Kaunsa.com — Product is not delivered

Address:Uttar Pradesh

Dear Sir,
I purchased Sony Xperia P LT22i White worth Rs.15780 from site www.kaunsa.com and my order Id is KA/90676/VM8QRN1L. The delivery date was 30th march, but I dint get my product on given date, when I called to Customer care, no one picked up, but when I tried more than 10 times, somehow someone picked up and assured me to deliver product on Monday i.e. 1st of April. But, today also, nothing happened and when I called again, he extended the date by 3 days more i.e. 4th of April. I am dam frustrated with this situation and I want my product to be delivered as soon as possible. If possible, I want to file a case on them for harassing customer Mentally and Economically.
I have come here with great hopes, please do needful.
Here is attached screenshot of order details and my acc info at Kaunsa.com
Please take care of my request
Thank You

Prathamesh Mantri
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Anyone, there to deal with this complaint ???
Please can anyone help me out for this?
I think, no one look out here for any issue...
I should complaint for this site. :( :(
Official Response from Kaunsa.com Support

Dear sir/ M’aam,

We thank you for writing to us and providing us with your feedback through this blog.

However we are unable to verify your issue and provide a suitable resolution through this blog. Kindly login to our site using your account details, go under the my account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. Where you will be to speak to our customer care representative directly.

Incase you feel your issue has been pending and needs immediate attention; you could mark an email to our escalations team at [protected]@kaunsa.Com. Our escalations team is committed to resolving every case and will be more than happy to assist you.

We request you to bear with us in the interim.
Assuring you of our best services.

Regards,
team – kaunsa.Com
contact numbers:
board number[protected]:30 am to 6.30pm) monday to saturday

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    +91 12 0411 1111 [Kaunsa]
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