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I am an employee of Kotak Mahindra Bank and I know the reason behind this problem. 1st you are not a relative of the sales guy. He has to meet his targets, as his boss must be saying, I need applications. The sales guy has to sell you some how, otherwise his life will become miserable. Actually the company doesnt know 1 fundamental thing and that is treating employees like assets instead of slaves. Profits will come to the bank once they win the trust of people, private banks become myopic and lose the trust. 2nd Nobody in the bank cares to scratch the other persons back if hez stuck, all run for their own targets and somehow pass their time in the organization and then switch to other organizations with better pay packages. Here there is a huge disconnect between the upper management and the rest, but still Kotak keeps on boasting, they are 10th in employee satisfaction. I mean come on man, you cannot just keep the employee in gunpoint and ask him to say yes to question (are you satisfied with your job?).
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051