[Resolved]  Info Network Management (Callezee) — Abysmal Service

Address:

Chennai, Tamil Nadu

This has to do with the recent work order CAF No. 5528 that I had requested with Callezee otherwise also registered as Info Network Management Co. Pvt. Ltd. To aid my campaigning for the Councillor post for my Ward #128, I was approached by Callezee on seeing my ad that I had posted in a local tabloid.

I called a day before the end of campaigning - they showed a lot of energy in marketing the services and picking the order. I gave less than 30-sec voice recording of the message (in English) that had to be sent to the identified set of people. I had also requested that the message be translated into Tamil by a female voice and then both these (English and Tamil messages) be combined and sent as one single message. The sales agent also assured me that this would be possible and a sample message would be sent by 12 noon the next day (last day of campaigning). Waited abt 1/2 hr past 12 noon and kept calling the sales agent and the original call centre agent, who initially spoke to me, repeatedly to check the progress. The call centre agent started avoiding my calls. The sales agent kept saying that the someone was working on this. At around 3:30 pm, a call sent to me which contained only a tamil message and was no way near the voice recording handed over to them. I immediately called the sales agent and asked him not to proceed further and refund the money collected since I knew that this was going no where and the deadline of 5pm was nearing.

A day after the elections I spoke to the customer relationship manager, one Mrs.Radha, who hears all my story, empathises and adds that they had sent a few messages and that amount would get deducted. I argued with her saying that if the message was not the way it was supposed to be and I had not given the go ahead why was it sent to the recipients in the first place. Further, both English and Tamil messages were to be combined and and sent as a single message.

The following were the problems faced -
1. Sample message never came until around 12 noon
2. A message that came around 3:30 pm contained a voice message which was no way near the English voice recording I had handed over.
3. Without approval they had dispatched a few messages (only in Tamil) to a few recipients.
4. Even the message that was sent didn't contain the English message I had handed over
5. There was no one-point contact intimated.
6. The call agent disconnected my calls to avoid answering to the queries post 12 noon.

Overall, abysmal service. A big goodbye to Callezee. Call me @[protected] if you need more details.