[Resolved]  Kenstar Air Cooler — Defective Material

Address:

Ahmedabad, Gujarat

My one and half year old KENSTAR air cooler stopped working and I
approached the dealer for service/repair, but the dealer told me that
they will not attend complaint and
asked me to contact customer care. First reason for avoiding branded cooler. On 11/04/12 I
made a complaint and on 13/04/12 at about 4 pm one person introduced
him as service Engineer from Kenstar and I shown him the cooler. He
tried some time but could not opened the cooler without my help
(service engineer). He just looked the cooler and told me that the
motor is jam and I has replace it with a new one which cost me
Rs.1600/-. I object the same and asked him to check the motor but he
told me to contact him when I am ready to cough up Rs.1600/- and he
will attend the problem and given me a receipt of Rs. 180/- towards
Service Charge (charge without any service). Now I understand why
people prefer ordinary cooler against branded one. Now My aim is to
spare my bad experience as much as consumers .

My Complaint No. AHM[protected]
Service Charge Receipt no. AHM11006015