[Resolved]  Kenstar Geyser — geyser faulty

Address:

Maharashtra

my father purchased 3 litres instant geyser from amar stores bhusawal (dist Jalgaon) Maharashtra.. The geyser was bought on 23/12/2011 with two years warranty.the sl.no is[protected] and the model no is KGT 0343/P. The geyser was found not working on 30th/12/2012. The complain was lodged online but it is really sorry to say that Amar stores sent a person and gave the persons mobile No [protected].This person came but was not knowledgeable. He started blaming the wiring .But when the wiring was proved to him in front of the wireman ,he was not prepared to listen .He was just passing the buck and harassing the customer. He was told that he can demonstrate the satisfactory functioning of geyser anywhere in his workshop but he was not prepared to listen .He says i am not having the plumbing arrangement. This Geyser till date is not functioning.When Amar stores was contacted again he sent somebody who told there is fault of geyser .But he was not prepared to take up with the company stating the company doesnt listen and wanted me to directly take up with the company.He said due to poor after sales service of company i have stopped dealing with the equipment's of the company. He also gave me toll free number of the company [protected]. But that toll free number doesnt function. I dont know how the company gives guarantee when it is not able to keep the promises made to the customer.