On 24-12-2014, we have purchased two SALEM weighing
71.260gms vide bill no-21SI-13081 dated 24-12-2014 for Rs.2877/ against our old
two number s of SALEM which was purchased three years before from Rajadeepam
Jewellery. We have used the new one only
for Christmas celebration on 25-12-2014 and removed & kept in house before
attending one funeral function today (26-12-2014). When my wife took again to
wear, she found that both ends of SALEMs are very much weak.
We took the same to your Tirunelveli branch @ 8.00PM
(26-12-2014) and asked for replacement but they have straightway rejected our
request. We have really argued for our
rights to get replacement but they said they can do only repair / correction.
We are not agreed for the repair or rework as we do not accept brand new one
with REPAIR. This can be verified thro your CCTV records.
We would like to furnish the below points for your immediate
My wife is a teacher and she never handles
used hardly for one day (max of 24 hours) and with 24 hours the link is
going bad means ether it must be used wrongly by us or pulled out by hard
objects at our end . In that case that incident must of NEAR MISS /accident but
it was not happened so and she was very much present to your staff.
MOC of the SALEM is not made of clear properties
or STD compositions which you can verify and catch hold your inefficient sourcing
team and very poor QAQC team.
The values are not much but the way handled by
your staffs are very poor and like street merchants, not like a matured
customer handling team.
No proper supervisor to handle the issue.
No person to take immediate remedial action to
satisfy the customer.
We have left the SALEMS without taking any receipts and we
said that we are donating to KHAZANA as IT(KHAZANA) is looking to cheat
customer and we would like to create customer awareness not only in Tirunelveli
but all over Tamilnadu.