[Resolved]  IOCL — Complaint against IOCL

Address:

Gautam Buddha Nagar, Uttar Pradesh

Respected Sir,

I on 02/04/11 at around 12:00 in the noon went to refill my motor cycle no. UP-75 D 4042 to your IOC Petrol Pump dealer at Sector-105 Noida. I asked the petrol boy to fill the petrol worth Rs. 200/=. They don’t even provided receipt of my purchase. After 4-5 hrs my bike started bubbling and some problem with its starting. Yesterday I took it to the mechanic and asked him to check it. He thoroughly checked the bike and proved the fact infront of my eyes that the tank was having more than 2/3 part of water along with the petrol.
I have lodged a complaint (No. 95446) on 04/04/11 against IOCL Petrol Pump dealer at Sector-105 Noida that it is supplying water with petrol, on IOCL web portal. I have clearly mentioned in my complaint that I have not been provided with any cash-memo receipt on demanding it. On 06/04/11 Mr. Surinder (Mob. No. +91-[protected]) from IOCL petrol pump called me and shown interest to meet me. On 07/04/11 I met him in the reception of my University. He also tried to bribe me to withdraw complaint. During this time Mr. Manoj Jayant, Dy. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) talked to me on phone and explained me the mechanism of storing and delivering of fuel at RO in details without admitting the mistake committed by his petrol pump dealer. Thereafter, I got a consolation message from IOCL on its portal that your complaint has been rectified and customer is satisfied. I was totally unsatisfied by their reply. Nobody contacted me thereafter.
I again lodged a fresh complaint (No. 99017) on 13/04/11 as a reminder to my previous complaint showing my dissatisfaction. In this regard Mr. Vivek Garg, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) contacted me and met me on the same day. He also went with me to the motor bike mechanic to identify and cross check the damages caused to my bike because of the adulterated petrol. He was totally satisfied with the issue and found that my complaint was genuine. He mailed me on 16/04/11 and asked a few queries like time at which I reached the filling station, distance between the filling station and my residence, time, day and date when my bike started giving problems, distance between my residence and garage of the motor bike mechanic and the total loss I have suffered along with the copy of the bill which the motor bike mechanic charged from me.
I replied back all queries in time. Since then I mailed him 3-4 times regarding the status of my complaint but he did not reverted. I called him for the same he told me that I have submitted my investigation reports and moreover, now the matter is with Mr. Asim Tiwari, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) and you will definitely get some decision by 21/04/11.
Since then I have not received any mail or phone call from any IOCL official; 10 days have already been elapsed. I called Mr. Asim Tiwari regarding my matter he replied me that since there is no evidential document (cash memo receipt) with you we can’t help you out. Although, I have initially mentioned in my complaint no. 95446 that I have not been provided any cash memo receipt from the side of the petrol pump dealer on demanding it. The final decision on the matter is still pending and on every phone call I am asked to wait for one more week for final decision. What I personally feel is that IOCL is making every possible attempt to safeguard its petrol pump dealer. Otherwise I would have got the final decision long back. I am helpless now and seeking your help for proper investigation in the matter and fair judgment. Kindly acknowledge my letter and oblige.
Thanks and Regards-
Prashant Shukla
Research Scientist
Amity Institute of Advanced Research and Studies- Materials & Devices
E3 4th Floor
Amity University
Sector-125
Noida-201303 (U.P)
INDIA
Mob: +91-[protected]
Email: [protected]@gmail.com