Jet Airways — Flight Baggage issues

Address:

Andhra Pradesh

I write this to voice the issues I faced on my journey to the US. Following are the details

Name: T. Rajagopal
Date: 1st May, 2012
Flight: Jet Airways-E tkt.no.
Route: Hyderabad-Delhi-Hong Kong- San Francisco

I had booked a return ticket with Jet Airways on the above mentioned route through Yatra.com. The e-ticket clearly mentioned that I was eligible to check-in 2 baggages per passenger. To my shock, my luggage was booked only upto Hong Kong where I had to take all my luggage and check-in again with United Airways with whom the Jet Airways has a code-share agreement. I was told here by United Airways that I am allowed to check in just 1 bag. In addition to the physical ordeal we had to undergo in transporting my baggage and running from place to place over the entire airport,It was disappointing and shocking that I was required to pay to check-in the other bag costing 70 USD.
I was continuously corresponding with Yatra.com people who promised to help me by rectifying the problem on my return journey. Today i received a mail from yatra.com that i may have to pay for the second baggage on my return journey also and claim refund. I feel cheated and hoodwinked by Jet Airways who could not keep up their promise. I could have taken a direct flight to SFO with the additional charges i was made to pay and would have been more comfortable..because the flight charges were less if I had chosen Jet Airways...but finally feel fooled by making me pay extra for the second baggage..As initial carrier it was the responsibility of Jet Airways to ensure that their code sharing partners honor the commitment given by them(Je Airways)..can you please revert with a solution to the problem and enabling me to carry my 2 baggages from SFO to HYD..

-Rajagopal