[Resolved] Indigo Airlines — Missing baggage

Harshal Mehrotra

from Chennai, Tamil Nadu

Address:

Ghaziabad, Uttar Pradesh

We went to Delhi-GOA on 1 May flight no 6E335, Indigo Airlines in a group of around 17 people. While taking boarding passes, my suitcase left aside at the counter of Indigo Airlines which i came to know after reaching GOA. I immediately informed GOA Indigo Airlines staff(Neelima/Fridiya) on this incident and they called DELHI Indigo staff (Roma) to check and confirm.

After their talks they confirmed that my Red stroller suitcase is in DELHI itself with CISF and i have to write an application to DELHI CISF and have to give brief about my suitcase. Same was done from my side.
Than i start following up with GOA Indigo staff and they keep telling me that my suitcase can be delivered next day but no results. Finally i tell them by email that now no need to send my suitcase in GOA as i am leaving back to delhi and there i collect the same. GOA Indigo staff confirmed me that it is OK on phone but unfortunately no email from their side inspite of insisting the same.

On 4th May i reached back to Delhi and contacted Indigo customer service. Now new story started. Delhi staff says that they have sent my suitcase to GOA with next connecting flight on 1 May itself. Again i heard talking GOA and DELHI Indigo staff that my suitcase is in Delhi itself. Now Delhi Indigo staff contacted CISF and they confirmed that there was no suitcase with the same description. Now its already 5th May and i am still following up with Delhi Indigo staff but no positive response, neither any email or complaint no from them. Even phone no [protected] which they have provided is either not reachable or no response.

Pathetic.. And we were listening in Indigo Flight that they have received some awards . We dont know how they are getting these kinds of rewards.

I am not going to use Indigo Airlines again in any case if this kind of response we are getting from them.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Deepanker Agarwal

from Calicut, Kerala

Dear Sir/Madam,

I Traveled from Delhi to Kochi as per below Details. I found that one of the check in baggage was missing when I landed in Kochi

Flight No. : 6E-317 DT. 24-12-12
PNR : HW3YCH
MISSING LUGGAGE NUMBER: 6E[protected]
Baggage description : Samsonite, Grey, Hard Shell, Cabin Stroley size.

On arrival at Kochi my bag was not found. The ground staff filed a PIR (Copy attached)

Ground staff at kochi Mr. Bineesh- [protected], Mr Sunil- [protected]. They have been unable to trace the luggage so far

It has been 24 hours since i handed the luggage in Delhi and still it is not traceble.

Kindly look into the matter and respond immediately.

Deepanker Agarwal
[protected], [protected]

helmut

from Mumbai, Maharashtra

I'm going through the same agony presently. Luggage not being delivered at the destination promised, they try to twist the truth saying it was not picked up at the due place. I am even asked to write a letter to customs office mentioning I did so, in order to have their version in writing.
All this cunningly behind the facade of their pretty ladies who have to endure our vented anger.

Godfreydsa

from Mumbai, Maharashtra

I was returning to Mumbai from Bangalore on June 29, 2013, by IndiGo Airlines 6E 426. On arrival at Mumbai at 7.10pm, my checked in baggage did not show up. I made a complaint at the IndiGo Baggage Counter at the Mumbai Airport. They promised to follow-up and keep me informed. I haven't heard from them since although it is more than 2 days since my baggage has gone missing.

My details:
Name: GODFREY D'SA
Mobile Number: [protected]
Flight: IndiGo Airlines 6E 426 from Bangalore to Mumbai on Saturday, June 29, 2013
Tracer File Number: 758
Baggage Tag Number: [protected]
Baggage Description: GY22HWX
Ticket Number: FRRCDR

I have been greatly inconvenienced because of my missing baggage. Besides the value of the contents in my bag, my Notebook Computer and External Hard Drive was in the bag and I have not been able to do any work for the last two days because of this. To make matters worse, IndiGo Airlines is not responding to the number they gave me for making inquiry (# [protected]). They haven't notified me anything about the bag so far although it is more than 2 days since the bag has gone missing.
Godfrey D'Sa