Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
782
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
8
3
1860 200 0500
[International Flights]
4
5
1860 200 0900
[International Hotels]
5
7
1860 200 0900
[International Holidays]
5
7
1888 469 9287
[US to India Flights]
0
2
1860 200 1800
[Domestic Holidays]
0
4
1860 200 1000
[Domestic Hotels]
0
5


Additional info
Customer satisfaction rating
20%
Complaints
782
Pending
578
Resolved
18
So far so good - The company responded to our notifications and is working on resolving complaints.

Yatra Online / YatraTrip.in related photos (112)

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Yatra Online / YatraTrip.in Customer Care related pictures (112)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — Payment taken no PNR emailed/given

 chirag1984 on Aug 25, 2016
Yesterday evening, I made a booking from DEL to BLR for tomorrow. I have yatra money I used for this flight in it's entirety. I phoned this morning with the booking reference (25086387434) and no flight can be found. The customer service person wasn't very helpful saying there is nothing that can be done, and that I have to re-book a new flight. I have an international card, which can not be used to book domestic flights, which is really silly may I add. I explained this, saying the travel date is tomorrow, and that yatra have obviously taken the money, so therefore issue a new ticket. She told...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra — Fraud

 Rishi Bansal on Aug 22, 2016
The refund (3970.00) for the cancelled flight ticket has yet not been credited into my account...

But according to yatra they have already processed the refund on 09th aug 2016 and said that it will be credited to my account within 5to7 working days, but till date i have not received the refund... (For your reference i will be attaching a copy of my bank statement which proves that my bank account has not been credited with any refund from yatra)...
I have already forwarded my bank statement to yatra but they have stopped replying...

Kindly help me get my refund...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Excess money deducted from account

 Ronakjain25 on Aug 21, 2016
I usually use goibibo and Paytm for booking tickets. I am a new user of Yatra.com & booked 1st time a ticket from Yatra... Mumbai to Chennai. PNR no. of it is H8PBYD for which I have applied promo code FLIGHT which was applied successfully.. And I have to make a payment of Rs. 2992. But from my account Rs. 3492 was deducted.. I request you to refund Rs.500 in my bank account as promo code was applied successfully otherwise I will not be a customer of Yatra any more.. and will make a complaint against the same in consumer forum....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Domestic tickets not booked, while payment is successful

 Ajayksbi09 on Aug 20, 2016
I have booked my flight tickets on 14aug 2016, for delhi to varanasi on 01sep 16and return on 04sep16, payment of rs 4, 162.00 was successful but no reference no. And pnr no received till date. I have called many times to yatra.com but no response has been received.....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Cancelled ticket worth 8860 getting refund for 780

 nitjoo on Aug 19, 2016
I have cancelled flight tickets for travelling on 25th august 2016 but the refund amount that i got was just 780, they must mentioned all these details in the ticket while we book, all these are hidden charges,
Why would anyone want to cancel the ticket to get just 780 rs in return rather i would travel again or leave it without cancelling, this is unfair of yatra.com to see charging people just for booking,
And the airlines is equally playing a cheat game if my ticket is cancelled and i am sure someone else would be still travelling with same charges so there is definitely no loss...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — About refunding money

 Akshata Sharma on Aug 18, 2016
I had book my rajdhani train tickets on 13Aug But due to some technical issues booking wasn't complete but the amount of money was been deducted from my account and I had no msg or e-mail from your side I want to know my booking status or kindly refund the money as soon as possible .I'm also sending a screenshot in which the amount is been deducted by your company.plz revert soon it's URGENT
E-mail-akshatasharma95@gmail.com
Mob-8454890141...
Complaint comments  Read comments Complaint category Railways

Yatra Online / Yatratrip.in — Horrible experience till now

 Nidhi2306 on Aug 17, 2016
We booked a package to bangkok and pattaya. Yatra ref no yh2832055. First: the incharge of our package tour did not send any details regarding the trip till 2 days we were due to travel. We were really worried as we were travelling with a 18 mnth old baby. We wanted to make sure about the hotels. After repeatedly calling we finally got a itinerary flight details etc. But the flight details were all goofed up. They put my name with some elses baby. And my baby name and ticket was added to someone else. This created a lot of confusion at the time of getting boarding pass. We had to wait for good 1...
Complaint comments  Read comments Complaint category Telecommunications

Yatra Online / Yatratrip.in — Bus service

 avi88 on Aug 16, 2016
This has reference to reservation of bus ticket made on aug 10, 2016 with booking reference: 10086801725900, pnr: 47024492 and fare: rs 799, boarding from kaushambi metro station to bareilly on date aug 12, 2016 at 23:00 hours. Please be noted that i reached the boarding point at around 22:15 hours. I could not find my bus, i tried calling the contact nos. Given on ticket but there was no response. I tried at least 15 times. Ultimately, my call was received and they gave me another no. I called the second no. And one more contact no. Was given to me. I called that no. And i was told that the bus...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Error in booking while amount is deducted

 Juliana Hmar on Aug 16, 2016
Sir

I have got a message about refund of fees on my reference no 120862216285 saying that the bank will take process but i have not got the message about refund of fees from my reference no 130862640657 of which the amount have also been deducted while booking is not successfull. Please pay back for this reference no 130862640657 also which i have book from axis atm.

Sincerely yours
Juliana lalchawngmawi
Julianahmar@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Not refunding my money

 Dee singh on Aug 14, 2016
I have booked a ticket from lucknow to dehradun .due to some techniqual issue my ticket was not booked but transition was done from my bank account rupees1323 has been deducted .and no refrence no came through msg or email .i am adding the screen shots as a prove which will help you to recognize my deduction.i want my money to be refunded as soon as posaible my contact no is 7705864042 nd email id dheerendrasingh602@gmail.com....
Complaint comments  Read comments Complaint category Railways

Yatra Online / Yatratrip.in — Amount deducted but booking cancelled

 Juliana Hmar on Aug 13, 2016
Sir 
I have book a ticket twice in 12 august at indigo flight 6E -523 with reference no.120862216285 and on 13 august at indigo flight 6E-362.My money have been deducted but my booking have been cancelled. 
So I humbly request you to please credit my money and replyto me in advance.
I have to book another flight ticket and i have no more money can i please know when will it be credited.


Yours faithfully 
Juliana lalchawngmawi ...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra.com — Unable to get our refund [Resolved]

 Sohan08 on Aug 5, 2016
Hello, myself sohan sharma, on behalf of my friend joy chatterjee, i want to lodge a complain for ' yatra.Com ' for their delay on getting our refund, that was cancelled after the payment was done. The cancellation details for booking reference number are ' 02086833573300 '. After cancellation we get a mail but they did not mention, how much amount they will refund to us for our cancellation. Even they did not mention when will they refund us. So please look into this matter and put this complain on high priority so that we can get our fund back as soon as possible. For more details, please find...
Complaint comments  Read comments [1]Complaint category Other

Yatra Online / Yatratrip.in — Refund issues

 radhakrishnan c v on Aug 4, 2016
Please do not use Yatra services, very disappointing service, I was trying to cancel my hotel booking and hotel confirmed they will refund the amount but Yatra is saying hotel will not refund the amount. Yatra is trying to cheating the customer and not providing the honest service.

Very frustrated service, I would not recommend anyone to use YATRA for any kind of booking.

If you need frustration in your life, please go head and book your vacation through YATRA....
Complaint comments  Read comments [2]Complaint category Airlines

Yatra.com — Misleading hotel information

 Sashikanth R Chintla on Aug 4, 2016
I have booked a hotel through Yatra.com for 3 days in annavaram at Ganesh residency hotel. There were two room types non standard and deluxe with lake view and they had pics of the rooms. We booked the hotel and on arrival we found out there are no deluxe rooms and the pics shown in the website are not for that hotel and the worst the bathroom had no door. Called yatra to cancel the booking but they came back saying hotel is declining to cancel the room and provide refund. I spoke to the manager at hotel and he said none from the yatra had called and he is fine to cancel the room. I paid 2000 for...
Complaint comments  Read comments [3]Complaint category Travel Agents

Yatra.com — Payment successful but they saying "we not receive the amount "

 Trideep Ghosh on Aug 3, 2016
Yesterday evening i was booked a flight ticket from kolkata to hyderabad worth rs. : 3722/- and here is the details:
Paid for order yatra order #110208613107601-3474520410741
Paytm cash txn id 2688365770
2016-08-02 05:51:29 pm

But i was not got any ticket confirmation from yatra.com and i called them and they r saying "we not receive the amount" but mean while i am checking my paytm wallet checkbook and i was found that payment was done by 2016-08-02 time:05:51:29 pm.

So now please help me to get back my money....
Complaint comments  Read comments [1]Complaint category Airlines

Yatra — Yatra online / yatratrip.in yatra is not refunding failed transaction ref no. 13050769122956

 swagata12345 on Jul 29, 2016
Date - 5th july
Yatra reference of failed transaction - 13050769122956
Sbi transaction reference - 105071900727ig0chbxti8
Amount - 4243/-


I was trying to book mangalore - mumbai flight on 5th july yatra.com website.

Money was deducted from my sbi account but no ticket was issued.

I have later followed up with yatra vide my email dated 11th july, 13th july, 14th july at support@yatra.com.

On 14th july yatra support responded with following reference - "re:'yatra=017-963-110' yatra booking reference number 13050769122956...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra.com — Big brand with no commitment

 tarun8381 on Jul 28, 2016
This is regarding my booking for nainital kausani ranikhet trip with booking id yh2744090 from you.
It is really disappointing and sad to say that your management is so mismanaged.

I have many points to share with you:

1. i have registered multiple complaints with my booking id (yh2744090) but none of your associates can provide the solution for any of my problem. are your associates just hired to listen the complaints and sit back. (yatra associates: rashmi pathak, ashish bhatia, tejinder singh, deepak, shadab, dharmindra khanna)

2. our booking...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Yatra is not refunding failed transaction ref no. 13050769122956

 swagata12345 on Jul 27, 2016
Date - 5th july
Yatra reference of failed transaction - 13050769122956
Sbi transaction reference - 105071900727ig0chbxti8
Amount - 4243/-


I was trying to book mangalore - mumbai flight on 5th july yatra.com website.

Money was deducted from my sbi account but no ticket was issued.

I have later followed up with yatra vide my email dated 11th july, 13th july, 14th july at support@yatra.com.

On 14th july yatra support responded with following reference - "re:'yatra=017-963-110' yatra booking reference number 13050769122956...
Complaint comments  Read comments [2]Complaint category Online Shopping

Yatra Online / Yatratrip.in — Not been refunded [Resolved]

 siddhant dubey on Jul 24, 2016
I booked rail tickets on 30th may, 2016 but the tickets weren't booked and money was deducted from the bank account... I've already compained about it and got a message from yatra.com but not been refunded the msg was :refund for yatra reference number 31056573765400 has been processed. Your bank transaction id for the cash refund of rs. 867 is 105058458854, and the amount will be credited within 5 to 7 working days, depending upon your bank....
Complaint comments  Read comments [1]Complaint category Railways

Yatra Online / Yatratrip.in — Debited money from my account without booking tickets

 thingbaijam sunny singh on Jul 23, 2016
On 19 july i was trying to book tickets from delhi to imphal on for 20 july when they asked me my atm card no. I have written it and submitted my account no. After few min i got my reference no. So i checked it and my booking status was written as failed and after few min i got a text message that rs 13, 248 has been debited from my account and for that booking i put my email account for my booking status but there were no incomming messages for that booking so kindly can u get me some refund...
Complaint comments  Read comments [2]Complaint category Airlines

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