[Resolved] Jet Airways — Missing baggage | |
Dear Sir, I arrived in Chennai on Jetairways flight number 9W 225 from Newark via Brussels on August 12th 2008 at 5.20 am . The flight was delayed at Brussels. The scheduled arrival time in Chennai was 12.45 AM. One of my bags was misplaced and arrived only this morning. I had declared the contents of the missing bag to Jetairways customer service at Chennai airport on arrival. The contents included a new laptop computer costing U.S $ 1000. In the bag that arrived the laptop is missing. I contacted Jetairways customer service by phone[protected] and they asked me to send an email regarding this- the email was never replyed and I had to call Jet Airways on a daily basis. I still havent spoken with the baggage services manager. One junior employee told me that I should have paid a valuation charge at check in and only with payment of this charge would my valuables be guaranteed safe and me eligible for compensation. With all due respect I was not made aware of any valuation charges and was certainly not made aware of any of these rule prior to check in. I think its the duty of the airline to keep passengers aware of these rule prior to boarding and I do believe it is the airlines responsibility and fault in this matter. I have lodged a complaint in consumer forum and with the newspapers - as a frequent flyer from Newark to Chennai I feel cheated and the airline has been extremely unprofessional in its customer service with delays and inadequate information. I would warn other consumers to be aware of the airlines shortcomings. Thank you, Tuhina Raman Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
Dear sir,
I bring to ur kind notice that in good faith I had not locked my baggage and found that my Sony DSC-W35 cammera costing Rs.9000/- is missing .
Following are my flight details
Flt.no.-9W 0816 ( from Banglore to Delhi )
Class-H
Date-10MAY
Time-1600
Seat no. -24A and 24B
Please investigate and revert at the earliest.
Thanking you ..
I bring to ur kind notice that in good faith I had not locked my baggage and found that my Sony DSC-W35 cammera costing Rs.9000/- is missing .
Following are my flight details
Flt.no.-9W 0816 ( from Banglore to Delhi )
Class-H
Date-10MAY
Time-1600
Seat no. -24A and 24B
Please investigate and revert at the earliest.
Thanking you ..
Tulsian leela — Claim of missing Baggage by Jet airways
Flight no 2285 of Jet Airways Dep from T-3 Terminal of New delhi Indragandhi international airport at 10:10 AM on 14.Dec.2010. Which has been arrived at Bagdogra airport via Guwhati at 12:25 P.M . The baggage no 05899W12783 Seat no 10E in the name of tulsiyan leela was checked at bagdogra airport and found missing by the passenger. The complaint of lost baggage has been registered with Bagdogra airport in writting. The passenger suffered lot of problem and losses due to non-receipt of above baggage. The Jet airlines is liable to compensate the passenger for her all losses. Plz arrange to send my above baggage at the earliest possible. My contact no. is [protected], [protected] , [protected]. and my email id is [protected]@yahoo.com I travelled from Pune to Lucknow via New Delhi on 1st Nov. 2010 Jet connect, on arrival learnt that one of my bag was missing, same was brought to the notice of the staff of “loss & found department” & also a complaint was lodged.
I was assured that the baggage would reach our home in Kanpur on 2nd morning, sorry to say that there has been no intimation from the jet airways.
Infact, I have made several calls , response has always been very disappointing saying that they have been unable to trace the baggage.
Kindly you tell me, what is the passenger suppose to do for no fault of his/hers.
On the contrary there were lot of essential & expensive things in the bag, as i was returning from Pune and was bringing gifts for my family and at the time of missing my bag was costing about Rs.10 Lakh including my clothes,shoes,perfume and gifts for my family. This has caused lot of inconvenience .
We only hope that we receive the bag intact & at the earliest.
THE BAGGAGE TAG NO.9W033004
Now as so many days are gone i want to claim a compensation frm jet airways of Rs.15 lakh as this has caused lot of inconvenience to me .
Waiting to hear from you asap,
Thanx & Regds,
Sanket Mahana
I was assured that the baggage would reach our home in Kanpur on 2nd morning, sorry to say that there has been no intimation from the jet airways.
Infact, I have made several calls , response has always been very disappointing saying that they have been unable to trace the baggage.
Kindly you tell me, what is the passenger suppose to do for no fault of his/hers.
On the contrary there were lot of essential & expensive things in the bag, as i was returning from Pune and was bringing gifts for my family and at the time of missing my bag was costing about Rs.10 Lakh including my clothes,shoes,perfume and gifts for my family. This has caused lot of inconvenience .
We only hope that we receive the bag intact & at the earliest.
THE BAGGAGE TAG NO.9W033004
Now as so many days are gone i want to claim a compensation frm jet airways of Rs.15 lakh as this has caused lot of inconvenience to me .
Waiting to hear from you asap,
Thanx & Regds,
Sanket Mahana
Dear Sir,
I would like to bring the following information for your kind information.
I travelled yesteday from Jeddah-Mumbai-Hyderabad as per attached boarding details .
Boarding Ticket Detials/Baggage Receipt and Passport copy attached for your reference..
Since i received my boarding passes upto Hyderabad, i expected customs clearance at hyderabad.
But I received one baggage directly to hyderabad, but the other baggage seems to be left at Mumbai Customs ..(Missing Baggage Receipt Reference 0589 9W842944)
Please be informed that, my luggage which is left at mumbai just contains Clothes, my documents and books(Quran).
I kindly request you to clear the customs and send my left over luggage to Hyderabab Airport so that i can pick from Hyderabad.
I apologize for the mistake and the inconvenience . Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my contact nunber [protected].
Thanking you, in anticipation .
Your's Faithfully
Ashfaq Ahmed.
I would like to bring the following information for your kind information.
I travelled yesteday from Jeddah-Mumbai-Hyderabad as per attached boarding details .
Boarding Ticket Detials/Baggage Receipt and Passport copy attached for your reference..
Since i received my boarding passes upto Hyderabad, i expected customs clearance at hyderabad.
But I received one baggage directly to hyderabad, but the other baggage seems to be left at Mumbai Customs ..(Missing Baggage Receipt Reference 0589 9W842944)
Please be informed that, my luggage which is left at mumbai just contains Clothes, my documents and books(Quran).
I kindly request you to clear the customs and send my left over luggage to Hyderabab Airport so that i can pick from Hyderabad.
I apologize for the mistake and the inconvenience . Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my contact nunber [protected].
Thanking you, in anticipation .
Your's Faithfully
Ashfaq Ahmed.
Dear Sir,
I would like to bring the following information for your kind information.
I travelled yesterday from Hyderabad-Mumbai- Mumbai –Dammam as per attached boarding details .
Boarding Ticket Details/Baggage Receipt and copy attached for your reference..
Here are details
Booking reference no (PNR): CMWLVA
Passenger Name Frequent Flyer # eTicket Number
Saheb/Shaik Mahaboob Miah Mr[protected]
9W 458 Hyderabad (HYD) Mumbai (BOM) 0 Economy - V V2E6MSA Confirmed 30APR 30K
23 Dec 2011 23 Dec 2011
09:55 hrs 11:10 hrs
9W 564 Mumbai (BOM) Dammam (DMM) 0 Economy - V V2E6MSA Confirmed 30APR 30K
23 Dec 2011 23 Dec 2011
14:15 hrs 16:00 hrs
Baggage seems to be left at Hyderabad or Mumbai Customs ..(Missing Baggage Receipt Reference
At the time of check-in baggage No : TN01-9w666815
Please be informed that, my luggage which is left at Hyderabad or Mumbai just contains important things in my brief case .
I kindly request you to clear the customs and send my left over luggage to DAMMAM Airport so that i can pick from DAMMAM .
Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my contact number [protected].
Thanking you, in anticipation .
Your's Faithfully
Shaik Miah Saheb.
I would like to bring the following information for your kind information.
I travelled yesterday from Hyderabad-Mumbai- Mumbai –Dammam as per attached boarding details .
Boarding Ticket Details/Baggage Receipt and copy attached for your reference..
Here are details
Booking reference no (PNR): CMWLVA
Passenger Name Frequent Flyer # eTicket Number
Saheb/Shaik Mahaboob Miah Mr[protected]
9W 458 Hyderabad (HYD) Mumbai (BOM) 0 Economy - V V2E6MSA Confirmed 30APR 30K
23 Dec 2011 23 Dec 2011
09:55 hrs 11:10 hrs
9W 564 Mumbai (BOM) Dammam (DMM) 0 Economy - V V2E6MSA Confirmed 30APR 30K
23 Dec 2011 23 Dec 2011
14:15 hrs 16:00 hrs
Baggage seems to be left at Hyderabad or Mumbai Customs ..(Missing Baggage Receipt Reference
At the time of check-in baggage No : TN01-9w666815
Please be informed that, my luggage which is left at Hyderabad or Mumbai just contains important things in my brief case .
I kindly request you to clear the customs and send my left over luggage to DAMMAM Airport so that i can pick from DAMMAM .
Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my contact number [protected].
Thanking you, in anticipation .
Your's Faithfully
Shaik Miah Saheb.
Sir/Mam,
I Mr.Nitin Shivaji Dange flew to USA on 28 July 2014 at 2 am FLIGHT-9W 228 Jet airways and found my luggage missing when I arrived in Baton Rouge, USA from FLIGHT-AA 763 and AA 5020.
Missing Bag- PNR No.GEJIVO
Tag.No. 0589 9W 208235
Complaint reference no.BTRUS 10865
Sir, I am in a urgent need of the regarding documents and luggage.Please, see into it and revert it as early as possible.
Thanking you.
I Mr.Nitin Shivaji Dange flew to USA on 28 July 2014 at 2 am FLIGHT-9W 228 Jet airways and found my luggage missing when I arrived in Baton Rouge, USA from FLIGHT-AA 763 and AA 5020.
Missing Bag- PNR No.GEJIVO
Tag.No. 0589 9W 208235
Complaint reference no.BTRUS 10865
Sir, I am in a urgent need of the regarding documents and luggage.Please, see into it and revert it as early as possible.
Thanking you.
Sir/Mam,
I Mr.Nitin Shivaji Dange flew to USA on 28 July 2014 at 2 am FLIGHT-9W 228 Jet airways and found my luggage missing when I arrived in Baton Rouge, USA from FLIGHT-AA 763 and AA 5020.
Missing Bag- PNR No.GEJIVO
Tag.No. 0589 9W 208235
Complaint reference no.BTRUS 10865
Sir, I am in a urgent need of the regarding documents and luggage.Please, see into it and revert it as early as possible.
Thanking you.
I Mr.Nitin Shivaji Dange flew to USA on 28 July 2014 at 2 am FLIGHT-9W 228 Jet airways and found my luggage missing when I arrived in Baton Rouge, USA from FLIGHT-AA 763 and AA 5020.
Missing Bag- PNR No.GEJIVO
Tag.No. 0589 9W 208235
Complaint reference no.BTRUS 10865
Sir, I am in a urgent need of the regarding documents and luggage.Please, see into it and revert it as early as possible.
Thanking you.
Dear Sir,
I would like to bring the following information for your kind information.
I travelled from Kolkata-Mumbai- Mumbai –Paris- Paris- Point Noire as per attached boarding details .
Boarding Ticket Details/Baggage Receipt and copy attached for your reference..
Here are details
Booking reference no (PNR): Z2C7A8
Passenger Name:- CHOUHAN/SANJAY KUMAR MR.
eTicket no:- #4913406
9W 618 KOLKATA TO MUMBAI, 20 AUGUST, 06:35 TO 20 AUGUST, 09:15 (ECONOMY)
9W 124 MUMBAI TO PARIS, 20 AUGUST, 12:00 TO 20 AUGUST, 17:50 (ECONOMY)
LC 032 PARIS TO POINT NOIRE, 20 AUGUST, 23:00, TO 21 AUGUST, 05:50 (ECONOMY)
Baggage seems to be left at Mumbai or Paris Customs ..(Missing Baggage Receipt Reference
At the time of check-in baggage No : 3589 9W219637
Please be informed that, my luggage which is left at Mumbai or Paris just contains important things in my trolly bag.
I kindly request you to clear the customs and send my left over luggage to Point Noire Airport so that i can pick from Point Noire.
Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my agent Petro Services Congo contact no. [protected] / [protected].
Thanking you, in anticipation .
Best Regards
Chouhan Sanjay Kumar
I would like to bring the following information for your kind information.
I travelled from Kolkata-Mumbai- Mumbai –Paris- Paris- Point Noire as per attached boarding details .
Boarding Ticket Details/Baggage Receipt and copy attached for your reference..
Here are details
Booking reference no (PNR): Z2C7A8
Passenger Name:- CHOUHAN/SANJAY KUMAR MR.
eTicket no:- #4913406
9W 618 KOLKATA TO MUMBAI, 20 AUGUST, 06:35 TO 20 AUGUST, 09:15 (ECONOMY)
9W 124 MUMBAI TO PARIS, 20 AUGUST, 12:00 TO 20 AUGUST, 17:50 (ECONOMY)
LC 032 PARIS TO POINT NOIRE, 20 AUGUST, 23:00, TO 21 AUGUST, 05:50 (ECONOMY)
Baggage seems to be left at Mumbai or Paris Customs ..(Missing Baggage Receipt Reference
At the time of check-in baggage No : 3589 9W219637
Please be informed that, my luggage which is left at Mumbai or Paris just contains important things in my trolly bag.
I kindly request you to clear the customs and send my left over luggage to Point Noire Airport so that i can pick from Point Noire.
Kindly send the luggage for which kind of action i will be very thankful to you.
Should you require any further details, please let me know at my agent Petro Services Congo contact no. [protected] / [protected].
Thanking you, in anticipation .
Best Regards
Chouhan Sanjay Kumar
sir my name is rajesh shah.i travelled from jet airways flight 9w643 from delhi to hyderabad on 15.10.14 after i reached jet counter inside airport i kept my my bag on convenor belt and told the male sitting to issue boarding pass for any aisle seat, on the counter there were newspapers from which i took one and started reading it.the person issued me boarding pass here i made a mistake that i did not check baggage slip and the person didnt attatch the baggage slip .so my baggage was not loaded to hyderabad flight. after that i called at 8 times at jet baggage for last 2 days and the answer was that my baggage was not trace yet. my bag color is brown with D.K. written with black marker in big letters and also has a white strap on its handle.. please find my baggage at the earliest and call me on [protected].. i complained to jet airways baggage officials near belt no.3 in the airport for which the lady wrote down the complain on page no-68 of the register .. ;my seat on that flight was 25D, SEQ/240..BOOKING REFERENCE- SZFQQF.MY MAIL ID IS [protected]@gmail.com. plese help thank you rajesh shah
my name is rajesh shah, i lost my bag on15.10.14 on jet airways delhi-hyderabad 9w643 flight. despite calling jet baggage counter on 66605503, there is no response .this is my third reminder locate my bag and call on [protected]. rajesh shah
I travelled from New York to Hyd on Jet Airways on March 9th and the airline lost my baggae. I called repeatedly and emailed many times but to no avail. My missing baggage number is HYD 9W16872.
It has been more than two months and they have neither found my bag nor compensated me. This is very shameful. I had an important and expensive car part in the box and had paid an additional $200 for additonal baggage.
It has been more than two months and they have neither found my bag nor compensated me. This is very shameful. I had an important and expensive car part in the box and had paid an additional $200 for additonal baggage.
My complain no. SIN 9W13881. Baggage was given for through from Vadodara to Singapore on 19.05.17. Flight from Vadodara to Mumbai delayed. Passenger h ad boarded flight to Singapore on last moment. Baggage was not handed over at Singapore. Above mentioned complain was registered at Singapore. Then I m following up with customerscare no. 39893333 daily since 20.05.17 morning. Today 27.05.17, no information received not the baggage. To surprise, today phoned four times and receiving recorded message that all executives are busy. Can jet airways reimburse me for the inconvenience and stress.
The trailing mails below are self explanatory.
Please go through.
SEHMI LAKHBIR SINGH.
REMINDER 3.
Dear Narayan
Please let me know whether I should expect your reply or not.
Rgds/ LAKHBIR SINGH SEHMI
From: Sehmi L.S.
To: Baggage Claims
Sent: Wednesday, August 30, 2017 7:10 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
REMINDER 2
See in attachment what happens in this Country and in India with your service.
My Deputy traveled from Nairobi to Lubumbashi in Inter-regional flight. His bag was left out in Nairobi. Flight reached Lubumbashi without bag. He was immediately given a voucher o[censored]SD 100 as per attachment to collect the same from their Sales offices but what you did to me? Its now 2 months and 22 days but you are still buying time and giving me fake promises.
I have made sure that I never buy Jet Air ticket in the future ever since this incidence happened with me and I have to travel India again on 2nd Oct 17 and I have purchased Indigo ticket between Bombay-Chandigarh Sector. This is all because of your hopeless approach to redress the grievance.
Can I hear from you soon ? Can you give the finality? I am waiting for your response so that I decide whether I should take legal route at the earliest.
Hoping to hear from you.
Regards.
LAKHBIR SINGH SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Tuesday, August 29, 2017 2:36 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
POLITE REMINDER.
Today is 29th and I was expecting your feedback on 22nd as your mail dated 18th Aug 17.
Rgds/ SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Thursday, August 24, 2017 5:19 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Boss Narayan
We are on 24th Aug now.
Rgds.
SEHMI.
From: Baggage Claims
To: Sehmi L. S.
Sent: Friday, August 18, 2017 5:58 AM
Subject: RE: AHL IXC9W11662-Final Settlement
Dear Mr. Sehmi,
This is to acknowledge receipt of your email dated August 11, 2017. At the outset, we would like to apologies for the delay replying your email.
Please be informed, your claim is under review and the bills have been forwarded to our Audit Department for verification.
Request you to allow us some time and we shall revert to you latest by Tuesday, August 22, 2017.
Thank you for communicating with Jet Airways.
Thanks and regards,
Narayan Pawaskar
Claims Department
Jet Airways (India) Limited
From: Sehmi L.S. [mailto:[protected]@yahoo.com]
Sent: 17 August 2017 15:02
To: Baggage Claims
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Can't you even confirm the receipt of my mail?
Looking forward to your confirmation.
Rgds/ L.S. SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Tuesday, August 15, 2017 6:58 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Please confirm whether you received my trailing mail that was sent on 11th August 2017 with all relevant attachments.
Rgds/ L.S. SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Friday, August 11, 2017 6:50 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Please find attached herewith the claim form duly filled-in alongwith scanned copies of relevant receipts.
Kindly get the following clarification below:
1. RWF stands for Rwandese Francs. The exchange rate at the time of purchase was 1 USD = 640 Rwf.
2. CDF stands for Congolese Francs. The exchange rate at the time of purchase was 1 USD = 1300 CDF. In Democratic Republic of Congo both local currency CDF and USD is used for transactions.
3. INR stands for Indian Rupees and
4. USD stands for United States of America Dollars and the exchange rate currently is 1 USD = 64.20 INR.
5. If we apply the conversion of all currencies; we come to the following sum:
RWF: 232, 355.00 equivalent to USD 363.00 equivalent to INR 23305.00
CDF : 77, 400.00 equivalent to USD 60.00 equivalent to INR 3852.00
USD: 241.32 equivalent to 15493.00
INR: 12, 010.00
TOTAL INR : 54, 660.00
Please note that above is actual loss amount. I am not claiming the parking fee that I paid 3 times to visit Chandigarh Airport apart from indirect losses on account of Mental duress, frustration and substantial wastage of my holidays as I had to visit several times to your Chandigarh office and at one time with the concerned police officials and your Manager had assured that within 21 days I would get an email from their office resolving my issue which never happened. Only after 2 months; you people responded me with an offer of insignificant amount which is not at all acceptable to me.
I had to make all new shirts and trousers and that also resulted in loss of money and postponement of my scheduled programmes in India as tailor takes his own time to stitch them. If I calculate that damages, it may run into lacs of rupees and I keep that right reserved to claim from the court of law ; if you are not interested in resolving the issue amicably.
Please also note that as per normal practice; no one keeps the receipts of shoes, clothes, turban etc.for a long period of time and as such I too misplaced them but that should not be considered as illegitimate claim howsoever small the amount is.
Hope you find all documents in order and settle my claim as fast as possible before I take any legal route.
I thank you in advance for understanding my position and settling the claim on top priority without taking much longer time.
Regards.
LAKHBIR SINGH SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Thursday, August 10, 2017 5:19 PM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
The biggest mistake that you made was that while checking the CCTV footage; you did not involve me. You can never identify the bag of someone else unless the owner himself identifies. Had I been involved; I would have certainly identified my bag.
Anyways; I am going to send you claim form with items description very shortly but please remember that one does not retain receipts of all items like shirts, trousers and turben etc which was purchased earlier and one should understand this fact that if someone is travelling for a month or so; he is not expected to travel without clothes.
Expect the receipt of my claim form duly filled in today.
Regards.
LAKHBIR SINGH SEHMI.
From: Baggage Claims
To: Sehmi L. S.
Sent: Thursday, August 10, 2017 1:15 PM
Subject: RE: AHL IXC9W11662-Final Settlement
Dear Mr. Sehmi,
This is in further reference to your email dated August 08, 2017.
We truly regret that your baggage could not be located when you travelled on flight 9W498 from Mumbai to Chandigarh on dated June 08, 2017 and perforce we had to declare it lost.
Please do not think even for a moment that we are insensitive to the inconvenience caused to you on the said day. We do realize the impact such a situation has on the convenience of our guest and we do not undermine all that you had to go through on the said day.
All our attempts including involving the airports of Mumbai and Chandigarh were not fruitful. We have also checked the CCTV footage at Chandigarh Airport with the help of local authorities. As there were number of black bags, your bag could not be identified and nothing noticeable was found. We regret to mention here that despite our best efforts to trace your bag, we have so far not succeeded in locating it and hence is being treated as having been lost.
On behalf of Jet Airways, we express our deep regret for all the inconvenience and disappointment you experienced due to your missing baggage.
Please be advised, the compensation amount offered was on basis of weight of the lost checked-in baggage which in your case is INR 4550/-.
If you are in acceptance of the above compensation, we request you to kindly sign the attached Release and Indemnity form and forward the scanned copy to us.
In case you are not satisfied with the above mentioned compensation, we would request you to share the scan copy of the bills/receipt for the items that were in the missing bag for us to review. In keeping with the laid down guidelines of our Internal Audit department, only computerised bills and the Manual bill with VAT/TIN no. will be considered while verification of the claim amount.
Along with the bills, kindly update the attached claim form and forward the scanned copy to us.
We shall review the bills and advise you on the same.
Thanks and regards,
Narayan Pawaskar
Claims Department
Jet Airways (India) Limited
From: Sehmi L.S. [mailto:[protected]@yahoo.com]
Sent: 08 August 2017 18:06
To: Baggage Claims
Cc: Sehmi L.S.
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Chinmaya Karandikar
It is yet another example of your pathetic approach in respect of resolving issues of severely affected passengers.
You are settling it at Rs. 4550 which is not even anywhere near the bag value. The bag itself was o[censored]SD 140.
You have given me enough mental duress and I strongly condemn the same.
You don't even know that being a Non Resident Indian I can not maintain any local Indian account other than NRE or NRO and NRE a/c can not entertain local currency other than foreign convertible currency. You don't even know that NRO account is good enough to accept your payment then there is nothing wrong on my part to conclude about your little knowledge and what should have I expected from you to redress my grievance suitably.
I have been given tough time by you and you should be ashamed of having offered me only Rs. 4550 that too after a period of exactly 2 months from the date of non-delivery of my bag. You never involved me in even identifying my bag through your CCTV recordings despite my repeated requests and it appeared to me as if you are protecting someone for stealing my bag.
I am sending herewith the scanned copy of my bank account being maintained in Yes Bank, Mohali which is good enough to accept this amount in Indian Rupees.
I am taking this amount under strong protest without prejudice.
Sincerely,
LAKHBIR SINGH SEHMI
From: Baggage Claims
To: "[protected]@YAHOO.COM"
Sent: Tuesday, August 8, 2017 2:17 PM
Subject: AHL IXC9W11662-Final Settlement
Dear Mr. sehmi,
This is an acknowledgement receipt of your missing baggage complaint registered under file reference number IXC9W11662, during your travel from Mumbai to Chandigarh on 9W498/08June 2017.
Please accept our sincere apologies for the inconvenience caused.
May we assure you that we have done a thorough review and investigation of your complaint and regret to confirm that inspite of our rigorous tracing, your bag has not been found to date.
Therefore, in accordance with applicable convention rules, without prejudice, we are able to offer you INR 4550/- as full and final settlement of your claim.
We request you to provide the scanned copy of the blank cheque (which has name of the account holder/ account number and IFSC code visible) in whose bank account you would like the payment to be remitted. This has to be an Indian Bank account not NRI/NRE.
We once again regret the inconvenience caused and notwithstanding the above, look forward to your continued patronage of Jet Airways.
Thanks and regards,
Chinmaya Karandikar
Claims Department
Jet Airways (India) Limited
Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
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Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
Please go through.
SEHMI LAKHBIR SINGH.
REMINDER 3.
Dear Narayan
Please let me know whether I should expect your reply or not.
Rgds/ LAKHBIR SINGH SEHMI
From: Sehmi L.S.
To: Baggage Claims
Sent: Wednesday, August 30, 2017 7:10 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
REMINDER 2
See in attachment what happens in this Country and in India with your service.
My Deputy traveled from Nairobi to Lubumbashi in Inter-regional flight. His bag was left out in Nairobi. Flight reached Lubumbashi without bag. He was immediately given a voucher o[censored]SD 100 as per attachment to collect the same from their Sales offices but what you did to me? Its now 2 months and 22 days but you are still buying time and giving me fake promises.
I have made sure that I never buy Jet Air ticket in the future ever since this incidence happened with me and I have to travel India again on 2nd Oct 17 and I have purchased Indigo ticket between Bombay-Chandigarh Sector. This is all because of your hopeless approach to redress the grievance.
Can I hear from you soon ? Can you give the finality? I am waiting for your response so that I decide whether I should take legal route at the earliest.
Hoping to hear from you.
Regards.
LAKHBIR SINGH SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Tuesday, August 29, 2017 2:36 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
POLITE REMINDER.
Today is 29th and I was expecting your feedback on 22nd as your mail dated 18th Aug 17.
Rgds/ SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Thursday, August 24, 2017 5:19 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Boss Narayan
We are on 24th Aug now.
Rgds.
SEHMI.
From: Baggage Claims
To: Sehmi L. S.
Sent: Friday, August 18, 2017 5:58 AM
Subject: RE: AHL IXC9W11662-Final Settlement
Dear Mr. Sehmi,
This is to acknowledge receipt of your email dated August 11, 2017. At the outset, we would like to apologies for the delay replying your email.
Please be informed, your claim is under review and the bills have been forwarded to our Audit Department for verification.
Request you to allow us some time and we shall revert to you latest by Tuesday, August 22, 2017.
Thank you for communicating with Jet Airways.
Thanks and regards,
Narayan Pawaskar
Claims Department
Jet Airways (India) Limited
From: Sehmi L.S. [mailto:[protected]@yahoo.com]
Sent: 17 August 2017 15:02
To: Baggage Claims
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Can't you even confirm the receipt of my mail?
Looking forward to your confirmation.
Rgds/ L.S. SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Tuesday, August 15, 2017 6:58 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Please confirm whether you received my trailing mail that was sent on 11th August 2017 with all relevant attachments.
Rgds/ L.S. SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Friday, August 11, 2017 6:50 AM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
Please find attached herewith the claim form duly filled-in alongwith scanned copies of relevant receipts.
Kindly get the following clarification below:
1. RWF stands for Rwandese Francs. The exchange rate at the time of purchase was 1 USD = 640 Rwf.
2. CDF stands for Congolese Francs. The exchange rate at the time of purchase was 1 USD = 1300 CDF. In Democratic Republic of Congo both local currency CDF and USD is used for transactions.
3. INR stands for Indian Rupees and
4. USD stands for United States of America Dollars and the exchange rate currently is 1 USD = 64.20 INR.
5. If we apply the conversion of all currencies; we come to the following sum:
RWF: 232, 355.00 equivalent to USD 363.00 equivalent to INR 23305.00
CDF : 77, 400.00 equivalent to USD 60.00 equivalent to INR 3852.00
USD: 241.32 equivalent to 15493.00
INR: 12, 010.00
TOTAL INR : 54, 660.00
Please note that above is actual loss amount. I am not claiming the parking fee that I paid 3 times to visit Chandigarh Airport apart from indirect losses on account of Mental duress, frustration and substantial wastage of my holidays as I had to visit several times to your Chandigarh office and at one time with the concerned police officials and your Manager had assured that within 21 days I would get an email from their office resolving my issue which never happened. Only after 2 months; you people responded me with an offer of insignificant amount which is not at all acceptable to me.
I had to make all new shirts and trousers and that also resulted in loss of money and postponement of my scheduled programmes in India as tailor takes his own time to stitch them. If I calculate that damages, it may run into lacs of rupees and I keep that right reserved to claim from the court of law ; if you are not interested in resolving the issue amicably.
Please also note that as per normal practice; no one keeps the receipts of shoes, clothes, turban etc.for a long period of time and as such I too misplaced them but that should not be considered as illegitimate claim howsoever small the amount is.
Hope you find all documents in order and settle my claim as fast as possible before I take any legal route.
I thank you in advance for understanding my position and settling the claim on top priority without taking much longer time.
Regards.
LAKHBIR SINGH SEHMI.
From: Sehmi L.S.
To: Baggage Claims
Sent: Thursday, August 10, 2017 5:19 PM
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Narayan
The biggest mistake that you made was that while checking the CCTV footage; you did not involve me. You can never identify the bag of someone else unless the owner himself identifies. Had I been involved; I would have certainly identified my bag.
Anyways; I am going to send you claim form with items description very shortly but please remember that one does not retain receipts of all items like shirts, trousers and turben etc which was purchased earlier and one should understand this fact that if someone is travelling for a month or so; he is not expected to travel without clothes.
Expect the receipt of my claim form duly filled in today.
Regards.
LAKHBIR SINGH SEHMI.
From: Baggage Claims
To: Sehmi L. S.
Sent: Thursday, August 10, 2017 1:15 PM
Subject: RE: AHL IXC9W11662-Final Settlement
Dear Mr. Sehmi,
This is in further reference to your email dated August 08, 2017.
We truly regret that your baggage could not be located when you travelled on flight 9W498 from Mumbai to Chandigarh on dated June 08, 2017 and perforce we had to declare it lost.
Please do not think even for a moment that we are insensitive to the inconvenience caused to you on the said day. We do realize the impact such a situation has on the convenience of our guest and we do not undermine all that you had to go through on the said day.
All our attempts including involving the airports of Mumbai and Chandigarh were not fruitful. We have also checked the CCTV footage at Chandigarh Airport with the help of local authorities. As there were number of black bags, your bag could not be identified and nothing noticeable was found. We regret to mention here that despite our best efforts to trace your bag, we have so far not succeeded in locating it and hence is being treated as having been lost.
On behalf of Jet Airways, we express our deep regret for all the inconvenience and disappointment you experienced due to your missing baggage.
Please be advised, the compensation amount offered was on basis of weight of the lost checked-in baggage which in your case is INR 4550/-.
If you are in acceptance of the above compensation, we request you to kindly sign the attached Release and Indemnity form and forward the scanned copy to us.
In case you are not satisfied with the above mentioned compensation, we would request you to share the scan copy of the bills/receipt for the items that were in the missing bag for us to review. In keeping with the laid down guidelines of our Internal Audit department, only computerised bills and the Manual bill with VAT/TIN no. will be considered while verification of the claim amount.
Along with the bills, kindly update the attached claim form and forward the scanned copy to us.
We shall review the bills and advise you on the same.
Thanks and regards,
Narayan Pawaskar
Claims Department
Jet Airways (India) Limited
From: Sehmi L.S. [mailto:[protected]@yahoo.com]
Sent: 08 August 2017 18:06
To: Baggage Claims
Cc: Sehmi L.S.
Subject: Re: AHL IXC9W11662-Final Settlement
Dear Chinmaya Karandikar
It is yet another example of your pathetic approach in respect of resolving issues of severely affected passengers.
You are settling it at Rs. 4550 which is not even anywhere near the bag value. The bag itself was o[censored]SD 140.
You have given me enough mental duress and I strongly condemn the same.
You don't even know that being a Non Resident Indian I can not maintain any local Indian account other than NRE or NRO and NRE a/c can not entertain local currency other than foreign convertible currency. You don't even know that NRO account is good enough to accept your payment then there is nothing wrong on my part to conclude about your little knowledge and what should have I expected from you to redress my grievance suitably.
I have been given tough time by you and you should be ashamed of having offered me only Rs. 4550 that too after a period of exactly 2 months from the date of non-delivery of my bag. You never involved me in even identifying my bag through your CCTV recordings despite my repeated requests and it appeared to me as if you are protecting someone for stealing my bag.
I am sending herewith the scanned copy of my bank account being maintained in Yes Bank, Mohali which is good enough to accept this amount in Indian Rupees.
I am taking this amount under strong protest without prejudice.
Sincerely,
LAKHBIR SINGH SEHMI
From: Baggage Claims
To: "[protected]@YAHOO.COM"
Sent: Tuesday, August 8, 2017 2:17 PM
Subject: AHL IXC9W11662-Final Settlement
Dear Mr. sehmi,
This is an acknowledgement receipt of your missing baggage complaint registered under file reference number IXC9W11662, during your travel from Mumbai to Chandigarh on 9W498/08June 2017.
Please accept our sincere apologies for the inconvenience caused.
May we assure you that we have done a thorough review and investigation of your complaint and regret to confirm that inspite of our rigorous tracing, your bag has not been found to date.
Therefore, in accordance with applicable convention rules, without prejudice, we are able to offer you INR 4550/- as full and final settlement of your claim.
We request you to provide the scanned copy of the blank cheque (which has name of the account holder/ account number and IFSC code visible) in whose bank account you would like the payment to be remitted. This has to be an Indian Bank account not NRI/NRE.
We once again regret the inconvenience caused and notwithstanding the above, look forward to your continued patronage of Jet Airways.
Thanks and regards,
Chinmaya Karandikar
Claims Department
Jet Airways (India) Limited
Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
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Flights to Amsterdam and Paris from Bengaluru and Chennai
CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
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I travelled from Toronto to Delhi via Brussels flying Jet Airways. Landed in Delhi on the 4th of May. My baggage was missing and was only delivered 9 days after. I was asked by the concerned department (Ruchika...Lokesh??) to submit my eTicket (return to Toronto) for claim purposes. I had already done this on the 4th of May but still sent an email to baggageservices as adviced by a personel from the department. I have been told that the compensation has been approved from Mubai HQ, but I am still waiting to hear back. I am travelling to Toronto on the Saturday, 7th May, 2:45 am by Jet Airways (yet again) and am quite dissapointed by the level of service provided. Let me be clear that all the personnel i ahve spoken to thus far have been quite co-operative ; However, I am having to follow up continuosly on this and am not recieving any feedback unless i place the calls.
3 numbers were provided to me in this regard and even after trying for 3 days continuously they dont go through. the numbers are:
[protected]
[protected]
[protected]
Please note that the lock on the baggage was also broken at the time of delivery and I had initimated the jet airways personel. I did not notice any missing items but again I would never know.
I hope some action will be taken upon this complaint.
Nina Sikri
ph: [protected]
[protected]