Infibeam — Poor product and no refund till date

I ordered a book on Infibeam.com thinking that it was a good website for online shopping and I suppose that it was my biggest mistake. After placing the order firstly the book was delivered after a long hiatus. Their menace started with the delay in delivery of the book and not keeping the promised time schedule. Then somehow when they managed to send me the book, upon opening the package I found that the book was in absolutely poor condition with the pages all yellow and vintage in feel. The book cover were torn in the edges and looked as if the book had been passed on after changing many hands. After repeated complaints and follow ups they finally got it picked with promise of changing the book but to no avail. Again the grueling task of following them up started upon which they said that they don't have a fresh book and they can change it only when they have it available. To cut the long story short the order that was placed in Feb is still going on and my refund is still pending which they somehow finally agreed upon. And now they have the excuse that the person who looks after the refund is unavailable so they cant let know the status as to when they will do the refund. Again the round of follow ups follow. GOD save us from these filthy, rouge companies who do not know basics of customer service leave alone giving an experience where you could come back to shop with them again.