[Resolved]  Kotak Mahindra Bank — Fraudulent /Corrupt Practices

I had opened saving bank no. [protected] two years back with Kotak Bank under their VCS scheme where they had given me in writing that I will not be required to maintain any minimum balance in this account for LIFE TIME. The exact language of the offer is given below:

"We are offering the opportunity to open a saving account with no stipulation of average quarterly balance for life time".

Now after two years they have suddenly charged Rs. 827/- on account of non-maintenance charges. I made a complaint through email and now they are saying that it was a limited time promotional offer which has now been withdrawn.

This is absolutely rubbish and a fradulent act to cheat customers of their hard earned money.

Through this forum I want to escalate this matter to higher officials of Kotak Bank because their call centre is extremly pathethic and not capable to provide me any remedy. Hope somebody from their side will intervene and do the right thing.