Kallada Travels — Bus NOT Stopped at Boarding Point

Address:

Thiruvananthapuram, Kerala

This is brought your attention about a serious and irresponsible behavior of Driver and tour conductor on Bus route Trivandrum – Bangalore (via. Marthandam).
We had a boarding point at Balaramapuram (08:40 PM reporting time) for the above bus, and we were waiting there from 08:30 PM and the bus passed away this boarding point around 08:50 PM WITH OUT picking us.
When we checked with Kallada office Trivandrum, they were giving false promises like, bus will reach in another 5 mins, 10min like that.
Finally we got a call from the bus driver around 9:35PM , stating that he didn’t got any information like 2 passengers waiting at Balaramapuram and they are in Thakalay now.
Requesting you to kindly investigate on this issue as there is lot of miss match in the above communication.
At least we don’t deserve like this, standing blank in the middle of nowhere for 1hr after booking ticket in advance.
Also the ticket doesn’t contain the specific bus driver’s no:, it contain the no:[protected] which is your feedback no:.) and no responsive at the time of incidence.
Date of journey:[protected]
Boarding point: Balaramapuram (08:40 PM reporting time)
Seat nos: A3 & C3
Bus no: 7634
Hoping to see some serious action on this.