Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
797
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
10
6
1860 200 0500
[International Flights]
5
5
1860 200 0900
[International Hotels]
6
7
1860 200 0900
[International Holidays]
6
7
1888 469 9287
[US to India Flights]
0
2
1860 200 1800
[Domestic Holidays]
0
4
1860 200 1000
[Domestic Hotels]
0
6


Additional info
Customer satisfaction rating
21%
Complaints
797
Pending
593
Resolved
30
So far so good - The company responded to our notifications and is working on resolving complaints.

Yatra Online / YatraTrip.in related photos (115)

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Yatra Online / YatraTrip.in Customer Care related pictures (115)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — Refund

 modu on Sep 23, 2016
I am really tired of trying to contact you.
It was really a bad experience for me to book with yatra.
I booked a flight from Bangalore to new delhi on 18 September...the flight was not booked but the transection was been made due to emergency i had to book another flight. but i didn't get the refund of previous transection i need your help as soon as possible.
The details regarding the transection are shown below
Thank you for using State Bank Internet banking. Your Transaction Ref No IG0CSNUGO1 for Rs.4265 on 18-SEP-16 13:01
Hope you guys help me as soon as possible
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — No refund of failed ticket by yatra online website

 prateek zordan on Sep 21, 2016
I have booked a flight ticket from pune to indore on booking date 13/9/16, 12:10am of travel date 13/9/16 ...from my SBI account the amount of Rs4960 has been deducted but no confirmation msg were given by yatra.com...i have tried many times to get connect with customer care but no customer care yet connected only on the customer care no the system repeats no customer still connected ...its a fake site for customers...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Regarding refund of the railway ticket!

 Swamy Yadav on Sep 19, 2016
Dear Sir!
I have booked one railway ticket, the reference number is 11076833982300, but, unfortunately booking got canceled. I got the message from YATRA.COM the amount will be refunded to the same account which we paid through, but, it's been 2 months I didn't receive any money. transaction id is 0111076833982300.

I hope you will take my request and resolve this problem immediately!

Thanking you,

You're sincere
M. SWAMI...
Complaint comments  Read comments Complaint category Banks

Yatra Online / Yatratrip.in — No refund for the flight tickets

 ramya7493 on Sep 17, 2016
Attached is the tour itinerary. On day 6 we were promised to be dropped in Bagdogra Airport. We were ready by 4.00AM on 9th Sept at our hotel. But the tour operator arranged driver was late by 40 mins (4.37 AM), car didn't have plastics cover to protect luggage from rain which caused another 15 mins delay to go to his office and take the cover and car did not have enough diesel which delayed another 30 mins. The car tyres didn't have sufficient air and the driver was immature to drive in slippery areas and stuck our car into the mud which took 30 mins to release the car with the help of a lorry...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Hotel booking cancellation no refund

 srini0402 on Sep 14, 2016
Hi,

I have booked a hotel in tamilnadu on 13th sep 16 two rooms for two nights. Then i decided to cancel my booking as per cancellation policy printed in the yatra.com confimation voucher. However, i got error cancelling online using my account with yatra.com so i sent an email request to cancel the booking to yatra.com customer care on 13th sep 16 late night. As per policy yatra.com should have cancelled the hotel booking taking one night charge and refund the send night charge.

However, rather that performing the cancellation yatra.com is asking me to contact the...
Complaint comments  Read comments Complaint category Online Shopping

Yatra.com — Domestic flight cancellation and refund

 niveditaray on Sep 13, 2016
Booking reference: 0809610123911
Flight: 13th September, Indigo Airlines, Kolkata to Bangalore
I had booked above flight. However, due to the unrest in Bangalore, I decided to cancel the flight on 12th September night. Yatra.com site was not allowing me to cancel the flight saying the travel time is very close and I should do the cancellation from airline. I called up Indigo and cancelled the flight. Now I want to get my money refunded. Yatra.com site does not have any option as such, I searched in "my bookings" for getting any "refund claim" option and there was nothing. I am trying...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Air ticket refund

 sricskumar on Sep 11, 2016
Hi,

I had booked round trip tickets from Chennai-Bengaluru-Chennai (Flight Jetairways for both sectors). Date of departure: Sept. 11, 2016 and return by same day: Sept.11, 2016. My Yatra booking reference no. is 0909615120219. The ticket cost both ways for 2 members is Rs.8526.

Issue:
1) I had used a Yatra promo discount of Rs. 250 while booking the tickets. Due to the ongoing bandh in Karnataka, I had change my plan, so I cannot travel on the above dates. Now when I cancel the tickets even before 12 hrs, because as per Yatra rules, the amount refunded is just...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Ticket cancelled by bus authority but amount not refunded

 Bijon Paul on Sep 10, 2016
Hi TEAM i booked a ticket from bangalore to chennai for 29aep with refernce no.30086546011600, but the ticket was cancelled by bus authority, and i have received the bookinf fare nor i have received any message from yatra whereas i spoke with an executive regarding the matter, but he didnot clarify me nicely, so i request to refund the amount asap....
Complaint comments  Read comments Complaint category Banks

Yatra.com — Bus booking Cancellation Refund not received

 jeffyjohnson61 on Sep 8, 2016
I have booked 3 bus tickets on Yatra.com

I had to cancel all 3 of them within the next 2 days. The journey was not before 3 days of cancellation.

According to Yatra Bus booking Cancellation Policy, I am entitled to get 80% of my booking amount as refund. However, I was informed that i would be getting less than 50% of my booking amount. I have written to them regarding this. Its been 2 days and neither have I got a reply nor my refund...
Complaint comments  Read comments Complaint category Other

Yatra Online / Yatratrip.in — GOA Package Booking YH2800196

 Vikaskapoor14 on Sep 8, 2016
I this any kind of business strategy where you guys take the full payment and then refuse to give the same property for which i have made the payment.
Moreover I have made the full the full payment on 30th Aug only after getting the confirmation mail from Anamika (travel agent) w.r.t to my hotel booking.

Till that time the rooms were booked and available for me .
I have made the reservation 2 months back (26 Jul, 2016) so i guess it should be booked and unavailability should not be the question over here.
Otherwise what is the use of making the advance payment
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Booked ticket but yatra gave me a wrong iternary

 somesh36 on Sep 7, 2016
I booked a ticket from yatra.com and i booked from delhi to ranchi on oct 30th. But the ticket that got confirmed was from ranchi to delhi. I am sure i booked the right one and when the iternary came it was wrong and hence i had to cancel the trip and booked another. I was charged 2500 for that.
I want that money back as it is the website issue and not mine during booking flight.
Please respond me to my email vermasomesh2710@gmail.com or call me @ +1-703-438-1505. As a customer i do not expect such service. Please refund that money charged. The reference number for the ticket is 0609635181786....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Unconfirmed PNR number to train ticket

 asha poojary on Sep 3, 2016
Dear Sir,

I have booked train ticket from bangalore to tirupathi for 15.10.2016. The money is deducted and the confirmation email from yatra.com also received. In the ticket the PNR No. is Unconfirmed.

I send the msg and call also but yatra.com persons not response, its very bad service, and they are mentioned wrong number, i called mumbai yatra.com office number but its call going to police station.
Till now i am not received my ticket or refund amount.

Regards,
Asha GT...
Complaint comments  Read comments Complaint category Railways

Yatra Online / Yatratrip.in — Amount not refunded

 akmrdcc on Sep 1, 2016
The refund of rs 3060 for my train ticket has yet not been credited into my account...

But according to yatra they have already processed the refund on 23rd aug 2016 and said that it will be credited to my account within 5to7 working days. Also they provide me a bank transaction id. But till date i have not received the refund. I already contact my bank with provided reference id and as per my bank yatra.com still not credited this amount to bank and they told me to contact yatra.com for the confirmation. Copy of my refund details attaching for your reference. Please refund my amount...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Domestic Ticket

 bomipatell on Aug 31, 2016
Dear Sir/ Madam,

I have booked a indigo airline flight ticket at a website from yatra.com Hyderabad to Mumbai on 26th August, the payment has been deducted 2 times, i did not get the e ticket 2 times . First time amount was deducted Rs . 2, 720.00 and second time Rs. 2, 710.00.please do the needful. i need my amount asap. I am trying to call the yatra.com customer care number unable to reach them. my transaction reference number is 20160826183824/0 and another payment reference number is 20160826181100/0. so please take the action asap .i need my amount ....
Complaint comments  Read comments [2]Complaint category Airlines

Yatra Online / Yatratrip.in — Truejet flight ticket booked from hyd to vijayawada cancelled refund not made.

 ajaykgem52 on Aug 28, 2016
My name : Ajayakumar kalangi
We booked a ticket through you and paid you the money through net banking. The flight has been cancelled by airline. Received a message from Truejet saying, refund made to Yatra.com. please see that it should be remitted in my account immediately.

flight : Truejet
PNR No. : 00T570
Passenger Name : MR Young Ho

Sector : HYD to VGA

on 07/07/2016

Contacted Truejet and they said they already refunded to YATRA.CO

The airline sent me a message saying the Flight has been cancelled.
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Payment taken no PNR emailed/given

 chirag1984 on Aug 25, 2016
Yesterday evening, I made a booking from DEL to BLR for tomorrow. I have yatra money I used for this flight in it's entirety. I phoned this morning with the booking reference (25086387434) and no flight can be found. The customer service person wasn't very helpful saying there is nothing that can be done, and that I have to re-book a new flight. I have an international card, which can not be used to book domestic flights, which is really silly may I add. I explained this, saying the travel date is tomorrow, and that yatra have obviously taken the money, so therefore issue a new ticket. She told...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra — Fraud [Resolved]

 Rishi Bansal on Aug 22, 2016
The refund (3970.00) for the cancelled flight ticket has yet not been credited into my account...

But according to yatra they have already processed the refund on 09th aug 2016 and said that it will be credited to my account within 5to7 working days, but till date i have not received the refund... (For your reference i will be attaching a copy of my bank statement which proves that my bank account has not been credited with any refund from yatra)...
I have already forwarded my bank statement to yatra but they have stopped replying...

Kindly help me get my refund...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Excess money deducted from account [Resolved]

 Ronakjain25 on Aug 21, 2016
I usually use goibibo and Paytm for booking tickets. I am a new user of Yatra.com & booked 1st time a ticket from Yatra... Mumbai to Chennai. PNR no. of it is H8PBYD for which I have applied promo code FLIGHT which was applied successfully.. And I have to make a payment of Rs. 2992. But from my account Rs. 3492 was deducted.. I request you to refund Rs.500 in my bank account as promo code was applied successfully otherwise I will not be a customer of Yatra any more.. and will make a complaint against the same in consumer forum....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Domestic tickets not booked, while payment is successful [Resolved]

 Ajayksbi09 on Aug 20, 2016
I have booked my flight tickets on 14aug 2016, for delhi to varanasi on 01sep 16and return on 04sep16, payment of rs 4, 162.00 was successful but no reference no. And pnr no received till date. I have called many times to yatra.com but no response has been received.....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Cancelled ticket worth 8860 getting refund for 780 [Resolved]

 nitjoo on Aug 19, 2016
I have cancelled flight tickets for travelling on 25th august 2016 but the refund amount that i got was just 780, they must mentioned all these details in the ticket while we book, all these are hidden charges,
Why would anyone want to cancel the ticket to get just 780 rs in return rather i would travel again or leave it without cancelling, this is unfair of yatra.com to see charging people just for booking,
And the airlines is equally playing a cheat game if my ticket is cancelled and i am sure someone else would be still travelling with same charges so there is definitely no loss...
Complaint comments  Read comments Complaint category Airlines

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