Comments
Kenstar/Food Processor — Unable to use the product and poor response from the service team
I have purchased Kenstar food processor on July 17, 2010.The unit stopped working just after the first instance o[censored]se and repeated almost every month. Registered complaints regularly. Initially the service center used to attended within 24 hours. Of late there is no response for the complaints registered and the unit is just not in a condition to use. Poor response from the call center /service team. Escalated to senior members, no response..... Basically it is a mental harassment from the team and currently they are not even attending my compliant nor ready to replace the unit. This has affected my daily routine.
Need help/justice for the action from the team
49%
Complaints
740
Pending
0
Resolved
363
View all 740 Kenstar reviews & complaints
+91 17 2394 0404
Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
View all Kenstar contact information
Kenstar/Food Processor — Post lodging a complaint nothing has happened
Dera Sir / Mam,This is to bring to your kind notice that recently I had bought a Kenstar food processor in Mumbai. After few days I had come across a problem with the locking system of the machine.
Hence I had lodged a complaint on 10.05.09 over the phone and I was told that within next 24 hrs somebody would visit my house to solve the issue.
On 12th morning (12.05.09) when nobody had come to resolve the issue ; I called the customer care no of Kenstar again and I was intimated that the call was closed one day back.
My question is if nobody had visited my house till now from the company ; how this call is shown as closed .
I do not understand how a reputed company like Kenstar has shown such a irresponsible gesture towards the customer; because of this horrible post sales service we are suffering a lot and would require your help on the same.
Regards,
Chitrajit Chakrabarti
Contact no=[protected]