| Address: | Hyderabad, Andhra Pradesh |
I opened a current account with Kotak in january 2011, so far I have not recd the net banking password or the atm pin. I called them several times by now. When i called them first time they said my mobile number and mail id are not updated, so i updated them. Can i get my password now?, they said they cannot issue the password till next 30 days because the mobile number has been recently updated. What a joke.!!...Wait for 30 days to get the password and that too today where every other bank is doing it in click of a second...and on top of that mine is a current account of professionals ...I asked do i have any other option..Yes sir, u can submit a request for password to be sent by courier...I placed a request for that..I got a message saying ur password has been posted the next day..It has been 1 month since..I have not received anything...I called up again...this time they told me some other story...sir u can generate the password online...I am doing the same since last 3 days but to no avail...its been almost 3 months now that i opened my account and i do not have my atm password or the net banking pin...This banks policies are very very wierd and difficult to understand...I hope i had never opened kotak bank account.... Was this information helpful? | 
We apologize for the inconvenience caused to you due to the delay in receipt of the debit card and net banking password for your account. We request you to write to solutions.[protected]@kotak.com with your account number for us to check complete details and respond.
Regards, Kotak Support Team