POOR INDIGO...!
My flight to Mumbai was on the 23/10/2010 at 11.20am (INDIGO 6E324). I was travelling via airlines for the first time in my life. It was a very important official conference that I was looking forward on the very same day. However I arrived at the Airport at Indigo ticket counter to take a print out of my ticket at Netaji Subhash Chandra Airport KOLKATA at aroung 9.30am.
I inquired the lady at the helpdesk as to which time I should check in for my flight. She said that within 40 mins would be fine. I sipped a pepsi with my wife and checked in the airport at around 10.40am. When I reached the security check in I was informed that the flight security checkin was over and that the boarding was completed and that I was not allowed in the flight. I pleaded a lot to the Indigo flight supervisor (HER NAME WAS MATHURA) but in vain. My wife even requested the same lady at the helpdesk but she denied saying that she will not be able to help and we have to plead the supervisor.
Keeping in mind my URGENT conference at Mumbai I was forced reshedule the flight ticket giving a PENALTY CHARGE of Rs 2000 and added to this I was forced to board the 6.20 pm INDIGO flight which was via Nagpur. Finally I reached Mumbai at about 11pm and had to miss the conference.
CAN SOMEBODY PLEASE ANSWER ME WHERE MY FAULT WAS. THE LADY IN THE HELPDESK WRONGLY INFORMED ME FOR WHICH I HAD TO WASTE MY TIME, MONEY AND OFFICE HOURS. WILL INDIGO BEAR THE CONSEQUENCES I HAD TO FACE. THEY ARE APPOINTING PEOPLE WHO ARE NOT EVEN AWARE OF THE FLIGHT TIMINGS AND CHECK IN HOURS AND PASSENGERS WHO ARE BOARDING THE FLIGHT FOR THE FIRST TIME LIKE ME ARE BEING HARRASED.... THIS IS THE OUTCOME THAT I HAD TO FACE FOR THE MISINFORMATION I WAS PROVIDED........ WHAT IS THE NEXT STEP I SHOULD DO TO GET SOME JUSTICE ABOUT THIS BITTER EXPERIENCE OF MY LIFE?????????
KINDLY REPLY.
Uday Arun Chakraborty.
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