[Resolved]  Indigo Airlines — didn't let board the flight, wrong information about cancellation, no refund

Address:Pune, Maharashtra

Indigo airlines call center wrongly conveyed that Armed forces booking is valid for their families also. Its not valid if the army person is not travelling along with you. for this reasong they denied me the boarding.
when i aksed for option they said u can cancel your ticket with rs 750/- as cancellation charge. i asked them to cancel. they told me that we have cancelled your ticket and remaining amt is reverted to your mastercard. which never came back. after couple of days when i called up in the call center they said your ticket was not cancel, airport person just released the seat so i'll not get any refund.
PNR -F77WEL
Delhi-Pune
Flight time- 3rd oct 2010 8.55 am
my seat released on- 7.10 am

indigo airport person lied to me. n its cheating. They are not TRUSTWORTHY
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Aug 13, 2020
Complaint marked as Resolved 
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