[Resolved] Kelvinator / Refrigerator — Complaint of refrigerator compressor not solved - request for replacement

bharatc296

from Bengaluru, Karnataka

Address:

Daman, Daman and Diu

Dear sir,

I had purchased Kelvinator 190 Ltr. Refrigerator from M/s. Darshan Enterprises, Daman vide their bill no. 55 dated 17th May 2008. I am giving below details.

1. Model No REF KD 195 LA Serial number[protected] &[protected] (as mentioned in bill)
2. Compressor failed & complaint lodged on 1st April 2010 - reference number SUR [protected]. Compressor replaced on 30th April 2010 after making payment of Rs.1500.00 towards gas refilling charges.
3. Compressor failed again on the same day i.e. on 30th April 2010 & complaint lodged on 1st May 2010 - reference number SUR[protected]. Compressor replaced on 22nd May 2010.
4. Compressor failed again on 1st June 2010 & complaint lodged on 3rd June 2010 - reference number SUR[protected].
5. Mechanic visited on 5th June 2010, checked the freeze & informed that compressor failed & needs to be replaced.
6. Consequetively 3 compressor failed during the period from 1st April 2010 till date & freeze worked ran hardly for 8 days during this period.
7. I request you to replace the refrigerator immediately instead of replacing compressor only & refund the amount of Rs. 1500.00 charged for gas refilling.

Service Center dose Not Solved Complaint, I hope You Help Me & Sovleld My Problem

Thanking you,

Sincerely yours,

Bharat Chaudhari
Mobile Number [protected] , [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

R.Basheer Ahamed

from Pune, Maharashtra

Refrigerator — informed as compressor replacement

Dear Sir,

I have purchased a Godrej Refregirator from Vembu and sons, Tiruchirapalli, Tamilnadu some time back and is well within the grarantee period. I met with some problem with that fridge and lodgaed a complaint with ur service centre MALLI REFREGIRATIORS HERE AT Tiruchirapalli on 25the september against the complaint No.569. The people at the service centre took 5days to call and came for a check up on 30 the september. They informed that the compressor is out of order and needs to be replaced and also said replacement of compressors is not available. They also proposed a charge of Rs.1200 for gas filling and Rs. 250 of transport and also some charges for amc. My basic doubt is only how long the people at the service centre will take to replace the compressor. Besides is it a fact that compressors are not available with them. They just kept silent without giving me any information and finally i taalked to the owner and he said he will arrange for the transport of the fridge and soon the compressor is obtained he will set right things. Dear sir is it the way to deal the customer making him to run from pillor to post and that too an agency for a reputed company. I have felt the need during ramzan an important function. My request to see that the customer is given feed back and treated well. I have never met such an incident for any of my appliances from Godrej. Will it not be a fact that because of the poor responce from a service centre will it not spoil the image of the company where i have high esteem and hence this mail. Try to do the best. My mobile is [protected] . I wld be extremely happy if i am informed of the action taken over to my mobile.

with warm regards,

R.Basheerahamed.

n.k.batra

from Mumbai, Maharashtra

Kelvinator — replacement of compressor

I HAVE PURCHASED A REFRIGRATOR IN DEC 2004 WITH A COMPRESSOR GURANTEE OF FIVE YEARS. NOW MY REFRIGRATOR IS NOT WORKING DUE TO COMPRESSOR FAULT .THE SERVICE CENTRE IS NOW LINGER ON THE COMPLAINT BY SAYING THAT THE MODEL IS OLD WE HAVE TO TAKE THE SANTIONED FROM COMP. AUTHORITY.

chandanraj

from Jhansi, Uttar Pradesh