Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Satisfactory rating: 19%
Submit a Complaint
720
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
[International Flights]
1
1
[Domestic Flights]
0
1
[Domestic Hotels]
0
1
[US to India Flights]
0
1
[Domestic Holidays]
0
2
[International Hotels]
0
5
[International Holidays]
0
5
[Customer Support]
4
6

Additional info
Submit a Complaint
Satisfactory Rating
19%
Complaints
720
Responses
513
Resolved
13
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Yatra Online / YatraTrip.in related photos (96)

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Yatra Online / YatraTrip.in Customer Care related pictures (96)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra.com — International flight booking

 saak on May 1, 2016
I booked a ticket from delhi --> rome, paris --> mumbai. When i checked the ticket on yatra website, it showed the ticket was refundable and baggage allowance is 23kg x 2. But on booking, the booking email says that it's a non refundable ticket and 0 kg baggage allowance.

After all this, the website doesn't even allow me to write a complaint due to some technical error at their end. And there is no phone number given for help for international flights....
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Amount deducted and room booked but at 9:00 pm called me informed the room is not available

 Prits99 on Apr 28, 2016
I had booked a double bed room on 28/4/2016 at bala regency, bellary and was abt to check in by 10:00 pm as my bus reaches by 10. I got a call by 9.30 by mr. A man from yatra asking me to cancel the booking and take refund. By this time it's almost night and how the hell m i supposed to cancel the booking. Where m i supposed to stay at night if you guys give me a booking and cancel at last moment. It's marriage season and almost all lodges r booked. I had such a terrible time. I waited for almost 1hr at bus stand and at last had to land up in some lame bus stand side dormitory. It such a hell of...
Complaint comments  Read comments [2]Complaint category Other

Yatra Online / Yatratrip.in — Amt for hotel booking deducted but no confirmation from yatra

 Ameya Phulavare on Apr 28, 2016
U had booked visawa hotel in tarkarl on 28th april 2016 for a period of 4 days from 14th may to 18th may. I was charged rs. 9484 for the booking. Nut no confirmation was provided from yara.com. The message displayed after paying was a server error on the page. The reference number that i recovered from hdfc bank is 161197096610 . And narration is 280416131272422-yatra com. I tried calling customer care but the put me on hold for over 20 mins after transferring the call to accounts dept. I have mailed them bu no positive response has been shown by yatra.com. Please look into the matter. Atleast confirm...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Regarding the poor customer care service [Resolved]

 mathew alex on Apr 28, 2016
Dear Sir,

I just got a call from yatra customer care service at 3:15pm on 28th April
regarding a complaint i had submitted and when i asked the customer care person (a girl) a question instead of answering the question the hung up on me and didn't even bother talking dealing with the issues in the right manner i am very disappointing with ur service and this is the second time the customer care service is acting poorly and i am very much disappointed.

I want some serious measures to be taken regarding this case and also the previous complaint that i made which...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Wrong debit from account [Resolved]

 mathew alex on Apr 27, 2016
Dear sir,

I had tried booking the ticket for srs travels 2+2, scania multi axel semi sleeper a/c and for the payment i had typed my password and pressed okay and it showed processing and then said payment failure but then the amount of rs.3896 got debited from my account and it was never credited and i never got a ticket for that amount.

If you had checked my bank account statement you can see that the account was debited 5 times! 5 times by yatra and i was only given 4 tickets (I had booked tickets 4 times that day).

This is the proof i have, please...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra.com — Fraud - ecash redemption

 samratthukral on Apr 22, 2016
When you are about to pay for your ticket through your credit card, on top of it you can also redeem the ecash (40000+ in my account).
Ticket price 24982
ecash redeemed 21786
Balance shown: 3196
but when you go on you banks verification screen it shows the full amount of 24982 which will be deducted from the credit card.
Basically no e cash can be used. Its just an eyewash.
If you dont check and process it, your will end up being duped and looted in broad day light in your own house, on your own computer through a site.
SCREEN SHOTS ATTACHED....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Website error

 amitbhartia on Apr 20, 2016
Done a booking on yatra due to yatra web site error booking got done of 10.5.2016 instead of 10.6.2016 reference no 1904162028104668 kindly cancel the ticket & refund my amount in my credit card ac with out delay or will report in consumer court & news paper about yatra...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Got ripped off rs. 10,000 by a yatra executive over the phone

 saurav.agrl on Apr 19, 2016
This is to bring to your kind notice that mr. Devendra kumar (Yatra's customer executive) was very desperate for me to transfer rs. 10, 000 in yatra's account and he kept insisting that he won't be able to give me a final quote for my europe trip until and unless i deposit rs. 10, 000 in your account.

I requested him again and again that i can do it only after getting a final quote but he was adamant that he cannot give me a final quote until i deposit rs. 10, 000 in your account.

After much apprehension, i finally deposited the money and requested him...
Complaint comments  Read comments [2]Complaint category Travel Agents

Yatra.com — Booking reference no. 160416127761748 for yatra.com

 Avro81 on Apr 18, 2016
Dear sir/mam,

I had to leave for kolkata on 16th of april, 2016 on a urgent basis and i opened the yatra portal through mobile. Booked the ticket of

Delhi (Del) kolkata (Ccu)
Sat, apr 16 2016 | jet airways (9w - 7142)
Depart: 20:25 arrive:22:35
Duration: 02h: 10m | 0 stop

For two persons. Transacted through
Sbi savings a/c
16-apr-2016 (16-apr-2016) to transfer
Inb yatra online private limi zi4yqffotgg96zruqwzs11160ig0bvepfg0 20, 130.00.

Received a message on my registered mobile id : transaction...
Complaint comments  Read comments [4]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Tickets not issued after successful payment

 Zubairuddin on Apr 12, 2016
Sir I have booked a ticket for hyd to Jaipur n paid online payment through net banking with reference payment no 161037912917. And my account was debited of rs 10094 and didn't get booked the tickets also pls help...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Incorrect bill, service not provided when I paid for it

 contactanant on Apr 8, 2016
I booked a ticket from Delhi cochin return flight from Yatra.com on 10th march.
I selected 6 meals for my return journey on 7th April 2016 in extras and paid 100580 Rs. Yatra.com sent me confirmation email on 10th March and it showed extra 6 meals. To my surprise when I took my return flight there was only 5 meals. I called up customer support of yatra.com and they kept saying that I only paid for 5 meals, they even sent me a new bill on 7th April which shows total bill amount of 100400 Rs. What they charged me on 10th March was 100580 Rs.
How can they even disregard bank transaction...
Complaint comments  Read comments [2]Complaint category Airlines

Yatra Online / Yatratrip.in — Utter disappointment on flight reschedule with Yatra.com

 mithun520 on Apr 8, 2016
I never thought I will be writing a complaint about Yatra.com. I booked my flight tickets with them in the past and I was having no problem.

This is regarding the booking reservation number with Yatra reference number YT15899598, for Mumbai to Windhoek on 1st June 2016. The whole trip details, when booked is as follows
ET 611 O 01JUN BOMADD HS1 515 750
ET 809 O 01JUN ADDJNB HS1 840 1305
SW 728 G 01JUN JNBWDH UN1 1820 1925
SW 723 G 25JUN WDHJNB HS1 710 955
ET 808 O 25JUN JNBADD HS1 1415 2030
ET 610 O 25JUN ADDBOM HS1 2100 420

The...
Complaint comments  Read comments [4]Complaint category Travel Agents

Yatra.com — Pre booked and payment made (before one week) hotel room was bounced back just few hours before stay

 Peshwakarthik on Apr 4, 2016
I have pre booked a hotel through yatra.com for my stay in Kodaikanal and have paid the full amount well in advance(one week before). To my surprise the customer care called me the day before my stay date . Since I was travelling I couldn't attend their call, but they left me with a message to call back without communicating the information. I tried to call the number which they mentioned but got no response. To find out why I called the customer support number and asked the reason, to my surprise they said my room booking was declined by the hotel and they also said me to they cant find another...
Complaint comments  Read comments [5]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Unethical behavior and very unprofessional yatra team

 FarooqSyed on Apr 2, 2016
Yatra team,

I am writing this to you with lot of concern with regards to your customer support and packages department my booking id is YH2588094

I have been in touch with one of your representative called Daljeet Singh, he has been extremely unprofessional and rude.

Below are his short comings which occurred during our booking process:

1. First he gave me incorrect dollar conversion, when I pointed out he then apologized and changed it.
2. He assumed that I am traveling from Chennai and gave me an itenary which had flights from...
Complaint comments  Read comments [2]Complaint category Travel Agents

Yatra — Unethical behaviour and forefetting money

 Kapil Sanawar on Mar 31, 2016
Dear Sir,
1. I am presently employed in UN Mission outside India. I have taken Tour package from Yatra for UK and Europe for my family i.e wife and two children. As I m staying abroad the deal has been made that they I will be applying Visa from my place of work and for my wife and children they will be responsible. However documents required for Visa like Hotel Booking, air tickets, Insurance etc will be provided by them only.

2. Accordingly I have applied for Visa for UK and Europe in respective Embassies. However UK Embassy has refused the vis stating following:-
...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Hotel booking gone miserably wrong

 Ish Singh on Mar 30, 2016
Dear yatra,

I hereby write to bring to your notice that I, ishparkash singh booked a homestay at Tarkarli from 25/03/2016 to 27/03/2016 and the experience i had was much more than just miserable as the photos posted by yatra on the site were no way near the actual place that was alloted to me at tarkarli . First of all the address given was improper and it took me almost an hour and a half to get to the place and that too after i managed a call to yatra people from a place where there was hardly any connectivity . But once I entered the room it was nothing but a dharamsala whereas...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Kohinoor samudra hotel resort

 Sangam Narsing Rao on Mar 26, 2016
Hello Manish, Rehka, Shalaka,

With reference to your trailing mail, had a discussion with Shalaka, please find details

Before had a talk with Manish, have received a call from Rekha on same subject line.

1. Shalaka is completely denying that she haven't said that Sangam had occupied hotel from 24th - 26th March, and today is 26th called to Shalaka from Pune

2. Shalaka confirmed that telephonic discussion with Travel agent was not audible.

3. Generally, Shalaka will receive list of customers who checked in on daily basis,...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Yatra unable to allot hotel room

 Sangam Narsing Rao on Mar 25, 2016
Hello all,

I have booked a hotel room from yatra portal at kohinoor samudra beach resort beach for two days from 24th to 26th march on 21st march, 2016.

For this i have received a conformation from yatra that room booked vide booking reference number 21021643739.

Next day around 10:00 pm, receive an email from yatra that they couldn't arrange a room for me as per my choice of hotel.

Based on the mail, have called customer support next day around 8:00 am, and support representative confirmed that they tried to call hotel and couldn't reach...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Yatra.com — Cancellation of bus without any information

 amitnsingh on Mar 25, 2016
On the night of 24th march 2016 i booked a bus ticket from gandhinagar to udaipur on yatra.com boarding time and date 8:45 am 25th march 2016. 1 hour before the boarding time when i inquired about the if there is any delay travel agency said the bus has been cancelled. I didn't received any messages of sudden cancellation from them.
Then i booked another ticket boarding time and date 12:15 pm 25th march 2016 on yatra.com. Same thing happened again, this bus also get cancelled due to some unknown reason. Again didn't received any messages from them about the cancellation.
After these...
Complaint comments  Read comments [1]Complaint category Online Shopping

Yatra.com — Hotel booking at yatra

 Bhabatosh Mishra on Mar 23, 2016
Dear sir
I mr. Bhabatosh mishra booked a hotel (Hotel rudraksh palace ) at ujjain through yatra.com having booking reference number: 20031622457 and invoice no: dvtg/2016‐17/2776330 having voucher number a-804811. On sunday 20 th march 2016.
And also paid for that a total of ₹15652 .00 with transaction id : 105040562559, ₹15471.00 + transaction id : 7c544222681c30q0-ylp, ₹181.00.
They also gave me confirmation voucher having voucher no : a-804811.
But on next day i.E on 21st march 2016 afternoon some one called (Mr amit kumar) from yatra.com called me and forced...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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