[Resolved]  Kotak Mahindra Bank Ltd — NEFT Charges without notice

Address:

North 24 Parganas, West Bengal

Hi Kotak Bank Customer Service

I am holding a corporate salary account with kotak bank . Initially the bank promised a whole lot of endorsements like better interests, free transactions , etc. I believe the motto has now changed and I believe now kotak bank doesn't understand the service that should be given to a corporate account holder , that they promise while opening the account.

I noticed that there was a charge deducted from account for an neft , I called the customer care and to my disappointment the customer service officer told that there are charges applicable for neft ,cash withdrawal, annual card charges etc that has been incorporated since october 1 ,2012 , without notifying the corporate customers in any mode(neither call nor email).

I called the customer service which went in vain .I have been facing issues since opening the account .

I need more clarifications on the same and need proper assistance from kotak side ,else I have to close this account with immediate effect .

Thank you
sanjib dey

I went through the url i.e. www.Kotak.Com , and found the following :

free electronic fund transfer

transfer funds to third party accounts in other banks, without drawing a demand draft or a cheque, by using our electronic fund transfer facility. With this facility you can save on demand draft making/Couriering charges and also transfer funds faster!