[Resolved] Titan Eye+ — Poor Quality,Service and Customer handling | |
Hi I have bought 2 pairs of glasses from Titan eye + Spencer plaza, Chennai. 1st Delivery: A rimless glass needs special attention. It was delivered with bad a alignment. I immediately went back.I explained it the problem, but the store manager wasn't paying attention and blindly saying there is no problem and gave me the tool free to register a complaint(Mr.Attitude). I had to loose my nerves to make him understand the issue. Finally they took a service request for a new glass they just delivered (yeah funny !). 2nd Delivery:I got the glass and this time is even worse, the alignment wasnt changed much for my comfort. Just the nose pad was adjusted. A.The glass had a minor tamper / crack B. Also i noticed the holes in each of the glasses are not equal height which is technically wrong I checked with other shops about this problem with the intent to solve this. But they said its an obvious issue which deserves a complete replacement. I just don't want Titan eye+ to read and contact me. I need 100% replacement for those glasses. Thanks Prithiviraj Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Titan Eye+ — Irresponsible Company
Titan Eye+ is a black spot on the face of India. This is the most irresponisble company with TATA brand name.Vengala Yujandhar a Titan Eye+ manager with employee code 752203 is a hopeless person sitting in the Titan Eye + shop at Banjara Hills, Hyderabad. He has no respect for customers and considers himself as God. With people like Vengala Yujandhar, Titan Eye+ can never satisfy customers. I hope Tata will consider employing more responsible people for customer interface.
After dealing with Vengala, I donot want to use any of TATA product or services in future.
Hi,
I have purchased a Spectacles from TitanEye+ New BEL road Bangalore on Sat 07/11/09 they told me that delivery will be made on Tuestay 10/11/09 but when i went to the shop they told me that it is not ready and it will be deliver to you tomorrow. when i went on thursay they told me the same thing. then i spoke to the shop manager they told me to contact area manager i contacted her she told me that some problem has occured due to which delayed has happened. after that she gave me her senior boss cell no.He was regional manger and he justt told me he will look into the matter.They dnt even bother to infrom me. not even they make any call about the status.They told me that they provide me free home delivery, every dam samll shop provide home deliver.there irresponsible attitude should not be tolerated. they dont know how to speek with there customers. not meeting there deadline.
From a Salesman to Managerial level no one was bother to take the responsible to sort out the problem. they were just giving their senior manager no to speek with them. I dont know what kind mangers they are ? not qualified, less knowledge.
Titan is such a big brand and they are not meeting there customer needs.I have lost my 2 important days who will going to compensate on this.
Sumit Kumar
I have purchased a Spectacles from TitanEye+ New BEL road Bangalore on Sat 07/11/09 they told me that delivery will be made on Tuestay 10/11/09 but when i went to the shop they told me that it is not ready and it will be deliver to you tomorrow. when i went on thursay they told me the same thing. then i spoke to the shop manager they told me to contact area manager i contacted her she told me that some problem has occured due to which delayed has happened. after that she gave me her senior boss cell no.He was regional manger and he justt told me he will look into the matter.They dnt even bother to infrom me. not even they make any call about the status.They told me that they provide me free home delivery, every dam samll shop provide home deliver.there irresponsible attitude should not be tolerated. they dont know how to speek with there customers. not meeting there deadline.
From a Salesman to Managerial level no one was bother to take the responsible to sort out the problem. they were just giving their senior manager no to speek with them. I dont know what kind mangers they are ? not qualified, less knowledge.
Titan is such a big brand and they are not meeting there customer needs.I have lost my 2 important days who will going to compensate on this.
Sumit Kumar
the showrooms are response their customer in good maner. BUT they were take extra 1weeks to deliver, from their original delivery date. by blaming their company. THIS IS MY 2 CONSECUTIVE TIME IN MY FAMILY WITH IN 2 MONTHS. I THING TITAN IS A BIGGEST COMPANY, THATS WHY THEY R NOT CONCENTRATE ON THIS KINDS OF SMALL SMALL THINGS! MY ADVANCE RECIPT NUM : AGH0001354 ADVANCE RECIPT DATE :10/04/2010 SALES ORDER NUM:TMDV002157 THEIR DELIVERY DATE :15/04/2010
poor service,
bad commitment
I have purchased a Spectacles from TitanEye+ kashif complex 6 malviya nagar bhopal on Sun 18/07?10 they told me that delivery will be made on friday 23/07/10 but when i went to the shop they told me that it is not ready and it will be deliver to you tomorrow. when i went on satuarday they told me the same thing. then i spoke to the shop manager they told me to contact area manager i contacted her she told me that some problem has occured due to which delayed has happened. after that she gave me her senior boss cell no.He was regional manger and he justt told me he will look into the matter.They dnt even bother to infrom me. not even they make any call about the status.They told me that they provide me free home delivery, every dam small shop provide home deliver.there irresponsible attitude should not be tolerated. they dont know how to speek with there customers. not meeting there deadline.
From a Salesman to Managerial level no one was bother to take the responsible to sort out the problem. they were just giving their senior manager no to speek with them. I dont know what kind mangers they are ? not qualified, less knowledge.
Titan is such a big brand and they are not meeting there customer needs.I have lost my 2 important days who will going to compensate on this.
bad commitment
I have purchased a Spectacles from TitanEye+ kashif complex 6 malviya nagar bhopal on Sun 18/07?10 they told me that delivery will be made on friday 23/07/10 but when i went to the shop they told me that it is not ready and it will be deliver to you tomorrow. when i went on satuarday they told me the same thing. then i spoke to the shop manager they told me to contact area manager i contacted her she told me that some problem has occured due to which delayed has happened. after that she gave me her senior boss cell no.He was regional manger and he justt told me he will look into the matter.They dnt even bother to infrom me. not even they make any call about the status.They told me that they provide me free home delivery, every dam small shop provide home deliver.there irresponsible attitude should not be tolerated. they dont know how to speek with there customers. not meeting there deadline.
From a Salesman to Managerial level no one was bother to take the responsible to sort out the problem. they were just giving their senior manager no to speek with them. I dont know what kind mangers they are ? not qualified, less knowledge.
Titan is such a big brand and they are not meeting there customer needs.I have lost my 2 important days who will going to compensate on this.
I had purchased titan eye product worth INR 3100. Just within 3 weeks the product has malfunctioned. Titan is now refusing to replace the product. Their head of customer care - says ’’’’Do Whatever You Can’’.
I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But i chose to spend almost four times the amount with a trust that i will get dependable product from Titan; but i was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customer service. First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customer care number is not in a working condition. It is so shocking. Why would i or anybody else buy such a costly product and then regret.
So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - [protected]@gmail.com
I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But i chose to spend almost four times the amount with a trust that i will get dependable product from Titan; but i was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customer service. First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customer care number is not in a working condition. It is so shocking. Why would i or anybody else buy such a costly product and then regret.
So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - [protected]@gmail.com
To,
Head of Sourcing Eye Wear
Titan Industries Limited
Tower-A, Golden Enclave Old Airport
Road Bangalore - 560 017
India
Ref:-Customer Complain
DEAR SIR,
I HAD BOUGHT A SPECTACLE WITH FRAME FROM TITAN EYE, H-8B MAIN ROAD KALKAJI, NEW DELHI -19, PH[protected]
MEMBERSHIP NO. 1145535, MY INVOICE NO. BCG0002928
THE FRAME BROKE FROM THE JOINT .
I WENT TO THEM NAD REQUESTED THEM TO CHANGE IT / REPAIR IT BUT THEY HAVE REFUSED TO HELP ME
YOUR FRAMES ARE HIGHLY PRICED AND THE CUSTOMER PAYS FOR THEQUALITY AND THE SERVICES .
BUT IT IS A GREAT DISAPPOINTMENT THAT NEITHER THE QUALITY WQAS GOOD NOT THE CUSTOMER SERVICE.
KINDLY HELP ME TO GET IT DONE .
REGARDS
BHAKTI SANGHVI
H- 18 MASJID MOTH, G.K.II
NEW DELHI
[protected]
Head of Sourcing Eye Wear
Titan Industries Limited
Tower-A, Golden Enclave Old Airport
Road Bangalore - 560 017
India
Ref:-Customer Complain
DEAR SIR,
I HAD BOUGHT A SPECTACLE WITH FRAME FROM TITAN EYE, H-8B MAIN ROAD KALKAJI, NEW DELHI -19, PH[protected]
MEMBERSHIP NO. 1145535, MY INVOICE NO. BCG0002928
THE FRAME BROKE FROM THE JOINT .
I WENT TO THEM NAD REQUESTED THEM TO CHANGE IT / REPAIR IT BUT THEY HAVE REFUSED TO HELP ME
YOUR FRAMES ARE HIGHLY PRICED AND THE CUSTOMER PAYS FOR THEQUALITY AND THE SERVICES .
BUT IT IS A GREAT DISAPPOINTMENT THAT NEITHER THE QUALITY WQAS GOOD NOT THE CUSTOMER SERVICE.
KINDLY HELP ME TO GET IT DONE .
REGARDS
BHAKTI SANGHVI
H- 18 MASJID MOTH, G.K.II
NEW DELHI
[protected]
.I have placed an order on 7/2/13 at titan eye + shop at New BEL Road bangalore-94.While placing the order, I was told that the delivery will be after 3 days.Unfortunately I paid full amount in advance(yes, it was my biggest mistake).Nobody contacted me after 3 days and after several attempts I could reach them by phone and they informed that deliver will be at 6pm.while on the way to shop in the evening, they called again and informed that the lens got cracked and delivery will be delayed for 2 more days.
Today(14/02/13), When I called them at around 1.30pm, I heard a male voice and after the introduction the phone got disconnected and found to be switched off after that.Again I tried on a different number(which was not audible at all), a female voice informed that its ready by 6.30 pm.I reached the shop, at 7.15pm and after a 10 minutes search, they told that its not ready and it will take 2-3 days.
I am totally disappointed with the way things happened with titan eye+ and is this the way a professional company functions.Nobody in the shop have spoken with responsibility and I really don't know when will I get my specs.
Please please avoid this shop...Ridiculous...
Anoop
Bangalore
Today(14/02/13), When I called them at around 1.30pm, I heard a male voice and after the introduction the phone got disconnected and found to be switched off after that.Again I tried on a different number(which was not audible at all), a female voice informed that its ready by 6.30 pm.I reached the shop, at 7.15pm and after a 10 minutes search, they told that its not ready and it will take 2-3 days.
I am totally disappointed with the way things happened with titan eye+ and is this the way a professional company functions.Nobody in the shop have spoken with responsibility and I really don't know when will I get my specs.
Please please avoid this shop...Ridiculous...
Anoop
Bangalore
To,
Head of Sourcing TitanEye+
Titan Industries Limited
MUMBAI.
REF: COMPLAINT OF BAD SERVICE
DEAR SIR,
I GOT MADE A PAIR OF ill fitting, heavy, irritable, WRONG FRAME(WHICH I HAD NOT SELECTED) SPECTACLES IN NOV 2013.
WRITING THIS SO LATE BECAUSE I KEPT ON VISITING THE SHOP AGAIN AND AGAIN WITMY COMPLAINTS.
AT LAST CAME ON LINE AND TRIED SENDING FEEDBACK. WHICH BOUNCED BACK. EVEN TODAY IT HAS BOUNCED BACK. THE SITE IS NOT WORKING...I AM TOLD BY[protected]
REGISTERING THE COMPLAINT JUST WAS NOT FRUITFUL. WHAT SHALL A CUSTOMER DO?
I JUST DONOT RECOMENT TITANEYE+
Head of Sourcing TitanEye+
Titan Industries Limited
MUMBAI.
REF: COMPLAINT OF BAD SERVICE
DEAR SIR,
I GOT MADE A PAIR OF ill fitting, heavy, irritable, WRONG FRAME(WHICH I HAD NOT SELECTED) SPECTACLES IN NOV 2013.
WRITING THIS SO LATE BECAUSE I KEPT ON VISITING THE SHOP AGAIN AND AGAIN WITMY COMPLAINTS.
AT LAST CAME ON LINE AND TRIED SENDING FEEDBACK. WHICH BOUNCED BACK. EVEN TODAY IT HAS BOUNCED BACK. THE SITE IS NOT WORKING...I AM TOLD BY[protected]
REGISTERING THE COMPLAINT JUST WAS NOT FRUITFUL. WHAT SHALL A CUSTOMER DO?
I JUST DONOT RECOMENT TITANEYE+
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+91 80 6660 9000
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Head of Sourcing Eye Wear
Titan Industries Limited
Tower-A, Golden Enclave Old Airport
Road Bangalore - 560 017
India
Ref:-Customer Complain
Dear -Sir,
This is a letter informing you about your service provided to the customer.
The Eye check up camp which was organized at our Regional office Kolkata
On 14th August 09.
Here I have got my eyes checkup they prescribed for a optical.
I purchased from –RTA RETAILING PVT.LTD, 7A, ELGIN ROAD KOLKATA
Accidentally on 2nd Sep-09 optical Lens was broken. I enquired in the shop and handed over the Spectacle.
They told me that they would inform me on third day.
But after 3days they returned without repairing saying that it can’t be repaired .
They advised me to purchase new one with 5% discount.
I want to bring your kind attention that they have misguided me.
Simultaneously I have gone to other shop and they ensured to repair the same .
They have repaired my spectacle.
Can “t be changed on the basis of warranty period?
I requested to Titan Shop to repair the spectacle and told them if any damaged I was ready to pay.
Once again I want to bring your kind attention that Titan Eye Show room have not shown their interest for the Group Company Cutomers.
It is an embarrassing situation .
Kindly look into the matter and resolve the matter as soon as possible.
What about the local customer. I am attaching the purchasing bill with this letter.
Pl takes necessary action.
Thanking you
Ajay Kumar Tiwari
Administration, TPL Kolkata
Encl: Purchase Indent cum Invoice of The Spectacle.