[Resolved]  Kingfisher Airline — LOST BAGGAGE; RUDE BEHAVIOR

Dear Dr. Vijay Mallya,

I would like to put to test your message to all customers of King Fisher, to approach you directly if they face any problems. In this case it is a huge problem compounded by callous and unacceptable rude behaviour, on part of your manger in-charge LOST AND FOND DEPT, at Mumbai Airport, SHRI. TIWARI.

My Husband DR. R.A.BHALRAO, 76 years old, director of Hinduja Hospital, a well known surgeon, travelled by your flight IT4139, from MUMBAI to AURANGABAD, on 17th September 2009. He was to attend a conference in Aurangabad. He checked in his baggage, at Mumbai one hour in advance, of departure of flight. The bag contained his clothes, and most importantly his medicines. Since he is not supposed to carry any weights, he did not carry any hand baggage.

To his horror, his baggage was not on board, and not recd in Aurangabad when the flight landed. Needless to say we were all in Panic, as his critical medicines were in the baggage. Surely No one expects, on a non stop flight the baggage not to reach? Dear Dr. Vijay Mallya,

I would like to put to test your message to all customers of King Fisher, to approach you directly if they face any problems. In this case it is a huge problem compounded by callous and unacceptable rude behaviour, on part of your manger in-charge LOST AND FOND DEPT, at Mumbai Airport, SHRI. TIWARI.

My Husband DR. R.A.BHALRAO, 76 years old, director of Hinduja Hospital, a well known surgeon, travelled by your flight IT4139, from MUMBAI to AURANGABAD, on 17th September 2009. He was to attend a conference in Aurangabad. He checked in his baggage, tag no[protected], at Mumbai one hour in advance, of departure of flight. The bag contained his clothes, and most importantly his medicines. Since he is not supposed to carry any weights, he did not carry any hand baggage.

To his horror, his baggage was not on board, and not recd in Aurangabad when the flight landed. Needless to say we were all in Panic, as his critical medicines were in the baggage. Surely No one expects, on a non stop flight the baggage not to reach?

I, on his behalf contacted Mumbai airport, King Fisher staff and was put in touch with one Mr.Tiwari, manger lost and found. He was extremely unsympathetic, rude, and casual. To add insult to injury, he told me do not even bother us to check about the bag FOR THE NEXT FIVE DAYS. I requested him to give me a telephone number of any one senior to him, who may be more helpful. He rudely told me that even prime minister Dr. Manmohan Singh cannot help you!

I and my husband are both doctors and have travelled domestic and international number of flights and have even had baggage misplaced, a couple of times. But, I must say that your airline specifically Mr. Tiwari takes the cake , never have we experienced, such a callous, insulting, and rude behaviour. I am sure that if we sue your airline, for damages, for inflicting mental torture, and physical hurt, you should not be surprised. Needless to say I shall await to hear from you
Best Regards
Dr. Mrs Vijaya Bhalerao