[Resolved]  Kenstar Mixer Grinder — PROBLEM IN MIXER MOTOR- NOT ATTENDING COMPLAINT SINCE 07.09.2011

Address:

Thane, Maharashtra

We had purchased Kenstar Mixer Grinder - model - Stallion Dx on 22nd April 2011 from Royal Appliances at Sector - 11, Nerul(E), Navi Mumbai. In September'11, while using mixie, blade of small jar suddelnly broke and motor got jammed . We had complained on 7th September'11 on their call centre no. [protected] and received complaint no. We were told that mixie will be repaired in 48 hrs. Though engineer called us to confirm that he is coming next day for repair, he never came home. We had to make calls once in every 4-5 days to know the status of the call. When ever we called to call centre, we used to get new complaint no, engineer used to call to confirm that he is coming next day. But no one came. Today is 5th October 2011 and nearly one month of lodging first complaint, no one came. The service of the company is pathetic. Call centre people does not have company officials nos to esclate the complaint. Company officials are not reachable. We are vexed with the company.

Satish Hatwar. T