[Resolved]  Kenstar Microwave — substandard product and unacceptable aftersale service

Address:

Pune, Maharashtra

Hi,

I had purchased a Kenstar microwave KF30CBGT on 23Jan11.it stopped working in 4 days of purchase ,i had lodged a complaint through your toll free number on 5Feb11 and was given a reference PUN[protected] but was never contacted (as per sms the engineer was Gudda Sharma mobile [protected]), i lodged a 2nd complaint on 11Feb11 with PUN[protected] (as per sms the engineer was Kailash Badgujar mobile [protected]) but the engineer never visited .Registered a 3rd complaint on 18Feb11 PUN[protected] (as per sms the engineer was Gudda Sharma mobile [protected]) but no visit from the engineer .Registered a 4th complaint on 24Feb11 (as per sms the engineer was Kishore mobile [protected]) , Kailash visited and rectified the problem on 27Feb11. Kailash mentioned that the problem was a loose wire and the next time i have a problem then i will have to furnish a copy of the original bill for documentation. I found it strange that he mentioned this like it was in anticipation of a similar problem arising in the near future, rightly 3 days later the oven stopped working, lodged a complaint on 8Mar11 PUN[protected], i was visited by the same engineer Kailash but this time he came with a magnetron in hand and said that he knows what the problem is even before he touched the oven. This only reflects that the magnetron was faulty when he visited me the 1st time on 27feb11 itself .Anyway he changed the magnetron and left with a Xerox copy of my purchase invoice. Another complaint was logged PUN[protected] on 19th Mar’11 (as per sms the engineer was Kailash Badgujar mobile [protected])for a faulty door latch, Kailash visited to check the problem and left saying that he needs to get the part to replace ,after an hour of Kailash leaving I got a sms informing me that the complaint is closed and till date my microwave has not been rectified. I’m very disappointed with the product/the service and the company as a whole for selling a customer a sub standard product, giving little or no service and inconveniencing me for making a mistake of buying your product. Need kenstar to replace my machine since the time i have purchased it iv only had problems.

BF Vincent
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