[Resolved]  Kingfisher Airlines / Yatra.com — flight cancelled refund

Yatra.com — Non-refund of money against cancelled flight by Yatra.com

I purchased Airline tickets from Silchar-Imphal-Dimapur in Air India flight for March, 21, 2010 having booking info as under:

Booking Info. :
Booking Reference : 4368111
Invoice No. : AI/09-10/R3487214
Invoice Date : 19 MAR 2010
Booked By : Yatraonlinebooking
Booking Date : 19 Mar 2010

and having yatra Ref No. [protected].

But the flight from Imphal to Dimapur got cancelled due to bad weather. I got a certificate issued by the airport authority and accordingly requested yatra.com to refund my money. Unfortunately, even after eight months (8 months) since I paid that money to yatra.com, the agency (yatra.com) has not refunded my money. I made several requests to them in the mean time. On Oct, 4, 2010 they informed me that they would refund the money soon but thereafter they neither refunded the money nor even responding to my queries...

Can any one suggest what could be done now?

Also I request everybody to carefully consider before procuring ticket from Yatra.com

Dear diba11,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare

Dear Mr. Chakrabarty,

We apologies for the delay in processing the refund on your booking. The refund has been processed by us on 13th November. The credit should reflect in your account within the next 3-4 working days.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Yatra — refund / not information about cancellation of flight

I had booked the international flight from Srinagar to Riyadh (Saudi-arabia )under Yatra Refrence no.Y9AHGP
flight date is 15 june 2011 in the name of Irshad ahmad wani, when i travelled from srinagar to Delhi, i got very much shocked at delhi airport when i heard that the flight from Delhi to Riyadh will not opearate today.
i got helpless at delhi airport to arrange the new flight reservattion none has helped me to get out come from that matter... & same time i called one of the customer care of Yatra.com & got the information that the flight has been cancelled due to some reasons & you will get full refund of your ticket amount...
Why the travel agency has not informed me earlier, so that i will not travel from srinagar to delhi too ?
why it has been happen by these airlines ?
Now i want my full refund amount plus penelty for not information..

Dear Customer,

Thank you for contacting us at Yatra.com.

We regret the inconvenience this may have caused. Our Customer Care Team has been in contact with you regarding this post. We have received your endorsed copy of the ticket on 21st June 2011 itself and there after we had proceed further to follow up with the airline regarding your refund amount. As this is a case of partial refund, it will take about 15-20 working days. Request your patience in the interim.

Information on flight cancellations and operations totally depends on the airline and they do inform all the passengers regarding the same.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Mr Wani,

We regret the delay in responding to your post. We have now processed the refund of INR 7235/- to your account under yatra reference [protected], post which the bank would take approx. 3-4 days to update the credit into your account. We hope this helps resolve your query.
Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard. We have sent an email with the refund status for your booking on your registered email address with us.

Best Regards
Yatra Care