Gas not delivered...no one picks up phone
My complaint is against KK Indane Enterprises, the Indane gas suppliers in my area. I finally managed to book a gas on Thursday, 28th March, 2011 after trying in vain their for about 2-3 days (please, note: their phones are either engaged all through the day or if they ring, no-one takes the call...it's very doubtful whether all the 3 phone numbers are actually busy or just put aside). It's been 3 working days since...it's 3rd May today...I've not received my gas cylinder, no-one takes a call at their office, their office which is supposed to open at 9:30am, it is still not open at 12:30pm...my husband is standing right in front with the empty cylinder. This is not the first time this is happening...it's a regular scene here. Of the 10 or 12 odd times, I've taken a gas cylinder from them so far, I've had to pick up the cylinder myself at least 8 to 9 times...they do not deliver at my place...every time, the guy asks me to pick it up or wait more...his reason is my house is very far off...I live in HSR layout which is just about 6km from their Outer Ring road distribution center. The distance was even lesser before the distribution center changed location 2 months back.