[Resolved]  Indraprastha Gas Limited — Faulty meter

March 15, 2010

Customer Grievance Cell
Indraprastha Gas Limited
IGL Bhawan,
Plot No. 4, Community Centre,
R K Puram, Sector – 9,
New Delhi – 110022.
Business Partner No.[protected]
Meter No. 1438931
Dear Sir,

This is in continuation to our various telephonic calls and written representations made to your office for faulty PNG meter installed at our house. Copy of the emails and subsequent reminders sent to you is enclosed for your ready reference. Copy of the acknowledgment received from png customer care is also enclosed for your ready reference.

It is again submitted that the subject meter installed in our flat has been showing reading disproportionate to our consumption, from the very inception.

The above has been brought to your notice when you were requested to our meter tested so that our grievance could be redressed.

But the person deputed by your office only sprinkled some water on the meter and said the meter is ‘OK’ which did not satisfy us.

Prior to piped gas, our consumption was less i.e 14 kg Gas Cylinder worth Rs. 295 would be consumed in approximately one and half months (coming to a maximum of Rs. 200 per month) whereas we have been paying far above that now.

In view of the above, a letter was sent to you through courier and the same was also emailed to you at customercare.png. An acknowledgement of receipt of the mail was also received by us you are requested to kindly get out meter tested immediately to redress our grievance.

Bill No.[protected] for Rs. 599.16 was paid against protest.

This month again we have got a bill for Rs. 859.82 which in no way matches our normal consumption and the same is not being paid till the time our grievance is redressed.

You are once again, requested to look to our complaint on priority, failing which we shall be constrained to approach the proper quarters or even the consumer forum.

With regards,

Yours truly,


Sanjay Ganjoo
149-C, Pocket-F, MIG Flats
GTB Enclave,
Delhi-110093.