[Resolved]  Kotak Mahindra Bank — Duped by Kotak on EMI Offer

Hi, Brief Background: I work with Accenture at Bang 6 (Whitefield, Bangalore) Office location. I bought Kotak Mahindra league credit card on 17/8/2013. I bought it on only one condition that I would be able to convert my transaction amount into 3/6/9 month EMIs with 0% ROI and processing fees. The same was the USP of the card and was put forwarded by the manger while selling it. I had a discussion with the Manager on August 1st 2013 only. He had assured that this is a feature of the card and not an offer so it will be there for lifetime. Problem/Issue: I did a transaction of Rs 34000 on 18th Aug 2013. When I called customer care for converting this into EMI for 9 months, they are charging a steep ROI (which in actual should be zero) along with a processing fee. This is totally unacceptable and unethical. Sales people from Kotak Mahindra are still selling the credit cards at our office (Accenture,Whitefield, Bangalore) with the USP being 0% ROI for 3/6/9 months (they have the placards displaying the feature which means they are giving it on writing). This shows a total miscommunication between Kotak Mahindra’s policies and its employees, due to which the customers are at the receiving end. Manager name who sold me the card: Saraswati Chandra I have also logged a complaint with customer care: SR1-[protected] My Ask: Pretty simple and obvious. 1) Convert my transaction of 34000 to interest free and processing free EMIs of 9 months 2) Remove the placards displaying 0% ROI on EMIs of 3/6/9 months from our office premises