[Resolved]  Indigo Airlines — No Refund of money deposited with the airline

Address:

Chennai, Tamil Nadu

Dear Sir / Madam

I am a registered travel agent with indigo airlines. I had asked the airline for a group quote and they returned a written quotation on my email. The group was agreed upon and i deposited the money towards the booking in ICICI bank account of the airline. However, by the time the group ticket could be issued, the airline executives(Mr Manikandan Nair & Mr Priyadarshan) confirmed that the fare had increased from the quoted price. I had refused to accept it and wanted the airline to return the money deposited to their account. it is since 6th march 2010 that i have been asking for the refund.

First the executives said they are processing the refund amount and will get back to me. After a week of waiting, i requested them to send written communication by email about the refund. But both of them seem to avoiding the calls and showed resistance to send the email. After a lot of calls and verbal conversations, i was able to get a mail from one of the executives stating that they are in the process of checking the refund process and will get back to me in 20 days. This mail was recieved by me on 15th march and i am still awaiting the refund as on date and have not further recieved any communication from the airline.

Please advice me the best way to recover the money locked with the airline.

Regards
Mahaveer Chand Nahar