[Resolved]  Indigo Airlines — Airport Services

Address:

Kamrup, Assam

I had booked a Delhi-Guwahati return ticket on 20 January 2011 through MakeMyTrip.com. I left Delhi on 22nd January on Indigo 6E-127 and was scheduled to return on 27th January on 6E-128 (PNR W88RAV). For my return journey, the departure time from Guwahati listed on my ticket was 13.05 and so I reached the airport at 12.00. However, the flight information board at the Guwahati airport showed the current flight departure time for 6E-128 as 13.30. Therefore, I decided to spend some time with my family who came to see me off. At 12.35 my family members left and I went in and presented my ticket at the Indigo counter at 12.40. However, to my surprise, the Indigo staff informed me that the flight will leave at 13.05 as scheduled and so I can't board the flight. When I pointed out that the flight update board still shows the time of departure as 13.30, they said that I should have checked with the Indigo counter and not depended on the board because the flight update boards at the Guwahati airport are all faulty. Despite repeated requests and pointing out that it's not my fault if flight information boards are giving incorrect information, the Indigo representative did not let me board the flight. I had no option but to buy another ticket from Spicjet for Rs 5,400 and return to Delhi.