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Kalazone Silk Mills, Surat / Clothes - incorrect shipment of dresses

 
4 Reviews
User
  lisa mishra
i had ordered for few dress materials from kalazone silk mills, surat. the order was telephonic and i recieved the items through vpp. bill no vpp-4237. the items (total 5 no.s) received was not what i asked for.on contacting them, they told us to send the shipment back at my own cost and promised to replace them and without any more payment.
i promptly returned all recieved dresses back at my own cost. today (11 oct 08) some mishraji called me and told that i need to pay extra sum of rs 870 and he is sending the items.he said that they recieved the items i sent on 10 sep08. and now after one month he calls me and says that he recieved only two pieces of dresses( i had sent 4 dress pieces).
When i wanted to talk to his superior, he refused. iam unable to believe in whatever he is saying as they have faltered to meet their set deadline by almost three months.and why did they kept quiet for one month regarding the defficiency of items that i sent them.
All in all a very unfriendly organisation of surat.
Complaint comments 3 Comments     Updated:
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not recieved my desired product and fooled by the company - kalazone silk mills,surat/clothes

i had ordered for few dress materials from kalazone silk mills, surat. the order was telephonic and i recieved the items through vpp. bill no vpp-4237. the items (total 5 no.s) received was not what i asked for.on contacting them, they told us to send the shipment back at my own cost and promised to replace them and without any more payment.
i promptly returned all recieved dresses back at my own cost. today (11 oct 08) some mishraji called me and told that i need to pay extra sum of rs 870 and he is sending the items.he said that they recieved the items i sent on 10 sep08. and now after one month he calls me and says that he recieved only two pieces of dresses( i had sent 4 dress pieces).
When i wanted to talk to his superior, he refused
All in all a very unfriendly organisation of surat.
 
Dear Sir/Madam,
i have puschased a suit (item code D2099(chiffon block kundan)from K. S enterprise, Dashmesh nagar, Ludhiana. @711 /- per pc.And after a single wash all its grace is also washed and it looks like a old cloth.We got no instructions at the time of purchase from the dealer for washing or dry clean it.
Know after talking with the dealer they kept the suit with them and told us they will contact with the factory and revert us back after two days. So you are requested please look in the matter seriously.
Best Regards !
Shanty Kapoor.(9876194063)
N
User
cristal  
 
pathetic customer service. i had to cal several times to check my pending oder and so recieved the consignment after 4 weeks. . after recieving the oder, i did not get the products i wanted . i was sent different items. not looking forward to oder more.
sharma
syd australia

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    Kalazone Silk Mills, Surat / Clothes - incorrect shipment of dresses