[Resolved]  Indigo Airlines — Refused boarding after issue of boarding pass

Address:

Delhi

This is regarding a return flight to Mumbai booked with Indigo travels. While we were issued the boarding pass, we were denied boarding at the gate as it was said the doors were already shut. We had been stuck at the security line which was 100 passengers long and there was no Indigo airline official to get us past quickly. We reached the gate 5 minutes before flight departure time and the ground staff denied us boarding even as he spoke to the pilot and confirmed (-2 ) passengers on the phone. Further, we were not accomodated on any next flight and asked to pay Rs. 13000 for one way ticket from Del - Mumbai. We were refused any contact details of a senior official of Indigo Airlines and the Asst Manager on duty refused to assist us in any way. We were also not refunded any money of our total trip cost of Rs. 15000 which we could not undertake because of this incident. Later when we filed a complaint with IndigoAirlines customer care, we were informed that we were refused refund beacuse we had reached the gate after flight take off and there was ' no show' at the gate. This was complete misrepresentation of facts and Indigo has completely turned deaf ears to all our requests. This is highly unprofessional and extreme harassment on the part of the airlines which not only spoiled out trip but also is extremely callous and inconsiderate towards its customers