Yatra Online / YatraTrip.in Customer Care

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Tollfree:
1860 200 1800 [Domestic Holidays]
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1860 200 0800 [Domestic Flights]
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1860 200 1000 [Domestic Hotels]
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1860 200 0500 [International Flights]
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1888 469 9287 [US to India Flights]
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1860 200 0900 [International Hotels]
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1860 200 0900 [International Holidays]
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Phone:
+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
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+91 12 4437 5353
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+91 12 4406 2323
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+91 12 4437 5316
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+91 12 4405 2323
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Webpages:
Satisfactory Rating
19%
Complaints
693
Responses
485
Resolved
12
So far so good - The company responded to our notifications and is working on resolving complaints.
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Yatra Online / YatraTrip.in related photos (89)

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Yatra Online / YatraTrip.in Customer Care related pictures (89)

Yatra Online / YatraTrip.in Complaints & Reviews

Yatra Online / Yatratrip.in — Fraud confirmation regarding hotel booking

 Deep14 on Feb 7, 2016
I have booked a hotel through yatra .com and my booking was confirmed and I got a confirmation mail from yatra regarding the same on 9th Dec 2015 I booked my flight tickets accordingly but now they have refunded the amount of hotel booking without even informing regarding the same they kept me wating for more than 60 days and today they left a mail that within 30 minutes we will cancel the booking and when I called at there call centre I was surprised to know that they have changed my no. In there records and had put there own employee or associate no. in there records and they gave me excuses that...
Complaint comments  Read comments Complaint category Travel Agents

Yatratrip.in — Took money of 50000/- and no response for travel booking

 Chandrasekhar DR on Feb 3, 2016
I paid 50, 000/- for Andaman travel and they told they will book tickets in 48 hars. It is a week now and they are not responding now. Their email I'd is yatratrip2000@gmail.com. phone# 011 65005570. Plz help me....
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra — Not refunded my money

 rashmi chachan on Feb 1, 2016
I had booked the yatra super saver international package with Mr Deepak Anand on 1st jan 2016 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money within 2 days. I sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in a week. its been a month now and I am still fighting for refund. Everytime I mail them they just have a standard line that it will be processed soon. I see a similar complain has been registered by another guy. I don't know how many people...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online — Pending refund

 Avit Jain on Feb 1, 2016
I booked an international package to New Zealand with Mr Deepak Anand on 15 jan 2016 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money. on 17 Jan i sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in 7-10 days. its been 15 days now and I am still fighting for refund. Everytime I mail them they just have a standard line that it will be processed soon. they have still not shared the ARN nos...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra.com — No refund for charging twice for same flight for same passenger.

 gangspk on Jan 26, 2016
I had purchased a return air ticket for a friend of mine on 18/1/2016 thro’ Yatra.com website with the following details:
Passenger Name: Ms. Manik Madhav Aslekar (Female)
Booking Ref: 180116F60357
PNR No: YUVRES
Total price: Rs.10, 832/-

Mumbai to Jodhpur on Mar 21, 2016 by Jet Flight No: 9W412
Return from Jodhpur to Mumbai on Mar 26, 2016 by Jet Flight 9W335

I rescheduled the return flight from Jodhpur to Mumbai from Mar 26, 2016 to Mar 28, 2016 thro’ Yatra.com web site on 24/1/2016.

On payment page I noticed that...
Complaint comments  Read comments [4]Complaint category Airlines

Yatra.com — Cash back offers

 Hafeez Rh on Jan 24, 2016
HI, this is ELINA BASNET i have booked a ticket and as your ads i suppose to get back 750 rs ... but i didnt get yet .my mobile no. is 9832590626 and myb yatra reference number is 180116F25698 date of journey 29/01/2016, this my 2nd complaints regurdings same topics but i didnt get any response from your side...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra.com — No cancellation of tickits

 Gauri Khandekar on Jan 23, 2016
I booked my hotel in shirdi for 24th Han 2016.
While booking online ... the check in time of hotels was not specified ... after I booked ... with booking reference number they shown checking time is 12 pm
Now I want to cancel the bookings but there is no such option for that

Please help me asap and bring my money rupees 1764 back to my account as I have not used the booking and want to cancel it.

We are not happy with Yatra .com....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra Online — Booked for travel package but no process till date after getting payment.

 vivekann on Jan 21, 2016
I have booked travel package through online with help of Sales executive from yatra. I paid 40, 000 Rs. However, after receiving payment I didn't receive a proper response from them. Written to them at their customer id's but till date no response. No proper response from toll free nos or email id.

My booking reference # YH2414133 on date 05, Jan.

Kindly help me and my contact no is 9952496426.

Thank you....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Yatra.com — Shows fake prices and then cheats by charging more money.

 YG Gandhi on Jan 21, 2016
I booked a round the trip flight ticket from Ahmedabad to Hyderabad and Hyderabad to Ahmedabad. As my cousin passed away and had to suddenly leave, Yatra.com booked my tickets deducted 16408 Rs. from my account and then their mail says, the departure tickets PNR status is not confirmed and the return ticket is confirmed. Are you people fooling customers?? Whats the use of return ticket if the departure ticket is not booked.
The customer care person who was supposed to call within 3 hours called after 5 hours and he says that selected departure tickets was not available at the time of booking...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online — Add the surname in ticket

 cmartin2345 on Jan 21, 2016
I have booked a ticket in the name of santhi therese and I mistakenly missed to add sur name Raj in the ticket, from the next second I was calling the customer care number and I was put in hold for 2 days and till my query is still on hold.i am totally fed up with this kind of service. anyway mistake is mine to add the surname, but ur work is to solve the query the only thing u did when I call u people is just put me on hold for 40to 50 mins and will tell call me after half an hour. If I call after half an hour a new person will atten the call and I have to wxplain all the story and I have to wait...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online — Cash back offers

 Hafeez Rh on Jan 21, 2016
Hi this is ELINA BASNET, i had booked a ticket reference number is 180116F25698, i am suppose to get cash back RS 750 but i didn't get yet my mobile no. is 9832590626...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Onlinera — Flight cancellation failed

 John Vanlal on Jan 20, 2016
I am Judith Zopari, a frequent customer of Yatra.com. I booked Flight ticket through Yatra on November 28, 2015 (Reference no. 281115f56743 ; PNR - jkfon) as a Guest user in an email id of renthlei_joel@ymail.com. Because of some problems i tried to cancelled my Flight ticket but their system didn't allowed for cancellation. So, i tried to contact Customer care but i didn't find any and sent email but still not yet answer me. CAN YOU PLEASE HELP ME SINCE Rs.4088.00 IS A BIG LOST FOR A STUDENT LIKE ME. MY EMAIL ID IS johnvanlal.renthlei@gmail.com, PLEASE RESPOND IMMEDIATELY...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online — I'm complaining about the refund of an unsuccessful booking

 Abil on Jan 19, 2016
I tried booking hotel through yatra. The booking was unsuccessful but money got debited from my account. I keep complaining but no response from the other end. Do check with the screenshots provided and do the needful.
Thanks in advance....
Complaint comments  Read comments [2]Complaint category Other

Yatra Online — Cancellation-order no:12011645230,

 Harsha Kolar on Jan 18, 2016
Order NO:12011645230, Yatra online is not having a clear cancellation policy. Apart from that, they are not having right process to capture service requests. If you call their customer care, you wont get a service request reference number. All the issues are through voice based. And they request customers to front end with hotels for cancellation. In my case, they only requested to speak to hotel about cancellation. I had spoken to person from hotel, whose mobile number was shared by Yatra. Yatra customer care told me, they will come back with reply by next day. But, they didnt come back, I had...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online — Worst disappointing service from yatra.com

 obhishek on Jan 15, 2016
My name is Abhishek and I have booked a trip with yatra with YH2006304 for bali. This was honeymoon trip.My travel consultant name is rishabh kaushik. i was first time went outside india so i asked from rishabh kaushik that from where we should buy foreign currency then he said buy from airport in very low charge. i purchase $ 650 from delhi airport. in bali airport i have reexchange money in local currency from bali airport. i have to bear for only for exchange the curreny approx 8000. when i asked after trip from outsider authorized exchange office then i realized that this exchange work...
Complaint comments  Read comments [2]Complaint category Other

Yatra Online — Hold your flight cheat

 Labdhi Chopda on Jan 14, 2016
Used yatra's hold your flight for free feature for ticket from new del to Melbourne and return for 94K on 11 jan but when I went for payment on 14th Jan it says prices are dynamic and new price is 1.8 Lac! Differential of 86K. While their website mentions below: To make your travel planning easier and more comfortable, Yatra.com offers an option of HFF (Hold For Free). The option allows you to place your seat reservation on hold, without any immediate payment. You can then make the payment at a later date, within a specified time-frame. This feature helps you to secure your seat for the future...
Complaint comments  Read comments [2]Complaint category Online Shopping

Yatra Online — Cancellation

 Harsha Kolar on Jan 14, 2016
Order booking number: 120116450320 I had booked hotel room through Yatra online on 12 night for stay in Asiana palace, chennnai. Unfortunately, I had to cancel trip and had to return midway. So, as i was traveling, I had contacted customer care of yatra. They informed me, i have intimate to hotel and get confirmation from them. I called the number shared by yatra and the person by name Mr.Ramashivam informed me, He should get a cancellation letter from yatra. I again intimated through yatra customercare about it and shared email to hotelservices@yatra.com. The concerned person, informed me that...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online — Booking for new delhi to guwahati by dubrigarh rajdhani on 21 january 2016 ticket not received but payment debited from accounts

 Subrata Dey11 on Jan 13, 2016
Dear Sir, I was making a railway booking through Yatra to New Delhi to Guwahati by Dibrugarh Rajdhani on 21 January 2016 toady by 9.15 PM.The payment of Rs.3792.00 was debited from my account but could not able to trace the ticket .Please help me on getting my either ticket or payment back. Best Regards, Subrata Dey C 15 Sector 20 Noida...
Complaint comments  Read comments [1]Complaint category Railways

Yatra.com — Blocked my money and did not give me ticket confirmation

 javed gaur on Jan 13, 2016
Yatra charged me 49797 INR and my yatra refrence number is 130116f73561.they took money from my account and later on they said that we cant confirm your tickets and we are refunding your money in 5 to 7 working days .that was the only money i was left in my account so if i book it after 5 days for the same tickets price will go high. they are doing farud by keeping customer money .it happened with me twice.. never book tickets through them...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online — Ticket booking failed and amount was deducted .

 rashmi191290 on Jan 8, 2016
I tried railway booking ticket and did payment via Paytm wallet. But unfortunately ticket wasn't booked giving "website fatal error" and amount was deducted from paytm wallet . Please look into this matter . Unable to register complaints as website throws technical error message....
Complaint comments  Read comments [1]Complaint category Railways

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