Our original booked flight was for 05 Feb, IT4305 going from Delhi to Amritsar in the evening.
This flight was leaving in the evening for Amritsar, which is why we booked it for my friends from USA traveling around in India. They reached Delhi on late 4th evening, intended to sight-see in Delhi on the 5th and then leave for Amritsar in the late evening.
1) IT4305 was canceled. Seemingly a call was made to inform on the contact phone number and there was no response. Why not also send an email to inform? The itinerary was sent via email. Perhaps people who books flights are also ones traveling around and for many reasons there phone could not be reachable. But obviously, they are not sitting somewhere just waiting for a call from Kingfisher about flight cancellation. Why not inform over email too esp. when there is no response on the phone?
We only realized about the cancellation when tried to retrieve information about the itinerary on Kingfisher website using the PNR. It just did not show anything, no information about cancellation, just asked us to try again later as there seems to be some problem. Same message was shown for quite a few attempts at random intervals. Only when we looked at flights leaving from Delhi to Amritsar on 05 Feb via new booking option and did not see IT4305 that we got suspicious and called the airlines.
2) IT4305 was canceled and the option given was 7:20 AM on the same morning 05 Feb! How does that fit into anyone's plan who intends to leave in the evening after a day's work in Delhi? Why not accommodate them in IT4309 at 4:50 PM instead? Or the next morning's flight? Doesn't that seem logical for anyone who has business during the day that perhaps hope that he would be able to somehow accommodate and leave few hours early?
3) Why was the flight canceled? There was not even a courtesy to inform us about the reasons. Was it done on whimsical reasons?
From Kingfisher we expect better service, and don't mind paying the premium money for it. We are giving them our money. We expect them to be more professional and provide the service you are charging us for.