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kOTAK BANK -Personal Loan — Harassment for Loan
Here I made a requested to " Kotak Bank ,personal loan dept ( Kalina Branch -Santacruz East ). mail dated 23 Nov 10 , That due to unfortunate & circumstances I met with an Accident & My Father's sad demise in same month of "June 10" .That My salary will be deduct for few months due to leave without pay.
And I wont be able to pay the Emi for the month of Nov Dec , Jan .
But inspite of requesting several time on phone, their representative , they are torturing and harassing me and my family .
Also they discontinued my loan account / terminated .without intimation and asking me to bare all the charges .( letter dated 06 Jan 11 )
Please help me to get some time /month from the bank to repay all my dues and EMI’s , as I don’t want any ones money . I took I paid some of it .Just want a time to repay all .
As my condition is not good right now. .
Please Help me..,
Below are the loan details
I took this loan on 27 Nov 07.,and paid moist of the EMI's only 1 year is left for full payment /to complete the loan tenure
Total -Loan Amount Financed in Rs. 3,02,583.00
Loan Tenure in Months 48
Loan Emi Start Date 05-JAN-08
Loan Maturity Date 05-DEC-11
Loan Principal O/s in Rs. 86,778.57
Total Payable as on Date Due date: 1,05,782.31
Dear Mr. Tripathi,
Please accept our apologies for the inconvenience caused to you. We wish to confirm that we are looking into the said matter and shall revert to you shortly.
For any clarifications, kindly contact us on our customer care nos. at [protected] /66006022 or alternatively mail us at solutions.[protected]@kotak.com / mumbai.[protected]@kotak.com and we would be glad to assist you.
Regards, Kotak Support Team
Please accept our apologies for the inconvenience caused to you. We wish to confirm that we are looking into the said matter and shall revert to you shortly.
For any clarifications, kindly contact us on our customer care nos. at [protected] /66006022 or alternatively mail us at solutions.[protected]@kotak.com / mumbai.[protected]@kotak.com and we would be glad to assist you.
Regards, Kotak Support Team
Hello, I have applied for personal loan @ kotak mahindra bangalore submitted all reqd documents by 9th july2014 but till now no reply and no responce for the calls from kotak representatives. Mr.ram [protected] mr srinivas [protected] & receptionist [protected] & mr.manjunath [protected] are the representatives of kotak. nobady are responding to the calls.
As I received phone call regarding loan based on life insurance on December month from kotak mahindra bank adyar branch. They telling all benefits interest %is very less, no processing charge and main thing no need of cibil score checking. I told to that person sandhya ([protected]) I am having very low cibil score she told me that you have buy a life insurance in any insurance company. You can be eligible for Rs. 400000 loan for the insurance policy value of Rs. 30000. Based on the information provided by the kotak bank person ( sandhya) I have purchased a insurance policy in Reliance nippon life insurance.
Before the insurance policy they have verified and received all my documents like
1. Pan card
2. Aadhar card
3. 3 month bank statement
4. 1 cancelled Cheque leaf
After verification they confirmed with you are eligible for 4lac at interest rate of 5.5% for the period of 5years. Monthly Emi of Rs 8765.
On January 18th I have send the insurance policy number & first four pages of insurance policy document to the kotak mahindra bank person sandhya. After that they told you will receive loan on January 29th but I am not received.
In February month again I received call from kotak mahindra bank credit department regarding that loan verification. They give another date for the loan amount. I have asked for the application number or acknowledgement number to the sandhya as well as credit department person they said this loan process is done only through online so there is no need of application or acknowledgement number. The loan amount will get credited at February 26th. That day also I am not received.
Again they said the same reason. On march 16th I received call from the kotak mahindra bank credit department regarding 3rd verification and I given the proper response to the credit department person and she given the date on March 25th. On 25th also I am not received the loan amount.
After that they are not picking the phone call if I call from some other number they pick tell that I am in meeting. I will check the status & tell you like that.
Regarding the loan follow up I am very much frustrated & get worst service from the kotak mahindra bank. Suppose the loan amount has not approved tell me with the commitment from your side I also given commitment.
These are the phone numbers I have received
1. Sandhya [protected]
2. Raja [protected]
3. Sandhya [protected]
Credit department numbers
[protected]
[protected]
[protected].
With these numbers you can follow up the loan. Then only I will take the next step. Whether I have to give a complaint in the local police station or in the banking ombudsman. Anything you have to update me kindly reply to my mail. If you want any proof regarding the loan I having it voice recordings also I am having it.
Kindly do the needful.
Before the insurance policy they have verified and received all my documents like
1. Pan card
2. Aadhar card
3. 3 month bank statement
4. 1 cancelled Cheque leaf
After verification they confirmed with you are eligible for 4lac at interest rate of 5.5% for the period of 5years. Monthly Emi of Rs 8765.
On January 18th I have send the insurance policy number & first four pages of insurance policy document to the kotak mahindra bank person sandhya. After that they told you will receive loan on January 29th but I am not received.
In February month again I received call from kotak mahindra bank credit department regarding that loan verification. They give another date for the loan amount. I have asked for the application number or acknowledgement number to the sandhya as well as credit department person they said this loan process is done only through online so there is no need of application or acknowledgement number. The loan amount will get credited at February 26th. That day also I am not received.
Again they said the same reason. On march 16th I received call from the kotak mahindra bank credit department regarding 3rd verification and I given the proper response to the credit department person and she given the date on March 25th. On 25th also I am not received the loan amount.
After that they are not picking the phone call if I call from some other number they pick tell that I am in meeting. I will check the status & tell you like that.
Regarding the loan follow up I am very much frustrated & get worst service from the kotak mahindra bank. Suppose the loan amount has not approved tell me with the commitment from your side I also given commitment.
These are the phone numbers I have received
1. Sandhya [protected]
2. Raja [protected]
3. Sandhya [protected]
Credit department numbers
[protected]
[protected]
[protected].
With these numbers you can follow up the loan. Then only I will take the next step. Whether I have to give a complaint in the local police station or in the banking ombudsman. Anything you have to update me kindly reply to my mail. If you want any proof regarding the loan I having it voice recordings also I am having it.
Kindly do the needful.
Murugan Gan's reply, Apr 30, 2019
There is no response from kotak mahindra bank official mail and customer care number.
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