Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 20%
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738
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0500
[International Flights]
2
2
1860 200 0800
[Domestic Flights]
1
2
1888 469 9287
[US to India Flights]
0
2
1860 200 1000
[Domestic Hotels]
0
3
1860 200 1800
[Domestic Holidays]
0
4
1860 200 0900
[International Hotels]
0
7
1860 200 0900
[International Holidays]
0
7


Additional info
Customer satisfaction rating
20%
Complaints
738
Responses
531
Resolved
15
So far so good - The company responded to our notifications and is working on resolving complaints.

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Yatra Online / YatraTrip.in Customer Care related pictures (100)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra.com — Yatra a slow poison

 tiggaashish on May 29, 2016
In my experience, yatra is one of the worst travel company ever. Booking a package with Yatra.com seems committing suicide. I had been part of Yatra for so long, so I can say working with yatra is more worst than to book something with yatra. This Comany is good for nothing for its employees. Pathetic work experience working with Yatra.com. No one is ready to take employee feedback there. Mr. Shringi has got some highly educated but extremely non capable people in his core Yatra team, and they are least bother to know that whats going on in the organisation. Expensive gifts being exchanged to get...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Tour package by yatra and boarding denied at last moment at rome fco

 tasyavaham on May 28, 2016
Respected madam/sir,

I, dr. Paresh thakkar, had booked eurpoe tour through m/s yatra.com - ahmedabad office.

Since it was my very firt international tour, i had booked the complete package through yatra and paid the total charges - including visa charges, hotel booking charges, sight-seeing charges, europe rail tickets etc.

Now coming to the main point, during my return journey from rome (Fco international airport) to mumbai via lhr - london heathrow airport, after i finished all the boarding formalities, got the boarding pass of flight-9w5972 from rome...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Unethical Practices. No customer value

 Ankit1313 on May 28, 2016
Trip IDYH2607821

Most disappointed services from brand like yatra.

NO planning, no customer value.

I have booked for another hotel, Yatra team changed my hotel at their wish and provided me hotel for those I specifically denied at the time of booking. During the course of booking, they always shown me the hotels for which I confirmed and changed my hotel in voucher. After a long discussion with concerned guys they provide me a refund of odd Rs 3000, which was below than actual difference in package cost. I given up and accepted their offer as I need to...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Cheating the customer

 Venu Kajjayam on May 24, 2016
K.Venugopal, Ref no:YH2615734, would like to complain regarding the things which were not fulfilled as per your itenary and the behavior of Mr.Naresh in Manali.

1. On 7th May the bus from Delhi reached Manali at 11.30 A.M.
When we contacted Mr.Naresh for vehicle for transportation to the respective hotel in Manali, he told us to arrange for ourselves as the bus came late and there were no vehicles, the vehicle which was allotted for us went away.

2. How are we responsible for the late arriving of the bus to Manali? Is it not your responsibility to provide the...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Regarding the amount refunded

 Strong on May 23, 2016
Hi,


I, priyanka rawat was to fly from delhi to hyderabad in the morning flight indigo 6e-303 with pnr no : gev8ux. I reached 6:20 at the airport. On asking for the boarding pass at the boarding counter, an executive of indigo denied for giving pass. They told me that i was late and need to book the ticket again. I missed an important meeting at office. They didn't even tried to help me out. They simply said me to buy a ticket for rs11, 000 for one way.
When i called the customer care, they said me they can't do anything from there, rescheduling of the flight can be...
Complaint comments  Read comments [2]Complaint category Airlines

Yatra.com — Blocked my money without confirming tickets

 abhradiptaa on May 19, 2016
I booked 6 bus tickets of shatabdi express bus (Round trip) from kolkata to siliguri (3rd june) and from siliguri to kolkata (7th june).. I paid the total money rs. 6000 then. I was emailed my tickets then. But the return tickets were showing unconfirmed. It was shocking. I paid rs. 3000 for those return tickets but it was not booked yet.
Booking reference number -6632264000
Then i tried to cancel my 6 round trip tickets and rebook them. But it was shown that only rs. 2700 would be refunded.
And truly, the contact numbers of the site was of no use as well as the email id.
Complaint comments  Read comments [5]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — No facility for cancellation of bus tickets

 sathya12333 on May 16, 2016
I booked tickets to mangalore from hyderabad on 26 may 2016 through yatra app .but tickets have been confirmed on 16 may 2016.immediately i tried to cancel though website but none of the portal like cancellation portal rescheduling portal are not working .i tried to reach customer namer provided by yatra 9266668600 but in vain.the number provider by them is not at all working.so i immediately mailed this issue to bus@yatra.com, bussupport@yatra.com, cancellations@yatra.com but no response received from their side. i paid 3647 of my hard earned money to this yatra people and no one is ready to adress...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Yatra.com — Ref no; yh2515968 not extending or refunding payment

 biindusaboo on May 15, 2016
I am a widow, i planned a singapore trip with my kids. On 22nd feb with yatra.com, for 10th or 17th of may. I earlier inform them that my father - in-law is not feeling well, if something happen they have to extend my tickets. Sir i did my whole payment on 11th of may, unfortunately he died on 12th of may and i send them all document which they demand e;g death certificate etc. Till then or now i didn't received any air booking or hotel booking detail from them. Yesterday they send me the mail, in that they said they cancelled my booking without my knowledge, which was so embarrassing. They r not...
Complaint comments  Read comments [8]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Not confirm my booking in hotel

 rafiktry on May 14, 2016
My hotel booking ref no 12051615968

Yatra say confirm my booking.

Ref: congratulations! Your hotel booking is confirmed booking reference number - 12051615968 please find your hotel voucher attached with this email. For your invoice, please login to yatra.com and visit the my account section hotel details hotel confirmation number: yat0002861020 hotel palace kodaikanal check-in tue
24

May icon of moon 8 nights check-out wed 01 jun 1 rooms for 8 nights room 1 - 3 adults, child 1 room type
Tripple bed

Checkin time: 10-00 am...
Complaint comments  Read comments [6]Complaint category Travel Agents

Yatra — Website

 Anand Gedam on May 13, 2016
Sir,
I am utterly devastated by the harrowing experience i had to go through two hours back because of the total uncompetitive and unprofessional way my booking was handled through yatra.
I had booked the flight ticket for bombay to nagpur flight for today 5.45am, and since it is an 'domestic' flight and me travelling for first time by a flight that too using the pathetic website, i went to the "domestic" airport because of of obvious reasons of it being a 'domestic' flight, but later while boarding the airport, the authorities told me to go to international airport and i lost precious...
Complaint comments  Read comments [5]Complaint category Airlines

Yatra Online / Yatratrip.in — Bangkok and pattaya hotel booking

 Bha Rath P on May 12, 2016
Booking reference number #yh2626964. We have booked hotels in bangkok and pattaya from august 12 to august 18 and have paid a full amount of inr 24084. We have received mail from yaatra that the amount has been received. But we have not received the vouchers nor confirmation and details on our stay. We have sent around 25 mails regarding this and there is not even 1 reply from yaatra team. Such a poor service from
Yaaatra. The worst service i have seen ever. I just need an update on this asap. The booking was done on 22nd april and no reply regarding this in mails nor call till date....
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Fraud while hotel cancellation

 Shalugupta_77 on May 11, 2016
We have submitted cancellation request on yatra on 3rd may 2016 at 10:35 AM for domestic hotel cancellation .The website was showing hotel as cancelled and yatra send a confirmation mail that cancel request is logged and person will call within 24 hours for refund .They have put a cancellation time of 4th may on my hotel voucher .After cancellation of yatra services, yatra internally did not cancel my hotel services and now they dont not want to refund my money and accept their mistake . I spoke to their person Sahil and he confirmed that it is yatra's responsibility to cancel the hotel booking...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Even after hotel confirmation - confirmation not there???

 Bhaveshv on May 10, 2016
Dear bhavesh,

Congratulations! Your hotel booking is confirmed

Booking reference number - 07051615472

Please find your hotel voucher attached with this email.

=
Above one from yarta.com

I now i got call from yatra, hotel is not available, after having argument for 25 mins; they informed will call back in 1 hr... No call yet???...
Complaint comments  Read comments [1]Complaint category Other

Yatra Online / Yatratrip.in — Europe package

 Sujata K on May 10, 2016
I had booked Europe package with YATRA on 28th Oct 2015 with booking amount of 15, 000 Rs for family of 2 adults and 1 kid. After one month they asked me to pay 40, 000 Rs for reservation of tickets, which also was paid. Every time when they call they give only 24 hrs to pay or pressurize saying that your package deal will be cancelled. I paid final amount on 11th April. (Total is 3, 87, 506 Rs ) Which was followed up by YATRA person daily at least 2-3 times.
On 20th April he confirmed that your schedule has been cancelled. As we had made many arrangements of leaves, projects in hand, Visa...
Complaint comments  Read comments [1]Complaint category Online Shopping

Yatra.com — International flight booking

 saak on May 1, 2016
I booked a ticket from delhi --> rome, paris --> mumbai. When i checked the ticket on yatra website, it showed the ticket was refundable and baggage allowance is 23kg x 2. But on booking, the booking email says that it's a non refundable ticket and 0 kg baggage allowance.

After all this, the website doesn't even allow me to write a complaint due to some technical error at their end. And there is no phone number given for help for international flights....
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Amount deducted and room booked but at 9:00 pm called me informed the room is not available

 Prits99 on Apr 28, 2016
I had booked a double bed room on 28/4/2016 at bala regency, bellary and was abt to check in by 10:00 pm as my bus reaches by 10. I got a call by 9.30 by mr. A man from yatra asking me to cancel the booking and take refund. By this time it's almost night and how the hell m i supposed to cancel the booking. Where m i supposed to stay at night if you guys give me a booking and cancel at last moment. It's marriage season and almost all lodges r booked. I had such a terrible time. I waited for almost 1hr at bus stand and at last had to land up in some lame bus stand side dormitory. It such a hell of...
Complaint comments  Read comments [2]Complaint category Other

Yatra Online / Yatratrip.in — Amt for hotel booking deducted but no confirmation from yatra

 Ameya Phulavare on Apr 28, 2016
U had booked visawa hotel in tarkarl on 28th april 2016 for a period of 4 days from 14th may to 18th may. I was charged rs. 9484 for the booking. Nut no confirmation was provided from yara.com. The message displayed after paying was a server error on the page. The reference number that i recovered from hdfc bank is 161197096610 . And narration is 280416131272422-yatra com. I tried calling customer care but the put me on hold for over 20 mins after transferring the call to accounts dept. I have mailed them bu no positive response has been shown by yatra.com. Please look into the matter. Atleast confirm...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Regarding the poor customer care service [Resolved]

 mathew alex on Apr 28, 2016
Dear Sir,

I just got a call from yatra customer care service at 3:15pm on 28th April
regarding a complaint i had submitted and when i asked the customer care person (a girl) a question instead of answering the question the hung up on me and didn't even bother talking dealing with the issues in the right manner i am very disappointing with ur service and this is the second time the customer care service is acting poorly and i am very much disappointed.

I want some serious measures to be taken regarding this case and also the previous complaint that i made which...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Wrong debit from account [Resolved]

 mathew alex on Apr 27, 2016
Dear sir,

I had tried booking the ticket for srs travels 2+2, scania multi axel semi sleeper a/c and for the payment i had typed my password and pressed okay and it showed processing and then said payment failure but then the amount of rs.3896 got debited from my account and it was never credited and i never got a ticket for that amount.

If you had checked my bank account statement you can see that the account was debited 5 times! 5 times by yatra and i was only given 4 tickets (I had booked tickets 4 times that day).

This is the proof i have, please...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra.com — Fraud - ecash redemption

 samratthukral on Apr 22, 2016
When you are about to pay for your ticket through your credit card, on top of it you can also redeem the ecash (40000+ in my account).
Ticket price 24982
ecash redeemed 21786
Balance shown: 3196
but when you go on you banks verification screen it shows the full amount of 24982 which will be deducted from the credit card.
Basically no e cash can be used. Its just an eyewash.
If you dont check and process it, your will end up being duped and looted in broad day light in your own house, on your own computer through a site.
SCREEN SHOTS ATTACHED....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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