Evening 5:00PM departure.

I had reached Bangalore Airport indigo counter at 4:30( I know this is bit late), but as I am travelling by Indigo from last 2 years continuously almost every 2 months time and very much aware of boarding time and everything.
But this time Indigo staff was not having time to entertain me even.
After lots of struggle I could meet one Indigo boy at around 4:40PM and he happily said Mam it’s too late now. It appeared from his reaction something can be done because without giving any more statement he just went away, then again I approached counter girl she was even more rude and said Madam boarding gates are closed now and Plane is already on the runway. This was really shocking that how plane can be on run way 15 mins before time.
I requested a lot just give a call at least to Boarding Staff as I was having connected train from Delhi but those people were very busy as if my money(6k ticket amount) is waste.
I want proper explanation for this incident and expect a positive feedback from Indigo which is awarded for best flight for some category recently.
Is this really the correct way of cooperation and what about my loss of money which i born because of non cooperation

Regards,
Priyanka
Mob.no.,[protected]
MailId: [protected]@gmail.com