Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 24%
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835
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
19
14
1860 200 0900
[International Hotels]
9
7
1860 200 0900
[International Holidays]
9
7
1860 200 0500
[International Flights]
8
7
1888 469 9287
[US to India Flights]
0
2
1860 200 1800
[Domestic Holidays]
0
4
1860 200 1000
[Domestic Hotels]
0
7


Additional info
Customer satisfaction rating
24%
Complaints
835
Pending
630
Resolved
58
So far so good - The company responded to our notifications and is working on resolving complaints.

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Yatra Online / YatraTrip.in Customer Care related pictures (121)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — Refund amount not received for filght cancellation

 raokamesh4@gmail.com on Dec 7, 2016
Hi,

I booked return flight ticked from raipur(cg) to Bangalore on 24 november which was cancalled and rescheduled by indigo but i was not travelled my me and it was cancelled by me on 17 november but amount is not received either from yatra nor from indigo in my bank as per their process they should refund within 4 or 5 working days.
below details :-
Name:-venkatkameshwar rao kashibhattla
email:raokamesh4@gmail.com
phone:-8197818666
booking reference:-6E708 24 NOV RPR TO BLR
FLIGHT NO-1745/2100
Regards
venkat...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Not refunding the amonut and not responding properly

 Elampoorani on Dec 7, 2016
Flight ticket booked on 25nov was cancelled by trujet airline and they have transferred the amount .But the yatra not refunding ny amount. 1st customer care attend my call and now they are not attending the call also.
I need my amonut.Yatra is cheating.Here onwards I wiil not use yatra for booking tickets and will refer my friends and colleagues also not to book through, they are fraudulent, irresponsible cheating website...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Compliant against yatra.com, for not refunding the cancelled ticket amount of Air Pegasus ticket amount

 amitt75 on Dec 4, 2016
Compliant against yatra.com, for not refunding the cancelled ticket amount of Air Pegasus ticket amount

Respected Sir,
I had booked a ticket along with my wife & children in Air Pegasus through yatra.com (BANGALORE TO GOA )flight on 1st october 2016 and my PNR number is XHHJQ4 and Booking Reference Number of yatra.com - 0506670129402 .The airline cancelled the flight on the previous day of departure without any proper reason. I have received a call & mail from yatra.com saying that the money will be refunded to my account within 20-25 working days. It has been 4 months and...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Double payment taken while transacting online

 minki@minki on Dec 3, 2016
Hi

I booked domestic flight tickets to yatra online, and after submitting the payment, the page errored, then asked me to resubmit, on 2nd resubmit the payment got processed and ticket confirmed.

However, I am seeing 2 transactions taken out of my account, so the errored one also took the payment.

I sent email and screenshot of my transaction several times, but did not get response.

My booking reference number is 0112635148158.

Can you please process refund for the additional transaction....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Wrong booking

 Omjiwan Gupta on Dec 3, 2016
Yatra Online Private Limited: Your cart CBT113QAOPS is Confirmed. 1. Air: UK963 DEL-BOM at 08:45, Thu 08-Dec arriving 11:10 08-Dec, PNR-8TNCWB, PAX-Mr.Omjiwan Gupta. 2. Air: 9W351 BOM-DEL at 13:00, Sat 10-Dec arriving 15:10 10-Dec, PNR-XFKQCN, PAX-Mr.Omjiwan Gupta.

This has not been done by me

I received this message today n this booking has not been initiated by me. Who has done this wrong booking...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — Yatra is a cheat and fraud and mislead customers

 Jaideep.gambhir on Nov 29, 2016
I had booked a return ticket for Bom-Del-Bom on 6th Nov thru Yatra.com. My total ticket cost was INR 7002(including INR1000 discount for round trip fare). My travel dates were 9th Dec (Bom-Del) and 13th Dec(Del-Bom), unfortunately I had an emergency and due to which I wanted to reschedule my Bom-Del ticket from 9th Dec to 7 Dec and hence I called yatra office, Gurgoan. I was first informed by the customer executive that for rescheduling one sector I would be required to pay airline rescheduling charges for both sectors i.e. INR 2100*2 along with yatra service fee per passenger per sector i.e Rs...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Bus cancelled

 Aditya199428 on Nov 25, 2016
Ticket number: ts-abb36649007uro, operatorname: pammi travels, 8603869858 9031275693
Name:ashwani prakash
8220189817
Kolkata to ramgarh
Bus got cancelled without ny prior notice.
How will i get my refund back?
Even you guys didn't reply to my mail. Your customer service is horrible. This is the first time i booked from your site and seriously m i have to think twice before booking next time....
Complaint comments  Read comments Complaint category Public Transportation

Yatra Online / Yatratrip.in — Credit card Refund

 Priyabrata Sarak on Nov 23, 2016
Booking id 0411652218420
Amount 4801/-
Date of booking: 04/11/2016
Was booking a ticket from Varanasi to Bhubaneswar in Yatra app. Amount deducted but ticket not booked. Almost 20 days passed yet to get the refund. I have already talked to customer service of Yatra, talked to them n number of times but every time I get the same reply from them ' sorry sir, it will be refunded within 48 working hours'. But still no sign of refund. Kindly advice me how to get the refund and help me with this....
Complaint comments  Read comments Complaint category Airlines

Yatra.com — Yatra.com, avoid using it.

 tanakhlaque on Nov 22, 2016
We travel frequently. I always book tickets for us. I booked air ticket by Yatra Mobile app by my iPhone6.
I selected the booking time of 8:00 AM of 24/11/2016 and after payment I was surprised to see the tickets, which is of 5:45 AM of 24/11/2016. That was a application bug.

I raised a complain immediately after getting my online ticket. Customer guy replied that you will get reply within 24 hrs. But I didn't received any reply within 24 hrs. So, I called again after 30 hrs after my complain lodged.
After contacting customer care, he sent a manual manipulated log...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — About bus booked but bus never came so request for full refund

 Bro Dyson Vargees on Nov 20, 2016
I had booked a bus from Shimoga to Mangalore on 19.11.2016 but the bus never came and crew in the bus never relief at all for the call so it put me in chaotic condition so request for full Regine of money.Bus Ticket PNR no is TS-ABB36748988BIG and Transaction id. Yatra ref no 1911694120309.so I request the proper action and also with refunding of my money....
Complaint comments  Read comments Complaint category Other

Yatra.com — Cheating, unethical behaviour

 ne15ha on Nov 18, 2016
I was assured on telephone an ecash of rs 5000 for booking a package with yatra.com. Post paying 25% advance now the booking agent has denied offering any discount. On further escalation of matter i was assured of rs 7500 as ecash. Now none are responding to emails, nor picking any calls. This is a clear case of making false promise and cheating. I have call recordings of all the conversation....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Delay in refund

 Ishwar Meena on Nov 16, 2016
Dear sir /madam

I would like to bring to your attention that I had unknowingly booked a ticket from delhi to Jaipur for 9 October 2016 PNR AB49NG . Instead of booing from Jaipur to delhi for the same date. When I contacted your customer care I was told that I should book another ticket for the same date from Jaipur to delhi & that the previous ticket would be cancelled and I would get my refund in a week.
So I made the new booking from Jaipur to delhi for 9th October 2016 PNR W8TDGC.
It's been more than 2 weeks but I still haven't got my refund . Kindly look into...
Complaint comments  Read comments Complaint category Airlines

Yatra Online Private Limited — Provided fake images of hotel rooms and making customers to stay in dirty rooms, providing single cot beds for bookings done for 2 adults

 sudharshan25 on Nov 15, 2016
I came for an one day stay at Hotel Joyce to drop my old aged Aunt at Chennai Airport for the midnight flight. When I entered the hotel along with my Aunt it was fully of nightmares for us. I booked a room for 2 Adults where the images shown were all of double cot beds and I was given a single cot bed. On reception too the Joyce Hotel receptionist entered my Name on the register as a single person even though we were 2 people. When I enquired how do you allow entry for 2 Adults where he was giving some random answers which were not acceptable. As per my knowledge we have different prices for...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Refund Status: Not able to contact

 Nav Rashmi on Nov 13, 2016
I have been trying to contact yatra.com for last 2 days straight but they are not at all picking up the call. My flight was cancelled by the airlines and i was refunded the full amount on a non refundable flight as it was cancelled by them. Airline told us to contact yatra.com to know the further refund status because we booked through them and told us to contact and talk to them. I have emailed yatra.com as well as called several times on their customer service number but still no response. This has been the worst service experience and I did not expect this from yatra.com....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Wrong booking by yatra.Com

 avimira on Nov 12, 2016
Sir, i have booked one ticket from ccu to blr to ccu on 10/11/12, but some problem by yatra authority booking is not confirmed. Then later a call coming from yarta call center named mr. Imran, he told me that the booking pnr is not confirmed and he re-book the ticket, but he mistake mr. Instated of mrs.

The passenger actual name is mrs. Jayanti kabiraj but yatra is done mr. Jayanti kabiraj. So please help me as soon as possible.

Ccu to blr - 26/11/16

pnr - hg0ew

pax name - jayanti kabiraj

air india - ai-771 economy
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Flight cancellation refund amount not received since - 2nd Nov

 SAMARESH CHATTOPADHYAY on Nov 10, 2016
Dear Sir,

I had booked a ticket for my wife and kid through Yatra.com, details as below -

PNR - HR527
Ref No - 140664975822
Travel date - 1 Nov 2016

The flight was cancelled by the carrier Air India and my family had to undergo severe agony and mental trauma. Immediately I contacted yatra.com, as per them I will get full refund as flight was cancelled by Airlines itself. Since then I had called at your helpdesk - 18602000800 on 2, 5, 7, 9, 10 th Nov, continuously. I had shared Air India flight cancellation document on support@yatra.com...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — I was asked to buy ticket myself at airport, when I already paid Yatra not rrefunded yet.

 STanveer on Nov 10, 2016
You guys are crooks and thiefs for no refunding my 25, 500 rupees,

Dear Mr. Tanveer,

Please accept our sincere apologies that it has been almost 2 months that we could not share an update on the closure with refund. Please be informed that there have been numerous exchange of emails which has not resulted into anything good which is why the refund is being delayed.

Please be assured that we are working on your request and will ensure you get your refund as soon as possible.

Regards,
Anuj Chhabra
Assistant Manager - International...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Money debited but booking not confirmed.

 suranderkoul on Nov 8, 2016
I was trying to book the ticket from Jammu to New delhi by Indigo Flight no-6E-653 scheduled departure on 18-12 2016, The money was debited from my card but I didn't received the PNR No or e-ticket. my Reference no is-0811612110225.Please provide the tickets' I was trying to talk to your executive but nobody is attending.
Please do the needful at the earliest
surander koul
9958702345
suranderkoul@yahoo.com...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Poor quality service provided and not worth of amount paid

 rayanup on Nov 7, 2016
I will like to provide my feedback of the Himachal tour with Yatra during our tour from 26th Oct till 1st Nov. Booking Reference no - YH2870858

First of all, the accommodation (Hotel Hilltop) that was given to us at Shimla was of low standard and definitely beyond our expectation from a company like Yatra. Upon reaching the destination on Day 1 at 8 PM we found the room was full of dust and the bed sheets seemed used by multiple guests ; they were not cleaned and were dirty with black and red stains all over. The bathroom was also not in proper condition with water leakage problem...
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — Refund for failed transaction [Resolved]

 Pritam Chakrabarty on Nov 6, 2016
Yatra reference id 24106862223

While booking flight ticket from GAU to BLR on 24/10/2016 at 00:26 hrs, transaction failed due to some technical problem. Money for the transaction was debited from my e-Wallet.
I contacted 3 times in there costumer care no 1860 500 0900 and also submitted email complaint in yatra.com, but till date no response from there side. Every time costumer care executive say to give them 24hrs for resolving my problem....
Complaint comments  Read comments Complaint category Travel Agents

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