Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I have booked one ticket on the journey date is 12th Sept.

The journey date has came now I want to print my ticket,

but When I tried to retrieve the ticket its not showing tabs for Booked History.

I dont have my Trans Id and PNR with me.

Tell me urgently what should I do?

On Mon, Aug 23, 2010 at 9:37 PM, venkatramana banda <[protected]@gmail.com> wrote:

Value
Date Transaction
Date Description Cheque No. Withdrawals Deposit Available Balance
1 18/08/2010 18/08/2010 BIL/[protected]/photon recharge/TATAINDICOM_MIC 1,350.00 24,428.78
2 21/08/2010 21/08/2010 BIL/[protected]/balarajuTicket/[protected] 256.00 24,172.78
3 21/08/2010 21/08/2010 BIL/[protected]/balarajuTicket/[protected] 256.00 23,916.78
4 23/08/2010 23/08/2010 IRCTC REFUND - PRN [protected] 256.00 24,172.78



Account : [protected]

Name: Venkataramana Banda




check above tranactions ticket booking fail two times but ur refund money only once .even ticket also not genarated in booking history .i called so many times to ur customer care no [protected] but no one responding that is the service provided from your side and its prove how govt services are there in india

Check once again and refund remaning money back ASAP/.


Regards
Venkat



This i Mailed for Refund Money for failure Tranasction.There is no replay mail or any other from IRCTC.this is comes under negligence .And i called somany times to following numbers) but no respone at all for 24 hours.this is the service of IRCTC.

I Called to[protected] somany times the resposnse is careless and ugly. the person handle call for this number show build up and no sense and he dont know how to handle customer

this is show why india not developed since so many years because of this type response and employees..


please take necessary Action against this isuue.



Regards
Venkat
[protected]@gmail.com
[protected]the given this no as 24 hours customer care no

Dear Sir,

I am User of IRCTC past 2 year, i have filed wrongly TDR once time. in feb 2010.about that i have send an email also to IRCTC asked for rectify this error. After 6 month they deactivated my user id. i have booked lot of ticket in my user id and want to cancel some eticket but how can i cancel please help me out. I have send an email [protected]@irctc.co.in but they are not giving me any response.

Regards,
Ajay

Hi,
I booked a ticket through IRCTC portal on 18th of august in sleeper class from Delhi to Jaipur. The delivery time is supposed to be max 3 days. Its 23rd today & the ticket has not been delivered yet. My travel date is 25th of August & now i want to cancel the ticket, as my another ticket in AC compartment got confirmed, but as ticket has not been delivered I am not able to get it cancelled & if i go tomorrow to get it canceled, they will deduct 25% from the ticket. Please help. Also I tried calling up IRCTC people & also written them a mail. No one picks up the call in any of the numbers provided on the website & they don't even respond to mails.
Thanks

I have create an account at irctc.co.in .. After one months ,that account was deactivated .. No reason for that action.. tell me what's the problem in my account... my id is [protected]@gmail.com

Hi Sir,
Still i am waiting to railways IRCTC response.IRCTC customer care is saying that i am lodging foals TDR PNR [protected] Patna to new Delhi.But how can you say that if it is wrong then please don't refund this particular money.But why you lock my user id.
In this user id i have all ready booked ticket in November sessions and know you say that you can't access your user id in IRCTC.
more then tickets are pending in TDR without any information .I don know you are refund this money in my account or not.
So kindly request you to please provide my user id in IRCTC.Please show me any where you have mention process of cancellation .

please reset my password
My IRCTC User ID :-kumardibya(KUMARDIBYA)

Dear Sir/Madam,

Today when i try to logon to irctc using my login credentials.
Its through error message as 'Invalid Username or Password'

I am using this login for more than 3 years and I am sure i have not changed my password.
Also i doesn't remember the 'Forget Password' answer.

Kindly help me to reset the password for my irctc login
Since I have some upcoming planned journeys and those tickets are present in this login.

Login ID: ramkumarmm

If i need to contact any respective customer care department for resetting the password.
Please share the contact details

If you need more details, kindly let me know.

Thanks in Advance.

--
With Regards,
M.M. Ramkumar
[protected]

[protected][protected][protected][protected][protected][protected]------
(16th August 2010)
[protected][protected][protected][protected][protected][protected]------
Dear IRCTC,

I did not receive any reply regarding my explanation to your accusation of Fraudulent TDR/your one-sided action of disabling my ID, even after 4 days. I called up IRCTC helpline and they said the ID related issues will not be replied before 1 month.

Such callous disregard for customers/customer service cannot be tolerated in this day and age where many companies are fighting for valuable customers.

I am going to take up this matter in every online forum, Under Right to Information Act and in Consumer Courts:
a) Against IRCTC (for disabling my ID in a one-sided without notice/without calling me up for clarification, for not responding within time)
b) Against Indian Railways (For rejecting my valid TDR claim).

I am an angry customer, and I will channel my anger with the aim of improving customer service.

Warm regards,
Kiran

[protected][protected][protected][protected][protected][protected]------
(12th August 2010)
[protected][protected][protected][protected][protected][protected]------
Dear IRCTC,

Please see my response below:

1) Regarding TDR: Actually I should ask the reverse question - Why was my TDR rejected ?

I saw my TDR was rejected some 4-5 months ago, I did not have patience/energy to reply & follow up with additional information, for sake of Rs.180. So I left the matter.

Now that you have poked the issue, please listen to me.

I wanted to travel on 24th October 2009 night from Chandigarh to Delhi by Kalka mail. In my hurry, I did not see that the departure time of the train is 01:10 am, which means I have to book the ticket on 25th October 2009. I first booked my ticket on 24th October 2009 by mistake (PNR: xxxxxxxxxx). Please see ticket attached. The date of booking is: 06 October 2009.

I realized my mistake on 24th October 2009 afternoon (Train had already left previous midnight), and immediately booked another ticket for same train on 25th October 2009 (PNR: yyyyyyyyyy). Please see 2nd ticket attached. The date of booking is: 24 October 2009.Please verify with Indian Railways, whether passenger travelled on 25th October 2009/PNR yyyyyyyyyy).

I had a connecting flight booking on 25th October 2009 in the morning at Delhi Airport to Hyderabad. Please see flight ticket attached. Please verify with airlines whether passenger travelled on this flight or not.

I had another connecting train ticket on 25th October 2009 from Hyderabad to Bangalore. Please see train ticket attached. Please ask Railways to check whether passenger has travelled on this train or not.


2) The one-sided/arrogant manner in which you have decided I am a fraud user and disabled my ID makes me furious.

Have you bothered to check my ID/ticket booking/TDR history, before deciding I am a fraud user ?

My ID is active since 2006.

I booked at least 70-80 tickets so far.

I currently hold 4 (future date) tickets on my ID. The manner in which you blocked my ID, makes it difficult for me to take ticket print out/cancellation.

I filed 4 TDRs earlier, all of which were accepted and money refunded.

Even the TDR in question (PNR: xxxxxxxxxx) is valid - You can see from my tickets that I travelled on the next day.

Either Railways hasn't checked records / TTE made an error / TTE allowed another person to travel and marked my ticket as 'Passenger Travelled'.

Since you decided to block my ID one-sided, will Railways suspend the TTE first, without giving any notice/memo/asking for explanation ?

I want to pursue this with Consumer Court.

3) Who do you think loses by disabling the ID ?

Is it me ? Probably not - I have other means of travel, other means of booking railway tickets (Railway counters/Agents)

Probably IRCTC is going to lose revenue - Have the policy-maker who made this policy thought about it ?

Warm regards,
Kiran

[protected][protected][protected][protected][protected][protected]------
(12th August 2010)
[protected][protected][protected][protected][protected][protected]------
Dear Customer,


Sub: False TDR Claim

It is noted that the following user-id xxxxxxx PNR No:-xxxxxxxxxx has been filed by
you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases
person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent
activity on your part. You user id has been temporarily deactivated now.

If any further clarification please mail to [protected]@irctc.co.in.


Regds
IRCTC

Hi,

Please activate my irctc account ndh_mehta.
It was deactivated by IRCTC.
I assure you that I've been using this account past two and a half years approx and I hav never used this account for any Fradulent activities.

I am supposed to travel on 18th August and need to get the printout of the same, which I will not be able to do incase of deactivated account.

I called up the IRCTC Customer care number and also logged my ticket using [protected]@irctc.co.in, but havent got any response yet.

Please help.

Thanks & Regards,
Nidhi Mehta

I am having my user id as Rajanguru with IRCTC for Railway ticket booking. It seems my user id is deactivated as I could not not log in for the past one week,

Respected Sir/ Madam,
i booked a ticket on 13th august 2010 with a user name & password in the irctc websight. but today when i am trying to logging into this website its mentioning my user name or password invalid. when i went through the forgot password option & gave the answer of the question i have selected its showing an incorrect answer alert.
i really need to access my account having the same user name & password because i need to take print out my tickets and also make some changes in journey dates.
my email id is kamlesh.[protected]@gmail.com

irctc login id: kp_01

Dear SirMadam,,

I m a regular user of irctc having more than one account but i use only one account as my regular usage.I got mails that all my accounts are deactivated including the account by name "channaprag" which is utmost important to me. I have to cancel few tickets for next week from this account. I am using this account only for personal purposes and not for commercial use.

So, please consider...

IRCTC Team,

I want to bring into your notice that I filed TDR against PNR No. [protected] and got the transaction ID - "[protected]".
The ticket was booked on[protected] and the date of journey was[protected] for two passangers. The fare I paid for the ticket was Rs 1900.
On the day of journey the train was reported late by 10 Hours from the scheduled time at Ayodhya Station ( Information provided by Station Master ) due to which we did not travel by that train and on[protected] I filled the TDR against "Train Late More Than Three Hours And Passenger Not Travelled"
Now, I just checked and found that the refunded amount is Rs.940 which is incorrect. I am eligible to get full refund of the ticket but only half amount of the fare is showing as approved & refunded.

Can you please look into the matter and get my remaining amount refunded as well.

I booked a ticket of Rs. 282.0, from IRCTC site, from, train no.3147, UTTAR BANGA EXPRESS, for 1 passenger in sleeper class, from SEALDAH(SDAH) to NEW COOCHBEHAR(NCB), for the date 14/08/10, booked on 11/08/10, with transaction ID [protected].
Money has been deducted from my account of SBI but ticket has not been booked. Kindly refund my money amount Rs 282.0 to my SBI account.
thanking you.
regards
JAYDEEP BHATTACHARJEE
P.O+VILL-Bara Atia Bari, P.S-Dinhata
Dist.-Coochbehar, PIn-736135

Hi,

I booked 4 e-tickets through IRCTC from Amritsar to Delhi. All the tickets were in wait-listed.
On the day of Journey only two out of the four tickets got confirmed and rest were still showing as wait-listed.

I sent an email to IRCTC regarding the same, and they assured me that it would get refunded within 90 days. The TDR was filled on 1st of April 2010. I waited for 90 days, but nothing was refunded back.
I started sending emails for the status enquiry of my TDR refund, but got no response from the team.

Now it has been over 120 days, but have not received any refund from them for the two unconfirmed tickets. Please let me know to whom shall i get in touch with to get th refund from IRCTC and th Railways.

Below are theTransaction Details
PNR Number: [protected]
Ticket Type: eticket .
Transaction ID: [protected]
Booked On:[protected]
Class: 1A
Internet Service Charge: Rs 35.00
Date Of Journey: 22/3/2010
Railway Zone: NR Bank: axispg
Total: Rs 4395.00
Train No: 2014 T
icket Charge: Rs 4360.00
From Station: AMRITSAR JN(ASR) Quota: General To Station: NEW DELHI(NDLS)
IRCTC Zone: CCM/Refund, Northern Railway New Delhi


I have also attached the pic of the status that is showing.


Regards

Gurpreet Sibal
No. [protected]

I had booked i-ticket on 7th of August from WWW.IRCTC.CO.IN in Pune, but yet it has not been delivered on my address.
IRCTC tieuped the delivery with wrong courier service overnight express courier service because they are not delivered without follow-up.
I have faced this type of problem several times I got the tickets after passed the journey date.

I am vijayakumar from bangalore , i had booked a train ticket from Bangalore to chennai in 6221kaveri express for 03/sep/2010 on today ( 9/aug/2010) through
my IRCTC account ( username : spellvijay ).

Hot Payment Successful.

Your Payment Confirmation Number is 19305611 Mail sent successfully.
My Transaction was successfully done and cash has been reduced from my Axis bank account through net banking but ticket confirmation was not acknowledged. I had booked my ticket by 1.40 pm to 2 pm today.


Even i have checked my booking history in irctc account and no updates so far.
Please check into the details and revert me as soon as possible and remit my money back to my account.


Regards
Vijayakumar
[protected]@yahoo.com

hello sir...
i have booked two e-tickets through on line IRCTC website .i have my PNR for both tickets .but i forgot my password of IRCTC login even the security question also. so i am unable to take a printout of my tickets.i wrote a mail to [protected]@irctc.com also .but till now no reply .
please kindly help me in some way to get printout of my tickets.

thanking you..........

Hi,
I tried booking online train ticket,money is debited twice but only once the ticket is booked.
I've enclosed debit details below.
Can i get an solution for this complaint and will an prevent measure be taken to stop such act.

[protected]IG25739279 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
[protected]IG25730959 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
Pls mail me [protected]@yahoo.com

Regards
Banu

Suddenly my irctc user-id got deactivated, the answer I got is a terms & conditions used in irctc, which I was not aware of.

My complaint is, if there is a clause like below why cant they do this while creating an account itseft, Why after so many months after the account is created and you have a ticket booked in that account only not in any other.

The terms & conditions of irctc is as follows
"If a user violates the terms and conditions o[censored]se by registering more than one userid and or booking tickets on such multiple userid’s, IRCTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice"