[Resolved]  Kenstar — Defective KenStar Fridge and Non-fulfillment of Warranty

I have purchased a KenStar KRC170AS refrigerator with Serial Num:
[protected] on
13th Nov 2004 in Pondicherry and the unit was in operation in adjoining
Cuddalore, Tamil Nadu.
There was one year warranty on all the parts and 5 year warranty on
Compressor and Evaporator.
The unit failed to work during Nov 2007 and was reported to the customer
care of KenStar
located at Cuddalore. Upon inspection they said the refrigerator needs to
be regassed and charged
1600Rs to rectify the issue but didn't issue a receipt even after repeated
demand to issue a receipt from
the customer. The unit was in operation until Sep 2008 and failed again
and the consumer filed a
complaint with the customer care. Upon inspection the technicians reported
that the compressor unit
(which is under warranty of 5 years) of the refrigerator failed and needs
to be replaced. They advised
the customer that during replacement of the compressor they need to regas
the refrigerator and they
would charge 1300Rs again towards regassing of the refrigerator. The
customer was unhappy with the product and financially could not afford
1300Rs for the repair work again hence he requested to
replace only the parts covered under warranty and not to regas the
refrigerator. His intention was to regas the refrigerator when he has
some money to spend towards the regas repair work. The service center
of KenStar is refusing to carry out the work and is refusing to replace
the failed compressor which is covered under warranty.
Consequences : The unit is not in operation and Kenstar
is not obliging their warranty.