[Resolved] Insurance Policy Of Aviva Life Insurance — Lapse of policy No. LLG 1176744 | |||
I had a policy with AVIVA LIFE INSURANCE for which I use to pay a half yearly premium. I was told by the insurance agent that If I pay premium for 3 years regularly even if I miss out payment of the same, policy would not lapse. I could not pay the premium in June and when I went To pay the premium on 9 December 2011 I was informed that the policy has relapsed . I was never informed during this period. Moreover when I called the customer care center the executive was too rude to attend the call and was not ready to answer any of my queries. I was told that I can withdraw the money. The premium amount I have paid is Rs.64682 where as the money value what I can withdraw (Policy fund value) is Rs. 38490. I would like an appropriate action be taken and my policy may be revived. Vatsala Tiwari Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Ms. Tiwari,
As discussed with you, you can reinstate your policy by visiting the nearest Aviva branch. In case you require further assistance, please contact us at [protected]@avivaindia.com.
Regards,
Customer Services Team
Aviva India
As discussed with you, you can reinstate your policy by visiting the nearest Aviva branch. In case you require further assistance, please contact us at [protected]@avivaindia.com.
Regards,
Customer Services Team
Aviva India
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Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003
We are investigating your concern basis the policy details given in the above communication. In case you would like to share any further details, please write in to us on [protected]@avivaindia.com. We would revert to you within 7-10 days of noting your complaint.
Regards,
Customer Services team
Aviva India