[Resolved]  Kingfisher Airlines — Refund Of Money and Double Debit of Account

UNAUTHORIZED TRANSACTION ON THE CREDIT CARD
BY AIR DECCAN AND REFUND OF MONEY AGAINST
CANCELLED TICKET NO 8187110


Dear Sir,

1. I am writing this letter to seek your assistance for refund of money after taking all necessary actions which finally went in useless efforts.

2. I have booked Air Deccan ticket no 8187110 on 25 July 2008 though their customer case number by Parveez Ahmed from Lucknow to Mumbai dt 25 Oct 2008.

3. While making payment I tried with my ICICI credit card No. thrice for payment of fare difference of Rs 2151/-. But transaction could not process. Finally I gave payment through my Citi Bank credit card
4. On getting the statement I found that Rs 2151/- has been debited from my both credit card accounts, that is ICICI and Citi Bank. I informed ICICI call centre and was told that if Air Deccan doesn’t claim the amount within 21 days, it will be reverted back to my credit card account. But after 21 days when I gave a card to customer care number, I was informed that amount has been claimed by Air Deccan.

5. I have done complaints to customer care number of ICICI Bank, Kingfisher Air Lines and Air Deccan. But nothing has been done till now. After getting calls from Ms Ruby, Ms. Konika I forwarded email with scanned copies of both statements to your customer care but nothing has been materialized.

6. After that I got cancelled above mentioned ticket on 21Sep 2008. For which Rs. 4750/- was to be refunded to my credited card and I have been informed that it was processed on 01 Oct 2008. But it is still not credited to my account.

7. I am again requesting you to look in matter because I am fed up with Kingfisher Airline . I have never seen such careless attitude of any service provider. It is really disturbing for a customer to wait such a long time to get his refund back.

8. I hope you will understand my problem and will help me in getting my money back Rs. 2151.00+ Rs. 4750.00 = Rs.6901.00. .

9. A hard copy was even sent to CEO Mr. Mallya and other Heads of airlines by post.

10. An early action is anticipated.