[Resolved] Kenstar Split AC Kt18gnx 1. 5t — Non Attendance of Warranty Free Servicing

[Resolved] Kenstar Split AC Kt18gnx 1. 5t — Non Attendance of Warranty Free Servicing

V VK Sethi from New Delhi, Delhi

Dear sir, I had purchased two nos. 1.5T split AC Model no. KT 18GNX on 12.08.08 from M/s Next Stores at sec 18 NOIDA. These AC are under warranty & free servicing of these machines were due on 10.12.08, 10.04.09 & again on 10.08.09. However despite repeated requests, complaints & telephonic calls both at the dealer " Next Store" at NOIDA as well as to the KENSTAR service centre, no one has bothered to visit us for the servicing. Now the NEXT store has also closed down. Can you please help in getting these machines serviced. Our contact nos.[protected]/[protected]. Thanks & regards VK Sethi Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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dr.c.k.dubey

from Raipur, Chhattisgarh

kenstar/ ac — warranty

I had puchased an AC of Kenstar in march 08.Because of poor cooloing I had lodged a complaint with the dealer.After inspection the technician found that the gas was leaking and he told me that because it was in the warrenty period the company engineer would come and get it corrected. Subsiquently the dealer informed me that technician could do it and gas leaking problem is not covered by the warrenty terms and condition and the customer had to Rs.1400. How could I know whether the diagnosis of the problem was correct and he charged me the right amount?