Ing Vysya Bank — Processing Fees

Dear Sir / Madam

This is an grievance on the home loan application made with ING VYSA in May 09 vide application no. HL [protected] . Both me and my friend had approached Mr. Arun (Contact no. [protected]) and for over a week the entire process went fast and smooth till we realized that the loan amount that we wanted and that the bank was providing had a huge difference and we had to call it off, there were no formal sanction letter provided though it was all verbal and through sms.

Meanwhile both o[censored]s paid the house loan processing fees cheque of Rs.5500 each, which they did not wait for the sanction letter to come as intially requested by us but went ahead with depositing the same .

Now after we got the loan from a different banker ING VYSA is denying to repay the processing fees .

Couple of points to note in this regard :

1. We had clearly mentioned in the loan application on the amount that was needed.
2. We were assured of the maximum possible amount, but the final amount was 16% lower than what we requested for.
3. Arun has his own reasons like technical valuation, etc which has been done and hence now the fees can't be refunded . We have requested him to deduct the charges and pay us the balance, which he can’t as per BANK POLICY !!

Intention of writing to you is to bring this to your notice that what this bank is upto so that you could take strict action on the same and so that this becomes a example for other banks whenever they do some thing as unethical as this.

Regards

Anupam